Manager Assistant
Resume:
Sanjay Kumar Panigrahi
Position applied for Restaurant Manager
*****************@*****.***
Mobile
A highly motivated and energetic professional with over 10 years of Food and Beverage management experience in the Middle East and Africa. Working within various restaurant concepts which include fine dining, club lounge, sports bar, all day dining and in room dining. Experienced in managing large volume operations with high end and demanding clientele with a focus on strong customer relations and regular guest recognition. Actively reviewing product offerings and implementing positive changes to ensure a high end and memorable guest experience.
Professional Experience
(September 2011 – Present)
Grosvenor House, 5* Deluxe Hotel.
Dubai, United Arab Emirates.
(November 2018– Present)
Restaurant Manager – Lobby Lounge/coffee shop and sports bar
Job Responsibilities
Leading a team of 42 members from different countries.
Guest and business focus: - Interaction with the guest in friendly and effective manner to get constructive feedback, innovation and implementation of business oriented ideas.
Cost/Revenue focus: - Execution of Sales & Marketing plans, analyzing sales and budget and discussion of innovative ideas with seniors and subordinates, menu development, minimizing of spoilage and utilize the resources/opportunities.
Providing personal leadership: - Leads the team with example, keeping the individual need and style in mind, motivates and direct the team in desired goal
Training and development: - Development and execution of training programs for the staff by identifying individual. Employee needs and stressing on the area for improvement, grooming the members for the next level.
Applying professional/technical expertise: - Applying professional and technical skills and experience to the team members, utilize constructive F&B concept to outlets.
Day-to-day operation: - Conducting briefing, payroll, staff hiring & evaluation, monthly report, S.O.Ps., development, co-ordination with other department to meet the needs
(March 2016 – October 2018)
Assistant Restaurant Manager – Level 5 (Club lounge) / Sidhartha (Mediterian Restaurant)
Job Responsibilities
Ensure that all High profile guests & SPG Platinum guests are well looked after
Working closely with the chef to review and enhance product offerings in the Club Lounge for breakfast, Afternoon bites and pre-dinner drinks
Maintaining costs in line with the budgets set
(September 2013 – February 2016)
Assistant Restaurant Manager – Indego by Vineet (Indian fine dining)
Job Responsibilities
Handling guest complaints and following up on guest feedback.
Conducting competitive analysis and working on different ways to create unique guest experiences
Managing a team of 22 associates and conducting performance reviews and recruitment when required.
(September 2011 – October 2013)
Supervisor – In Room Dining
Job Responsibilities
Worked with a multicultural team of 50 associates and conducting performance reviews.
Handling guest complaints and following up on guest feedback
Planning and conducting regular mandatory & skill set trainings within the outlet.
(August 2009 – August 2011)
Sheraton Hotel, Bahrain / Service Assistant –(All Day Dining)
(May 2008 – October 2008)
The Leela,Kempinski,Goa,India / Management Trainee
Other Achievements
PIC(Person In Charge):Have done the level 3 PIC training from Highfield.
Ace Financials : Formulating budget and assessing P&L statement .
Menu Engineering : Tracking the food cost and assessing the menu dishes
Market Analysis :Studying the market structure and events going around
ISO : Performing ISO audits by checking the standards
HACCP: Certified HACCP auditor of the hotel on conducting trainings.
Equipment Requisition: Assessing and analyzing the breakage
CFF : Statically analyzing the customer feedback
Respak : Monitoring the restaurant reservations and opera operations .
Microsoft: Expertise in Microsoft excel, power point and word.
African Eastern: Collaborating with alcohol companies
Computer Skills
Operating system : - Windows Vista, Windows XP etc.
Office Management Tools : - MS Word, MS Excel, MS Power Point, Internet, etc.
Educational Backgroud
Have done my Bachelor’s Degree in hotel management from Nagarjuna University, AP.INDIA with 78%.
Done 12th standard in Biology Physics and chemistry with 84%.
Done 10th standard with expertise in computers and maths with 90%.
Personal Details
Date of Birth : 16th July 1988
Visa Status : Employment Visa (Transferable)
Passport no : R2420144
Nationality : Indian
Languages : English / Hindi
Marital Status : Married
UAE Driving License :YES
References
Mr. Anthony Fenandes
F&B Director at GROSVENOR HOUSE, DUBAI
Email- ************@**************.*** Mobile-009***********
Mr. Manoj Kumar
F&B Director at THE ADDRESS DUBAI MALL, DUBAI
Email- *********@**********.*** Mobile- 009***********
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