Desktop Support Office

Kevin J. Curtis

*** ******** **** *.

Maplewood, MN 55119

Cell – 612-***-****

******@*******.***

PROFESSIONAL PROFILE

Phone and Media Analyst for the Minnesota Historical Society. Uses Google Docs, 2nd Nature and COSWeb telephony software; as well as Remote Desktop, Google Hangouts and other tools to answer and fulfill requests for technical support coming through KACE helpdesk software. Troubleshoots and configures audio/video equipment and computers in a mostly PC (some Macintosh) and Windows environment. New /replacement equipment rollout. Also prices equipment to order through government contract vendors or Amazon as needed.

Viewpoint Support for cmERDC. Answered calls and emails regarding Viewpoint data warehouse. Loaded data, resolved data errors and provided customer service. Used Remote Desktop and SQL Server Management Studio 2012 to resolve data errors and load files.

First point of contact for customers at PCS Technologies, Inc. Ordered WiMAX radio parts and supplies, created customer orders in ViaDuct and shipped orders with UPS Worldwide and common carrier. Worked with wireless radio inventory, created documents and updated website as time permitted.

Primary Technology support for the Burnsville Area Learning Center –Burnsville Alternative High School (ISD 191). Desktop Support. Did imaging of desktop and laptop PC’s from network, using Symantec Ghost Server program and LANDesk. Performed basic memory upgrades. Diagnosed and fixed software and hardware problems with computers (desktops and laptops), printers, projectors and other computer and AV equipment. Installed hardware, software, upgrades, and network security programs such as Symantec Antivirus. Determined when PC's needed replacement and recommended school purchases from state contract offers. Set up and worked with testing programs such as NWEA (MAP), MCA II, and Read180. Has proctored NWEA exams. Has written minutes for district Tech Facilitator meetings. Sent out e-formant messages and has updated school webpage. Managed Tightrope Carousel TV bulletin board. Used LANDesk to remotely manage PC’s. Utilized School Dude helpdesk software to manage jobs.

Computer Software - Familiar with PC format. Has worked with Macintosh. Familiar with Windows 7 & Windows 10, Office 2007, 2010 & 2016 & 365. Internet Explorer, Edge, Firefox, Chrome, Microsoft Word, PowerPoint, Excel (Microsoft Office), Paint Shop, Viewpoint, SQL 2008 & 2012, LANDesk, KACE, BMC Footprints, Remote Desktop, Ultra VNC, Active Directory, Remote Desktop, Ultra VNC, SimpleHelp and others.

Implemented and served on Staff Advisory Committee (Hennepin County)—including organization and acting as Chair when needed. Supplied administrative support for nine work units. Provided assistance to Support Services Supervisor as Lead Worker. Did writing for the Director of Chemical Health.

Trained and managed staff for state academic testing projects (Questar).

Transitioned from entry level to management in the Nursery/Landscape Industry.

Formerly produced and starred in a TV series, seen on four cable networks in eight cities.

Monitored In-School Detention & copy room support (ISD 191. Metcalf Jr. High).

Works live, Government Cable TV broadcasts of meetings (currently using Broadcast Pix), including digital recording and webcasting –for The City of Apple Valley.

http://mn-applevalley.civicplus.com/491/Meeting-Webstream

HIGHLIGHTS OF QUALIFICATIONS

Office/Administration – Skilled in writing—including original correspondence, minutes and reports. Experienced in data entry, databases and has worked with financial reporting. Significant experience in customer service with diverse populations. Knowledge of printers, audio/video equipment, fax, and more. Has done mass mailings both electronic and regular mail. Has organized meetings, speakers, agendas and written minutes. Also has copy room experience.

Writing/Communications - Skilled in research, report and creative writing—including fiction, editorial, music and theatrical. Has done freelance copy writing. Able to create documents, forms and templates. Has created promotional fliers, signs and pamphlets. Experienced at training and speaking to groups. Also experienced in amateur photography. Administrator of Parkview Neighborhood-Watch Facebook.

Management/Personnel – Past Experience in hiring, supervising, training and scheduling of personnel. Trained in processing daily and monthly financial reports, and balancing money and receipts -also warranty and service. Over ten years in sales and customer service—including problem solving. Understands data privacy protocols.

Library – (Hennepin County) Experienced all aspects of circulation and clerical work. Was in charge of damaged and missing items and book-sale at Eden Prairie. Did processing and data entry, and claims of missing periodicals at Ridgedale. Also performed trouble-shooting of computers and equipment. Automated Materials Handler Operator. Served on Strategic (Re) Alignment Team, 1997-98. Internet Home Page Resource Team, 1998-2000.

Horticulture/Landscaping - Experienced in all aspects of planning, installation, care and maintenance of outdoor and indoor plants. Experienced in trouble-shooting, plant disease and insect problems. Can operate Bobcats, front loaders and forklifts.

EMPLOYMENT HISTORY

Phone/Media/Help Desk Analyst

2017 – COVID-19 Layoff

Minnesota Historical Society

St. Paul, Minnesota

Data Integration Support Specialist

2011 – 2016

Central Minnesota Educational Research & Development Council

Shoreview, Minnesota

Office Manager

2011

PCS Technologies, Inc.

St. Paul, Minnesota

Technology Facilitator

2007 - 2011

Indep. School Dist. 191 (BALC)

Burnsville, Minnesota

Education Assistant

2005 - 2007

Indep. School Dist. 191 (Metcalf)

Burnsville, Minnesota

Team Leader/Scoring Dir.

2004 – 2005

Questar Educational Systems

Apple Valley, Minnesota

Cable TV Studio Operator

2004 – COVID-19 Furlough

City of Apple Valley

Apple Valley, Minnesota

Office Specialist III

2000 – 2003

Hennepin County –CFASD

Minneapolis, Minnesota

EDUCATION

University of Minnesota - Minneapolis, Minnesota - B.A. English – 1990

PUBLICATIONS

The list has grown rather lengthy—but my list of published novels/books can be found at,

Link to my Amazon Author Page

http://www.amazon.com/Kevin-J.-Curtis/e/B004SBGR7W/

VOLUNTEER

U.S. Fish & Wildlife - Volunteer Park Ranger (MN Valley Wildlife Refuge)

- Since March 2004

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