Customer Care Food Service

PROFESSIONAL SUMMARY

Jennifer Zuniga has extensive experience in higher education, administration, and customer service. Her ultimate goal in life is to excel in everything she exposes herself to do while making a difference in people’s lives.

SKILLS / ATTRIBUTES

●English and Spanish Fluency

●Effective Oral and Written Communication

●Data and Word Processing, MS Office

●Detail Oriented

WORK HISTORY

03/2019 to Present Admissions Coordinator

University of the Pacific - San Francisco, CA

●Coordinate events for prospective pre-dental students.

●Manage prospective student’s applications, advising sessions, and emails.

09/2018 to 01/2020 Admissions Counselor III

Georgia State University - Atlanta, GA

●Coordinate and implement recruitment strategies for prospective students in Georgia and Florida.

●Specialty: Latino/Hispanic recruiter.

●Establish and maintain cooperative relationships with schools, universities, community organizations, and other institutions.

11/2017 to 08/2018 Consular Clerk

Consulate General of Mexico - Atlanta, GA

●Issue legal documents (e.g. passports and identifications) under the documentation department to Mexican citizens.

●Daily delivery of exemplary customer service both in calls and in person.

03/2017 to 10/2017 Quality Assurance/Customer Care Representative

Ole Mexican Foods, Inc. - Atlanta, GA

●Developed monthly Complaints Reports for Quality Assurance and Food Service departments.

●Manage customer complaints and general inquiries attentively on a frontline basis.

10/2016 to 01/2017 Domain Support Specialist

101 Domain, Inc. - San Diego, CA

●Communicate with local/global staff and clientele in English and Spanish.

●Worked in a fast paced environment; created weekly planners, To-Do and Follow-Up lists to meet competing priorities effectively.

02/2012 to 03/2016 Administrative Assistant

TeamSpeak Systems, Inc. - San Diego, CA

●Headed the Non-Profit Department and managed all non-profit licenses.

●Attended popular gaming/I.T. conventions (e.i. Gamescom, E3, GDC) throughout California and Germany.

EDUCATION

08/2019 to Present Master of Education in Higher Education Administration

Georgia Southern University - Online program

08/2013 to 12/2015 Bachelor of Arts in Spanish with Minor in Women’s Studies

San Diego State University - San Diego, CA

●Young Women’s Study Club member

●Dean’s list recipient

06/2012 to 07/2012 Spanish and Iberian Studies (Study Abroad)

Universitat de Barcelona - Barcelona, Spain

References (Upon request)

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