Assistant Office

Jacob Proulx

Phone: 704-***-**** • Email: **************@*****.*** • https://www.linkedin.com/in/jacob-proulx-233362160/

Objective

To further develop the analytical and financial tools I have developed in my academic career with real-world experience. Progressing and improving my problem-solving, management and Microsoft Office skills.

Experience

Account Resolution Specialist July 2020 - Present

Wells Fargo, Charlotte, NC

●Gained knowledge of internal systems in order to process customer concerns efficiently.

●Provided superior customer service to various customers over the phone to resolve issues with different types of accounts.

Process Assistant September 2019 - July 2020

Amazon CLT3, Concord, NC

●Led and developed multiple teams of Amazon Associates, ranging between 20 and 50+ people. Ensured quality and safety measures were met and maintained.

●Utilized Microsoft Office tools to assist in labor management, identifying production barriers and ensuring the daily volume goal is met.

●Led each receive department to 3rd highest volume processed in the southwest region during October and November.

Fulfillment Associate June 2019 – September 2019

Amazon CLT3, Concord, NC

●Worked to Fulfill Customer Orders by making sure packages are placed onto the correct truck routes properly and in a timely manner.

●Recognized by management for boasting a consistently high work rate in all positions.

●Promoted within a three-month time frame for exceeding goals and supporting company culture.

Graduate Assistant Aug 2018 – May 2019

The University of North Carolina at Charlotte, Charlotte, NC

●Assisted in the grading process of various assignments and provided accurate and timely feedback for all students.

●Kept accurate records of various components of the class for all students and regularly updated reports ahead of scheduled deadlines.

Duty Drawback Co-op May 2018 - Aug 2018

DyStar LP, Charlotte, NC

●Dealt with duty drawback processes including data collection and extraction from Microsoft Excel. I prepared documentation for distribution to other team members for further duty drawback processes.

●Exceeded expectations by completing work for May 2015 to Feb 2018 and implementing a more efficient process for completing the process.

Outdoor Staff Sep 2016 - May 2018

UNC Finley Golf Club, Chapel Hill, NC

Kept all outdoor facilities running efficiently throughout the day and assisted all customer concerns promptly by keeping the facility clean and plentifully stocked.

Performed all opening or closing operations required for the day’s itinerary including setup for tournaments and collegiate events.

Office Intern May 2016 - Aug 2016

Color Solutions International, Charlotte, NC

●Apprenticed in various departments of the company. Inspected and verified quality and quantity of site inventory levels.

●Showcased enough skill using Microsoft Excel by readily inputting and extracting data from databases and utilizing the information found to accurately report inventory.

Education

Master of Business Administration, Business Finance, The University of North Carolina at Charlotte July 2020

Bachelor of Arts, Economics, The University of North Carolina at Chapel Hill May 2018

Associates of Arts in General College, Louisburg College May 2016

Phi Theta Kappa Honors Society, Honors Program and Phi Beta Lambda Business Fraternity

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