Customer Care Sales

Dominique Bautista Kho

**E Gamma St., R.T Gonzales Village,

San Bartolome, Novaliches QC 1116

091********

*********.***@*****.***

University of Batangas

Hotel and Restaurant Management - Associate Degree Graduate

March 2006

**Multiple Clients**

Aug 2018-Feb 2020

-Online English Tutor for Chinese students (kids and adults)

-Website Advisor for HostGator using Wordpress

-Online selling for my wife’s organic skin care

-N.E.W.S Travel and Tours owner

Brenthaven Technology Support

Sales/Inside Support Representative

Aug 2015 – July 2018

-main role: completion of end to end back office process of purchase orders using NetSuite or Salesforce and Ariba SAP for UPS account

-will contact either direct customers or purchasing department if Corporate accounts for updates in shipment such as tracking statuses, delays etc.

-leading in meeting efficient service level agreement before cut off times in completing and releasing the purchase orders

-making sure that can deliver the promised stocks of laptop bags, cases, locks/keys for every purchase order

-providing accurate data and guide to help the Operation and Sales Team

-responsible for shipping revenues

-primary contact person for Corporate accounts such as UPS, Boeing, Bank of America, Deloitte, Thomson Reuters, Synnex and CDW

JP Morgan Chase & Co.

Customer Support Specialist

Feb 2014 – Aug 2015

-main role: to complete a one call resolution for every JPMC credit card inquiries

-maintain harmonious relationship with our customers over the phone

-usually takes 70-90 calls per day

-performing balance transfer requests

-accommodate 17-21 JPMC credit cards primarily Amazon credit card

-submit unusual scenario at the end of my shift for best practices sharing

Wells Fargo Bank

Phone Banker Captain

June 2013 – Dec 2013

-main role: assist customer’s banking needs over the phone and mentoring new hires

-finding new Wells Fargo products such as mortgage, secure and unsecure credit cards, student loans for upselling

-check and rate new hires calls for quality purposes

Teletech

Customer Care Representative

Aug 2012 – Mar 2013

-main role: assist Australian customer for their Telstra billing concern

-qualifying customer’s account for right credits/discounts and promos

-needs to have efficient and effective resolution for net promoter score purposes

Convergys

Customer Support Associate

Apr 2010 – Jan 2012

-main role: credit evaluation and phone line activation for AT&T customers

-reviewing customer’s credit history if the application will have deposit or none

-checking customer’s standing when it comes to credit bureau’s (Equifax, TransUnion and Experian) decision

Meralco

Liwanag Account Officer

May 2008 – Apr 2009

-main role: needs to have consistent communication between Meralco and residential owners with high electricity consumption

-update every residential owner with high electricity consumption for every power interruption, promos, concerts/events etc.

Beanhoppers Coffee

Head Barista

Sept 2006 – Apr 2008

-mail role: perform quality coffee and lead the whole shop

-manages cash register and perfect inventory count

-assist customers for every orders and teach new baristas on how operation works

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