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LADY FATIMA D. SARABIA

Al Wahda St, Sharjah, U.A.E.

Mobile No: +971-*********

Email: ade7p5@r.postjobfree.com

OBJECTIVE: To be able to contribute to the company’s growth and development by utilizing my knowledge and skills with accompanying growth and development.

WORK RECORDS:

RECEPTIONIST cum SECRETARY AMAZON PRINTING PRESS

Sharjah, UAE

August 2019-up to present

Functions:

Maintaining files and records so they remain updated and easily accessible.

Sorting and distributing incoming mail and prepare outgoing mail.

Answering the phone to take messages or redirecting calls to appropriate colleagues.

Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc.

Undertake basic bookkeeping tasks and issue invoices, receipts etc.

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service and explain products or services and prices, and answer questions from customers.

Obtain customer information such as name, address, and payment method, and enter orders into computers.

Maintain records of contacts, accounts, and orders and Record names, addresses, purchases, and reactions of prospects contacted.

Adjust sales scripts to better target the needs and interests of specific individuals.

Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. Take minutes of meetings and dictations and assist in office management and organization procedures.

TRAVEL AGENT cum SECRETARY BOHOL TREATS TRAVEL AND TOURS Bohol, Philippines

June 2017 - March 2019

Functions:

Assist clients with bookings and reservations (hotel room, travel itinerary, tourist bus, and car rental).

Manage daily enquiries and coordinate with travel agents for the best competitive rates.

Responsible for the payment follow-up and collection of all receivables on time.

In charged to keeps an up-to-date clients daily accounts in our system.

Directly reporting to the managing Director concerning, applicable rate or any deviations and reservations arrangements.

Answers all local and international calls and provides related information, or bookings and reservations and other administrative work required by our Managing Director.

Receiving and welcoming visitors in courteous and friendly manners. With the key of retaining and attracting new clients.

Maintains an updated records of all approved documents and their distribution clearly.

Perform all clerical works which include filing, typing, photocopying, fax correspondence and other works being assigned from time to time.

2

CUSTOMER SERVICE REPRESENTATIVE CONTEXTA GLOBAL BPO CEBU cum TELEPHONE SALES AGENT Cebu City, Philippines

June 2016 - December 2016

Functions:

Attracts potential customers by answering product and service questions.

Opens customer accounts by recording account information.

Maintains security by following procedures.

Maintains customer records by updating account information.

Promptly answered inquiries via telephone, in a friendly and professional manner.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Assist clients with bookings and reservations. (Ticketing)

Obtains client information by answering telephone calls; interviewing clients, verifying information SECRETARY TAGBILARAN CITY HALL

DEPARTMENT OF TOURISM - PROMOTION

Bohol, Philippines

January 2015 - November 2015

Functions:

Directly reporting to the Department Head

Handling routine correspondence, confidential files and inter-office memorandum.

Provides full range of administrative support including meetings, scheduling appointments, stamping of official documents, and travel booking arrangements.

Produced and sent letters of confirmation and other well-written correspondence.

Maintained a professional appearance and attitude as the first line of positive customer service.

Screen calls for the manager and provides information required regarding Tagbilaran City's Tourism Promotion.

Balanced end-of-day shift report.

EDUCATION:

Associate in Office Administration

2017-2018: In Progress

University of Bohol

Tagbilaran City, Bohol, Philippines

Bachelor of Arts in Mass Communication

2012-2014: Completed 3 years

Holy Name University

Tagbilaran City, Bohol, Philippines

2006-2010: Completed High School

University of Bohol

Tagbilaran City, Bohol, Philippines

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TRAINING:

Food and Beverage Services NC II

October - December 2015: Completed

(TESDA) Technical Education and Skills Development Authority Tagbilaran City, Bohol, Philippines

PERSONAL DETAILS

Date of Birth : September 17, 1992

Civil Status : Single

Language : English and Filipino

Skills : Proficient in Microsoft Applications, i.e. Word and Excel Attention to details, Versatility and Enthusiasm

I hereby certify that the above information is true to the best of my knowledge and belief. Lady Fatima D. Sarabia

Applicant

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