Service Customer

Professional Summary

Core competencies in customer service, business operations, results oriented collaboration and quality production with established proficiency in process management tools that improve organizational efficiency.

Education

Bachelor of Arts – Geography and Anthropology Central Connecticut State University 12/2009

Associateship – General Studies Tunxis Community College 5/2004

Certification & Associations

LOMA:

Associate Customer Service (ACS) 101: Customer Service for Insurance Professionals 04/2016

Associate, Life Management Institute (ALMI) 09/2016

Professional Experience

Lincoln Financial Group, Hartford, CT 01/2010-01/10/2020

Position: Business Professional

Responsibilities

Managed the flow of confidential files/policies through Iron Mountain Service

Scanned files with Automatic Work Distribution (AWD), Index, and Audit Files

Supported UPI’s and SDI’s projects (Prepped and Scanned into AWD)

Requested and processed Files (Policies) through Iron Mtn.

Managed and distributed incoming/outgoing USPS/FedEx/UPS/DHL/AMAZON Packages to/from

internal employees.

Assisted members of the operations team on various projects and other duties.

Proficient in Microsoft office suite applications including Word, Excel, and Outlook.

CT Department of Environmental Protection 05/2007 – 12/2007

Position: Inspector of Underground Storage Tank (Seasonal Worker)

Responsibilities

Drove and Inspected underground storage tanks (gasoline, diesel, heating oil, waste oil) sites within the state to ensure compliance with the federal and state regulations.

Prepared written reports detailing findings of each inspection.

Related Experience

Farmington Farms Racquet & Athletic Club 08/2004 – 05/2007

Position: Child Care Attendant/Receptionist

Responsibilities

Monitored children while parents used the exercise facility

Handle incoming phone calls, handling client requests, scheduling members’ tennis court usage, and receipt of membership fees

Mitchell Auto Group Inc./O’Neil’s Chevrolet & Buick 08/1999 – 09/2000

Position: Receptionist/Service Cashier

Responsibilities

Responsible for phone calls for Sales, Service, Parts, and Body Shops

Input Customer and vehicle information into the system

Billing and collection of service fees from Service Department customers

Volunteer Experience

Department of Aging, Bristol, CT 09/ 2009 – 01/ 2010

Help/watch elderly people while they used the exercise facility

Roaring Brook School, Avon CT 08/2003 – 05/2004

Observe and assist first and second grade teachers in a classroom setting

Assist with grading papers, answering children’s questions, monitoring playground activities. Work with special education students under teacher’s direction.

Avon Volunteer Fire Department Avon, CT 06/1999 – 12/2004

Assist firefighters with emergency calls (fire, auto accidents, oil/fuel spills, house flooding)

Assist with weekly firefighting training drills, Ice Rescue, Hazmat, CPR

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