Social Media Front Desk

Julie Fox

j u l i *************@*****.*** 810-***-**** Clinton Township, MI

Education

Bachelor of Arts in Communications & Sociology 04/2016 Oakland University, Rochester, MI

Social Media Certificate 10/2017

Macomb Community College Warren, MI

Professional Experience

Marketing Assistant–University Lending Group, Clinton Township, MI 10/2017– Present

-Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities.

-Support the production coordinator in organizing various projects and day to day responsibilities.

-Gather important analytical data. (social media, web analytics, rankings etc.)

-Organize promotional events: traditional or digital campaigns.

-Maintain a strong online company voice through social media.

-Assist with writing marketing literature (websites, blogs, brochures, press releases etc.)

-Plan and coordinate holiday parties.

-Compose and post online content on the company’s website and social media accounts.

-Help identify marketing trends and key opportunities for innovation.

-Communicate directly with clients and employees to encourage trusting relationships.

-Monitor office supplies and place orders when necessary. Marketing Specialist–Forest Lake Country Club, Bloomfield Hills, MI 03/2017– 09/2017

-Marketed club events through the use of social media platforms.

-Planned day-to-day social media updates on; Facebook, Instagram, LinkedIn and Twitter.

-Designed digital media campaigns aligned with business goals.

-Coordinated the creation of digital content. (e.g. website, blogs, and press releases)

-Managed end-to-end digital projects.

-Established our web presence to boost brand awareness.

-Suggested and implement direct marketing methods to increase profitability.

-Stayed up-to-date with digital media developments. Technical Recruiter–JRD Systems, Clinton Township, MI 11/2016–03/2017

-Developed recruiting strategies designed to identify qualified candidates through various recruiting tools.

-Evaluated candidates’ strengths compared with clients’ requirements by evaluating, screening, and interviewing the candidate.

-Negotiated wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements.

-Completed necessary pre-employment processes including reference checks and background/drug tests.

-Worked with Account Managers to identify top accounts, target skill sets, key market segments, and to assess clients staffing requirements.

-Communicated with peers by sharing recruiting best practices and providing accurate documentation on contract employees in applicant tracking systems or other documentation tools.

-Maintained relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals

Accounts Receivable–The Townsend Hotel, Birmingham, MI 08/2016–12/2016

-Controlled and processed accounts and incoming payments.

-Prepared bills, invoices and bank deposits.

-Facilitated swift payment of invoices due by sending reminders and contacting clients with outstanding accounts.

-Managed relations with sales and catering departments.

-Posted customer payments and advanced deposits by recording cash, checks and credit card transactions

Concierge/Front Desk–The Townsend Hotel, Birmingham, MI 07/2015– 07/2016

-Assisted guest needs by following the basics for the four diamond, four-star hotel.

-Marketed the Greater Detroit Area through dinner, entertainment, and shopping.

-Established daily morning manager reports.

-Managed the hotel alone when needed by providing a world class experience.

-Arranged special requests, directions, and site seeing destinations upon guest needs. Concierge–Oakland Hills Country Club, Bloomfield, MI 03/2015 – 09/2015

-Advertised club events and assisted with questions regarding these events.

-Received, stored, and delivered mail.

-Performed office duties on basis when needed.

-Recorded and assigned dining and other reservations for parties/ obtain tickets for events Front Desk Receptionist–Hilton Garden Inn, Novi, MI 10/2014 – 05/2015

-Welcomed guests into the hotel and assigned appropriate rooms.

-Checked in and checked out guests on a daily basis.

-Provided excellent customer service by promoting company expectations and philosophy.

-Kept the front desk tidy and presentable with all necessary material

-Answered all incoming calls and redirect them or kept messages.

-Received letters, packages etc. and distributed them. Relevant Experience

Communications Intern–BBCC, Birmingham, MI 09/2015 – 12/2015

-Strengthen partnerships with local schools, and community organizations.

-Promoted community and Chamber events through online calendars and social media.

-Conducted interviews for Business Person Profiles in electronic newsletters.

-Managed, created and monitored traffic on Chamber website and social media accounts including Facebook, LinkedIn, Twitter and Chamber Blog.

-Created content for promotional materials including direct mail pieces, print and electronic newsletters, web site and social media stories, medial releases, and other materials as needed. Software Skills

Adobe In-Design, Adobe Photoshop, Microsoft Office, Microsoft Outlook, Mailchimp, Evite, Punchbowl, Constant Contact, Canva, Google Analytics, Social Media Applications, SEO’s.

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