Client Service

Howard Davis

Jersey City, NJ ***** 201-***-**** ******@*******.***

Client Services / Support

Highly dedicated and innovative professional with 10+ years of experience in client services roles in healthcare and technology settings. Superior leadership and communication skills, as well as a proven ability to work with customers to better understand their needs in order to deliver solutions. Accustomed to working in fast-paced environments and coming up with unique solutions to client questions. Proactive and able to manage a project from start to completion.

Areas of Expertise & Technical Skills

Client Services & Support

Hardware/Software Systems

Medical Specimen Processing

Process Improvements

Technology Consulting

Problem Solving

Collaborative Teamwork

Communication Skills

HIPAA Compliance

Verint / Technologies

Siebel / CRM / Fusion

MS Office / MS Dynamics

Professional Experience

LABCORP – INTEGRATED ONCOLOGY, INTEGRATED GENETICS 2012 - 2020

Client Service / Office Assistant

Effectively responded to a myriad of client inquiries and concerns, acting as a liaison for medical, technical, and sales questions. Focused on achieving optimal client satisfaction by leveraging active listening and empathy. Coordinated patient care by working with other LabCorp offices. Managed specimen coordination, testing additions, cancellations, and/or modifications, and supply ordering.

Select Accomplishments:

Answered 15+ calls per hour, often using up to 15 applications to enable effective client services.

Improved turnaround times for test results and changes requested by the ordering client.

THE NASDAQ OMX GROUP INC. 2001 - 2010

Service Desk / Customer Support

Focused on the competent delivery of exceptional customer support for hardware, software, and communication systems across national and internal lines. Interfaced with customers and vendors to identify and resolve issues. Documented client communications for ease of reporting and transfer to other service desk members. Installed customer application software and maintained a detailed information database.

Select Accomplishments:

Conceptualized and implemented protocols for communication with customers, support, and data centers.

Played an instrumental role in the merger with NASDAQ staff, integrating operational practices and booklets.

Improved troubleshooting processes to enable faster resolution of client concerns.

Education

College Coursework

New York University

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