Manager Engineering

Jerold Jeansonne

Houston, TX • (M) 615-***-**** • ******.*********@*****.***

https://www.linkedin.com/in/jerold-jeansonne-ph-d-2835517/

Change Management, Organizational Development, Learning & Development, Leadership Development

SUMMARY

Change management, organizational development, learning, and leadership development leader with extensive experience facilitating change, OD, and learning initiatives and establishing and managing teams and departments. A skilled organizational effectiveness leader with international work experience and expertise across multiple industries, including healthcare, pharmaceuticals, clinical trials, information technology (IT), financial services, engineering, manufacturing, non-profit, energy (oil and gas), and higher education. Certifications include: Agile/Certified Scrum Master (SCM), Prosci Change Management Practitioner, Extended DISC Behavioral Assessment Coach, Center for Creative Leadership (CCL) 360 Assessment Coach, Langevin Learning Services Training Manager, and Behavioral Health First Aid.

Core Competencies

Learning Development

Blended & Distance Learning

Executive Coaching / 360 Assessments

Succession Planning

Agile/Certified Scrum Master (CSM)

Organizational Change Management (OCM)

Organizational Development

Leadership Development

Skill/Competency Development

Organizational Effectiveness

PROFESSIONAL EXPERIENCE

Workplace Performance Group. Houston, TX 2014 – Present

Change Management, Organizational Development, Learning, and Leadership Development Principal

Workplace Performance Group is a management consulting firm with cross-industry capabilities in organizational development, change management, organizational design, learning development, leadership development, organizational effectiveness, succession planning, and executive coaching.

Key Clients: ConocoPhillips, American Arbitration Association, ProServ, University of Houston, Covance, Chevron, and McDermott

Key Client Accomplishments:

ConocoPhillips – (Two Projects) (1) Served as the IT Organizational Change Management Lead for Global Industrial Control Systems (ICS) Engineering & Technology, an internal IT consulting team to global business units. Managing the ongoing strategic planning process, including quarterly project plan updates and prioritization. Executed the cybersecurity and Industrial Internet of Things (IIoT) change management strategy, employee engagement and culture change initiatives, and software/ system adoption programs for ICS teams across 25 international assets. Developed and executed the global ICS cybersecurity training strategy, including vendor management. (2) Led the effort to standardize HSE training across all ConocoPhillips Lower 48 business units, resulting in a 25% higher HSE compliance rate among field employees, reducing the total training hours for business units by 20%, and reducing safety incidents by 25%. Directed the operations competency program for two ConocoPhillips roles, Project Leads and Multi-Skilled Operators (MSOs), which rolled out across Lower 48. Project included validating the competency statements, developing the Assessors’ Training Program, and assembling the competency training curriculum that addressed the knowledge and skill gaps of the workforce

American Arbitration Association – Coach executives in the association’s Texas region on their 360 assessment results and assist them with the creation of their Individual Development Plans (IDPs) as part of the organization’s succession planning process.

Proserv – Served as the Change Management Lead for the corporate restructuring initiative at Proserv, a global oil and gas services company, headquartered in the UK. Developed and executed the change management strategy that included developing an 8-step Change Management Method & Toolkit, developing 6 workshops on change management concepts, assembling a global Change Management Community of Practice with 25 Change Champions from 7 different countries, and training the Change Champions on the Method, Toolkit, and Workshops.

University of Houston. Developed and taught the “Leadership Development” course in the Executive Master of Science in Human Resource Development (HRD) program in the College of Technology. Designed the blended course with live, professor-led sessions that alternated with virtual discussion board assignments on Blackboard.

Covance – Developed and executed the change management and learning strategies that resulted in a 25% increase in adoption of Xcellerate, Covance’s integrated suite of informatics tools, data warehouses, and dashboards used by the study teams to conduct clinical trials. Influenced system development by establishing and managing the Change Agent Network (CAN) for the Xcellerate suite of products and by channeling input to the governance structure for prioritization. Expanded user awareness of the system by establishing the Xcellerate Resource Center on the Covance intranet, providing a single site for microlearning and other referential materials for the entire suite of products

Chevron – (Two Projects) (1) Integrated, revised, and updated the upstream and the downstream engineering competency maps to create a single, consistent, and streamlined engineering competency matrix in preparation for the upcoming SuccessFactors implementation for Chevron Engineering. (2) Communicated with Chevron change managers from each sub-team through Microsoft Teams to collaboratively develop and implement the Deployment team processes for managing the implementation of the Microsoft productivity toolset, including Windows 10, Office 365, SharePoint Next, OneDrive for Business, Exchange Next, and Third-Party Collaboration

