Employee Relations Manager

ROSETTA C. DIXON

North Carolina 623-***-****

************@****.*** linkedin.com/rosedix

PROFILE

Senior human resource professional who drives full-lifecycle recruitment and HR generalist functions and procurement for Fortune 500 clients. Strategic partner to corporate executive leadership, providing expert advice and consultancy regarding talent acquisition, standard of work, contract labor and employee retention, and performance management.

Innovator when it comes to conceptualizing new ways to source talent, particularly, passive candidates. Demonstrated track record of performance sourcing high-caliber candidates for a broad base of functions, as well as for senior leadership roles.

Highly effective balance of analytical skill and emotional intelligence. Personally, take ownership of the quality of incoming talent. Elevate beyond filling job orders, to positioning top candidates in careers that align with their passions and aspirations.

EXPERIENCE

MDI/ Merchant Distributors INC 2019- Present

Talent Acquisition Lead- Works with all levels of management and departments, as an integral part of the Human Resources team, to develop and execute a talent acquisition/recruiting strategy and framework that enables our company to achieve our strategic business objectives. Will lead all recruiting for the enterprise hourly and salaried positions.

Conduct organization-wide talent needs assessment and identify skill or knowledge gaps that need to be addressed

Serves as and talent acquisition subject matter expert

Develops effective organizational recruitment strategies and processes

Responsible for full life cycle recruitment including effective sourcing, assessment and interviewing, offer and working in conjunction with the training leader relative to the on-boarding program

Partners with hiring managers to effectively source and assess candidates

Manages company’s applicant tracking and on-boarding systems/processes

Develops and manages company’s emerging college recruitment efforts and summer internship program

Provides oversight for internal posting and application process

Develops appropriate talent acquisition scorecard metrics

Assists with workforce planning efforts and succession planning

Responsible for affirmative action reporting and interactions with legal counsel

Veteran Staffing Network of Easter Seal -(CONTRACT) 2018 to 2019

Contract Labor Specialist GDIT: Work closely with GDIT Management to identify present and future contract labor needs. Create and route contract labor requisitions, RFQ, RFP, RFI’s for review, approval and vendor assignment utilizing GDIT’s VMS tool. Ensure Key Performance Indicators (KPI) and Master Contract Labor Agreement (MCLA) objectives are met.

Facilitate vendor candidate submissions to ensure approved vendors are following proper procedures outlined in the GDIT Contract Labor Vendor guide.

Monitor daily progress of Contract Labor requisitions to ensure vendors are providing qualified candidates and that the vendor understands the requirements and needs of the position and GDIT.

Adhere to Equal Employment Opportunity Commission, Americans with Disabilities Act, and affirmative action guidelines.

Evaluating RFQs, RFPs, and partnerships

Awarding and signing contracts

Vetting New Suppliers

Utilize bill rate structure and benchmarking data to ensure cost containment.

Build Management and vendor relationships through professional interaction, consistent follow-up and ongoing communication.

Monitor and report on vendor performance.

Drive adherence to GDIT’s Master Contract Labor Agreement (MCLA) and procedures with all Contract Labor Vendors and GDIT Management.

Pontoon Solutions- (CONTRACT) 2016 to 2018

Recruitment Process Outsourcing Master Service Provider, Capital One: Initially, conducted full-cycle recruitment for global & commercial finance, marketing, and professional lines of business. Subsequently, tapped to expand scope to recruit for call center processing as well. Consulted with client executive leadership regarding SOPs, job order specifications, managed vendors to ensure submission of top qualified candidates, and oversaw suppliers conducting on-boarding, employee relations, and performance reviews. Provided leadership, oversight, and training to ensure supplier partnerships delivered maximum capacity.

Reduced call center attrition from 40% to 10% in less than 6 months, by educating management team on issues including effective teambuilding and progressive discipline.

Implemented VMS technology to efficiently managing all stages of requisitions. Integrated tool with WorkDay to track HR issues.

