PATRICK

MURPHY

ade7dw@r.postjobfree.com 202-***-**** Silver Spring, MD 20901

PROFESSIONAL SUMMARY

Enthusiastic General Manager with 20+ years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and costs. Focused on motivating staff and working with diverse personality types to drive improvements. Service-focused team leader dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

SKILLS

Client Account Management

Budget administration

Business Development

Training and Development

Team Leadership

Relationship building

Food Preparation and Safety

WORK HISTORY

General Manager Westlake Drive Pizza, Inc. - Bethesda, MD 07/2008 - 07/2020

Maximized efficiency by coaching and mentoring 35+ personnel on Ledo Pizza principles, industry practices, company procedures and PosiTouch system.

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.

Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Enforced quality assurance protocols to deliver ideal customer experiences.

Mortgage Loan Officer Liberty Financial Services, Inc - Rockville, MD 04/2003 - 06/2008

Originated, reviewed, processed, closed and administered customer loan proposals.

Worked with underwriters to fix application problems and resolve issues.

Explained different types of loans pertaining to client situations.

Fielded customer complaints and provided solutions.

Sales Representative OFFICELINK, INC. - Silver Spring, MD 09/2001 - 04/2003

Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Communicated with customers to understand needs and recommend appropriate solutions.

Identified client needs, built relationships and overcame objections to drive sales.

Assistant General Manager O'Donnell's Restaurant - Bethesda, MD 05/1997 - 09/2001

Maintained secure cash drawers, promptly resolving discrepancies for accuracy.

Managed Front of House team schedule with eye for coverage needs and individual strengths.

Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Enforced quality assurance protocols to deliver ideal customer experiences.

EDUCATION

The American University, KCBA - Washington, DC 08/1987

Bachelor of Science: Real Estate / Urban Development & Finance

Contact this candidate