Employee Relations Front Office

CAROLYN LUSTRE-MORELOS

009********** **************@*****.***

Professional Summary

HR Professional who brings more than 4 years of developing efficient payroll and benefits processes within corporate human resources settings. Adept at learning new industry laws and standards, as well as incorporating relevant best practices into new planning and coordination. Results-oriented Human Resources Coordinator in all aspects of human resources management. Highly effective communicator who excels at building relationships at all organizational levels. Possessing comprehensive background in fine dining and hospitality industry. Courteous service professional with a strong dedication to exceeding expectations. Skills

Advanced oral and written communication skills

Excellent time-management skills; effective

organizing skills; ability to plan and prioritize own work program under tight deadlines, as well as to

work on own initiative and as a member of the

team

Great interpersonal and communication skills

Ability to Work Under Pressure

Highly motivated

Computer literate & sufficient typing skills,

Excellent in Power Point, MS Word and

knowledge in Excel.

Work History

Human Resources Generalist May 2015 to Current

Crowne Plaza Kuwait & Holiday Inn Kuwait Al Thuraya City – Kuwait City, Al Farwaniyah Governorate

Serve as the primary point of contact for staff with HR-related queries, e.g. providing salary certificates, or issues. Ensure that information / answers provided are accurate and consistent, and escalated promptly for resolution if necessary.

Engaged with the Compensation & Benefits work related issues such as processing Vacations, Colleagues Ticket Requests, End of Service (Resignation/Termination), Auditing Payroll Attendances.

Full usage of HR System including running of Payroll, assisting in Change of Status Requests and other amendments as required that are for Director of HR Approval.

Administer the Employee Recognition Program, Coordinate employee appreciation activities, events, gathering and projects for employee relations & engagement.

Support & Interview entry level positions and schedule and organize interviews for a higher level with the concerned department for the next round of interviews.

Source, screen and select suitable profiles as per the manning plan and present to the Asst. HR Manager/Director a shortlist.

Maintain and update the On-Boarding database on a daily basis and inform the departments about the status of the selected candidates

Networking with industry professionals and employment agencies who may know suitable candidates

Prepares offer letters, Handles onboarding and prepares welcome kit for the new joiners.

Knowledgeable in Government Relation Processes and procedures Hostess February 2012 to March 2015

Holiday Inn Kuwait - Downtown – Kuwait City, Al Asimah Governate

Responsible for coordination of up to 10 servers in restaurant with capacity of 100.

Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals.

Waitress/ Server March 2009 to January 2012

Holiday Inn Kuwait - Downtown – Kuwait City, Al Asimah Governate

Developed and maintained positive working relationships with others to reach business goals.

Maintained complete knowledge of restaurant menu, including daily specials. English as a Second Language (ESL) Teacher July 2008 to December 2008 Kuk- Che Uhagon Learning Center Inc. – Quezon City, Philippines

Plans, organizes, and provides instruction in English in the Core Curriculum Content Standards

Administers academic and language assessments for the purpose of evaluating student's progress in meeting academic learning targets and progress in language acquisition. Cashier October 2007 to March 2008

Jollibee Food Corporation – Malolos City, Bulacan, Philippines

Process bills for the customer and also issue them receipts

Focus on customer satisfaction and ensure customers are always satisfied before leaving the restaurant. Education

Associate of Science: Hotel and Restaurant Management March 2006 Bulacan Polytechnic College, Malolos Main Campus - Malolos, Central Luzon, Philippines Training & Seminars Attended

IHG Departmental Training Certification Program, Holiday Inn & Crowne Plaza Kuwait Al Thuraya City, Farwaniya, 28th October 2018

Leading Others Program (6 moths Leadership Training) from May til October 2017, Holiday Inn & Crowne Plaza Kuwait Al Thuraya City, Farwaniya

Cross Training Programme in Human Resources Department -Trainee as Human Resource Coordinator, Holiday Inn Kuwait Downtown from September 2014 till December 2014

Departmental Trainers Workshop (Risk Management Induction, Winning Metrics and Brilliant Basics, Marketing Strategy and CSR), Holiday Inn Kuwait Downtown, January 26-27, 2014

Horeca Kuwait 2012, Kuwait Dilmah Tea Sommelier Competition (Silver Medalist), Courtyard Marriot Hotel, Kuwait, January 24, 2012

Cross Training Programme Front Office Department -Basic training in OPERA System (minor trainings as a Reseptionist, Reservation Agent, Telephone Operator & Guest Service Agent), Holiday Inn Kuwait Downtown from November 2011- January 2012

Basic Food Hygiene Training, Holiday Inn Kuwait Downtown, July 2011

Customer Service and Handling Guests Complaints Training, Holiday Inn Downtown Kuwait, August 09- 11, 2010

Quality Consciousness Training, Holiday Inn Downtown Kuwait, January 28, 2010

BASIC INTEGRATED COURSE, Innovative Hotel and Restaurant Studies, From April 4, 2006- April 15, 2006

On The Job Training, Palm Plaza Hotel, November 29, 2005- February 16, 2006

Hotel Exposure Seminar, Holiday Inn Hotel and Resort, Pampanga, Philippines, January 21- 22, 2006

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