McDermott – Developed the Change Management Process and Toolkit, trained HR Managers & Directors globally on creating CM strategies for their business unit change initiatives, and served as an internal consultant to them as they developed and executed their CM plans. Administered the Extended DISC behavioral assessment to CB&I teams and departments and assisted employees with creating IDPs (individual development plans) and assisted leaders with identifying team and department skill gaps, which provided data for their talent management and team development strategy. Administered 360 assessments to CB&I executives as part of the succession planning process, coached leaders on their 360 feedback, assisted them with creating IDPs, facilitated career planning discussions with them and their managers, and mentored these leaders throughout their development process

Hospital Corporation of America (HCA). Nashville, TN. 2011 – 2014

Director of Clinical Education

Managed the education teams for two HCA departments – Case Management (CM) and Performance Improvement (PI). The CM Education Team was responsible for annual acute care and behavioral health InterQual certification and Midas end user education for the 5,000 HCA case managers and 1,000 social workers throughout 167 hospitals in 20 states. The PI Education Team was responsible for onboarding, process and tool training, and professional development of the 150 clinical consultants.

Key Accomplishments:

Formed the PI Education Team – created the job descriptions, interviewed, hired, and on-boarded team members including an Education Manager and Education Consultants

Developed the education strategy and implemented the processes for education prioritization, curriculum development, and training delivery

Designed the PI Education Portal that housed all “process and tools” training and all role-based education for the division-based and corporate support teams

Redesigned the blended learning approach (e-learning and virtual ILT / distance learning) for corporate case management resulting in a 25% increase in process/tool adoption and a 15% increase in certification pass rate

USAA. San Antonio, TX. 2005 – 2011

Learning and Development Manager

Led the team that analyzed and forecasted the new hire training, organizational change management initiatives, and talent development needs of USAA’s second-largest business, the Federal Savings Bank.

Key Accomplishments:

Designed the organizational development and learning and development strategies for multiple system implementations and upgrades to minimize the learning curves and business interruption of hundreds of impacted call center and staff agency employees and to maximize the business’s return on system investment

Developed and managed a professional development program based on industry standard competencies and created a social learning community of practice for 850 “decentralized” analysts throughout the enterprise. This program resulted in a greater awareness of career paths for the group, a method of collaborating and sharing best practices across the enterprise, and ultimately a 20% increase in the employee engagement scores for corporate analytics

Contributed to the 10% reduction of the average handle time (AHT) for calls over 3 years by designing and implementing the learning & development paths for 4,000 USAA Federal Saving Bank call center employees

PricewaterhouseCoopers (PwC). Washington, DC. 1997 – 2005

Organizational Change Management & Performance Improvement Consultant

Served as an Organizational Change Management Consultant as part of the Performance Improvement team on system integration, process re-engineering, and organizational change management initiatives for PwC clients. Full life-cycle engagement responsibilities included analyzing client learning needs, leading instructional design, development, and implementation teams, and building client relationships for continued business development.

Key Clients: Bristol-Myers Squibb, Kmart Corporation, Roche Molecular Systems (Hoffman-La Roche), University of North Carolina, General Motors, Disney, Pfizer, International Paper, US Department of Defense/Navy Hospitals, Underwriters Laboratories, Pfizer, and Ascension Health

Key Accomplishments:

Established strategic business relationships with clients and managed engagements which produced high customer satisfaction and resulted in project sustainment and repeat business

Determined client needs and partnered with customers to prioritize, develop, and implement learning solutions that produced measurable and sustainable results in their key business indicators

Led training teams that analyzed current employee skills and mapped employees to future skills needed by the organization. Determined the learning & development curriculum for existing employees. Outlined the talent acquisition strategy for the organization based on skill gap analysis. Developed change management and talent retention strategies for existing employees impacted by organizational changes

EDUCATION

Ph.D. English / Scientific & Technical Communication. Oklahoma State University.

M.A. English / Composition & Rhetoric. University of Louisiana.

B.A. English / Minors in History & Speech. Louisiana State University

PROFESSIONAL AFFILIATIONS

Association for Change Management Professionals (ACMP)

Association for Talent Development (ATD)

CERTIFICATIONS

Agile/Certified Scrum Master (CSM)

Prosci Change Management Practitioner Certification

Extended DISC Behavioral Assessment Coach Certification

Center for Creative Leadership (CCL) 360 Assessment Coach Certification

Training Manager Certification – Langevin Learning Services

Behavioral Health First Aid – National Council for Behavioral Health

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