travel consultant/receptionist/Customer service
Resume:
CURRICULUM
VITAE
SMNV PARSONS
PERSONAL INFORMATION
SURNAME: PARSONS
FIRST NAME: SONIA MARISA
IDENTITY NUMBER: 741-***-**** 084
MARITAL STATUS: MARRIED
NATIONALITY: SOUTH AFRICAN
SEX: FEMALE
DRIVERS LICENSE: CODE 8
HOME LANGUAGE: ENGLISH
OTHER LANGUAGE: AKRIKAANS & PORTUGUESE
(SPEAK, READ & WRITE)
CRIMINAL OFFENCES: NONE
HEALTH: EXCELLENT
RESIDENTIAL ADDRESS: 53 JOHANNES STREET
KILNERPARK EXT 1
PRETORIA 0186
POSTAL ADDRESS: AS ABOVE
TELEPHONE NUMBER: 079-***-****
EDUCATION
LAST SCHOOL ATTENDED: WITBANK HIGH
(1988 – 1992)
1992 MATRICULATED
ADDITIONAL COURSES
MSC TRAINING CENTRE – 1993
- WORD PERFECT 5.1
- LOTUS 1,2 & 3
ACADEMY LEARNING – 1994
- EXECUTIVE SECRETARY
PRETORIA TECHNIKON – 1995
- GALILIEO
GALILIEO HOUSE – 1998
- FOCAL POINT
AMADEUS – 2006
- AMADEUS CONVERSION COURSE
GTA TRAVEL ACADEMY (TRAVEL WITH FLAIR) – 2007 TILL 2018
- CUSTOMER CARE WORKSHOP - 2007
- UNDERSTANDING & MINIMIZING ADM’S – 2010
- EXPERT INTERNATINAL REISSUES & VMPD – 2010
- COPING WITH DEMANDING CUSTOMERS – 2011
- FIRST AID – 2011
- DOMESTIC REISSUES/REFUNDS – 2012
- UNDERSTANDING & MINIMIZING ADM’S – 2012
- BASIC INTERNATIONAL FARES & TICKETING – 2012
- DOMESTIC FARE MANAGEMENT – 2012
- LEADERSHIP DEVELOPMENT PROGRAMME – 2012
- MS EXCEL BEGINNERS – 2013
- CUSTOMER CARE – 2014
- SMARTPOINT QUICK – 2014
- FIRST AID LEVEL 1 – 2017
- RAPID REPRICE & EMD’S – 2018
- AMADEUS CONVERSION COURSE – 2019
EMPLOYMENT IN TRAVEL INDUSTRY
COMPANY NAME: LM TRAVEL PRETORIA WEST
PERIOD: MAY 1996 – FEB 2002
POSITION HELD: JUNIOR TRAVEL CONSULTANT
COMPANY NAME: SACC PRISMA TRAVEL SUNNYPARK
POSITION HELD: INTERMEDIATE TRAVEL CONSULTANT
PERIOD: MARCH 2002 – MAY 2005
COMPANY NAME: HARVEY WORLD TRAVEL KOLONNADE
POSITION HELD: INTERMEDIATE TRAVEL CONSULTANT
PERIOD: JUNE 2005 – OCT 2006
COMPANY NAME: SECHABA TRAVEL PRETORIA
POSITION HELD: INTERMEDIATE TRAVEL CONSULTANT
PERIOD: OCT 2006 – JUL 2007 (CLOSED DOWN)
COMPANY NAME: TRAVEL WITH FLAIR MORELETA
OFFICE
POSITION HELD: SENIOR TRAVEL CONSULTANT
PERIOD: AUG 2007 – MAY 2010
REFERENCE: STEVE EGAN (DIRECTOR)
COMPANY NAME: TRAVEL WITH FLAIR AFTERHOURS
HEAD OFFICE PRETORIA
POSITION HELD: SENIOR TRAVEL CONSULTANT
PERIOD: MAY 2010 – PRESENT
REFERENCE: LISA GARRET (MANAGER)
DUTIES & RESPONSIBILITIES
- RESEARCH, EXPLORE AND STUDY DIFFERENT TRAVEL DESTINATION OPTIONS
- RESEARCH DESTINATION AND TRAVEL PRICES, CUSTOMS, WEATHER CONDITIONS, REVIEWS ETC.
- RESEARCH AND STUDY CLIENTS SPECIFICATIONS & WISHES
- SUGGEST SUITABLE TRAVEL OPTIONS THAT BEST SUITE CLIENTS NEEDS
- PLAN AND ORGANIZE TRAVELS
- BOOK TICKETS, RESERVE ACCOMMODATION, ORGANIZE RENTAL TRANSPORTATION
- INFORM CLIENTS AND PROVIDE USEFUL TRAVEL MATERIAL SUCH AS GUIDES, MAPS & EVENT PROGRAMS
- COLLECT DEPOSITS & BALANCES
- OFFER AND PROMOTE DIFFERENT SERVICES & OFFERINGS
- KEEP LEARNING ABOUT LATEST INDUSTRY TRENDS
- ATTEND WEBINARS, CONFERENCES AND OTHER EDUCATIONAL PROGRAMS
ADDITIONAL INFORMATION
I AM A CREATIVE INDIVIDUAL WHO IS DRIVEN TO COMPLETE AND TO SUCCEED.
AS WELL AS HAVING IN INBORN URGE TO ASSURE CORRECTNESS IN MY JOB.
THE BEST WAY TO DESCRIBE MYSELF IS DIRECT, INDEPENDENT, ACCURATE, ACTIVE, SYSTEMATICALLY AND LOGICAL.
MY SHORT TERM GOAL IS TO BECOME PROFICIENT IN A CAREER THAT MEASURES UP TO THE ABOVEMENTIONED REQUIREMENTS.
OVER THE LONG TERM I WOULD LIKE TO BECOME A MASTER AND SPECIALIZE IN MY CHOSEN FIELD.
SUCCESS IS VERY IMPORTANT TO ME.
IF I AM GIVEN THE OPPORTUNITY TO WORK IN A CAREER THAT STIMULATES MY INTELLECT DAILY AND GIVEN RECOGNITION FOR CONSCIENTIOUS WORK, I WOULD BE AN ASSET TO ANY COMPANY.
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