Alexander Mann Solution - (CONTRACT) 2014 to 2016

Corporate Recruiter, FCI Federal (2015 to 2016): Conducted full cycle recruiting for the FBI, Federal Courts, and Pentagon. Partnered with federal and state agencies to fill security clearance positions, and leveraged knowledge of interfacing with DoD, DoDCAF, and NSA. Integrally contributed to proposal development and new business acquisition. Conceptualized and implemented strategic sourcing methodologies, screened candidates, scheduled interviews, conducted background checks, generated offers, facilitated on-boarding, and managed documentation.

Eliminated 80 requisition backlog within 1st 6 months.

Contributed to opening 200-seat call center to enroll participants in the Affordable Care Act. Recruited site manager, associates, IT team, and facilitated full operational readiness.

On-Site Corporate Recruiter HR Partner, Rolls Royce (2014 to 2015): Filled 180 positions at new manufacturing facility in Prince George, VA. Directly advised client’s senior executive leadership. Full lifecycle recruitment encompassed defining employment strategy, supporting corporate in implementing employment standards, formulating job descriptions, sourcing candidates, preparing assessment, behavior interview questionnaires, and managing candidate communications. Maintained employment files and ATS profiles. Additionally, conducting full on-boarding process to included and administered H1B sponsorships.

Established relationships with college and technical schools to funnel in candidates with specialized skill sets for roles such as precision machinist operators. Performed campus recruitment for graduate level programs.

Forged partnership with Northrop Grumman, which was experiencing downsizing, and conducted on-site job fairs and career transition coaching to attract their top performers.

Cultivated relationships with military personnel transitioning to civilian employment.

Integrity Staffing Solutions 2007 to 2014

Regional Operations Manager (2010 to 2014): Advanced to this role to direct West/Mid Region (AZ, NV, CA, TN, IN, VA recruiting operations supporting Amazon.com, which employed 76,000+ associates during peak season. Oversaw 6 recruiting managers, 5 assistant recruiting managers, and 150+ recruiters conducting initial interviews and administering full scope of HR functions. Provided client relationship management, steered project teams, reported metrics and data, and defined audit processes. Conducted training and coaching.

Assisted with 13 Amazon distribution center openings, and instituted recruitment and on-site team to support each location, including Las Vegas, Indianapolis, Phoenix, Chattanooga, Nashville, Dinwiddie, and Chester.

Developed and implemented paperless application process.

Provided key leadership over Integrity Warriors project, an Amazon initiative to hire military veterans.

Slashed attrition 6.5%, and increased employee satisfaction 19%, by co-designing new hire orientation specifying client policies and procedures, workplace violence and sexual harassment guidelines, and ADA and EEOC regulations.

Decreased open HR investigations 10% companywide, and reduced investigation processing time 22% by streamlining investigation and documentation practices and optimizing client/vendor relations.

Seamlessly placed more than 76,000 candidates in temporary and permanent management, supervisory, and entry-level positions during Q4 retail peak hiring season, with a client order fill rate of 115%.

Captured $96K savings in training expenses, by directing project team in building cutting-edge training featuring online and on-the-job training resources.

Reduced recruitment manager training period by 2 weeks, by formulating training schedule and resources, providing field training, and equipping new recruiting managers to lead their offices at or under budget.

Recruiter Manager: Fulfilled job orders by recruiting, screening, evaluating, and matching qualified candidates to clients’ specifications. Additionally, forecasted weekly staffing needs. Sourced and trained new staffing specialists. Directed employees and motivated staff. Served as corporate liaison.

EARLY CAREER

US Army- Logistics Specialist; Law Enforcement

EDUCATION

Transportations & Logistics Certifications US Army 1990

Criminology – Certification/ As. Training/ Instructor Certification Rio Salado College 2004

Human Resource Management Certification Global University 2017

6 Sigma Lean Belt Aveta Business Institute 2019

Full-Cycle Recruiting

Procurement

Contract Negotiation

Corporate Recruitment

Government Recruitment

International/ Global Recruitment

Operational Start-up

Candidate Sourcing

Candidate Pipeline Development

Behavioral-Based Interviewing

Onsite Management

Labor/Employee Relations

Vendor Management

VMS Implementation

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