Experienced Restaurant Director/General Manager
Resume:
Nicholas A. Pagonis
Washington, DC
*************@*****.***
Objective
To obtain a leadership position in the hospitality industry where I can share my skills and expertise while continuing to expand my range of knowledge.
Proficiencies
Microsoft Office, Adobe InDesign, Quickbooks, Dropbox, Micros POS, POSI Touch POS, Avero, OpenTable, Reserve, MarginEdge, Triple Seat, HotSchedules, Smartsheet.
Employment History
HMSHost Corporation
Senior Brand Partnerships Manager
Bethesda, Maryland
May 2019 – March 2020 (furloughed due to Covid-19)
I lead weekly calls with airport management, brand management and supply chain starting 20 weeks from turnover. I go over a Smartsheet timeline that I have tailored for each restaurant opening.
Interview and hire General Managers at unit.
Budget labor hours based on budget of sales.
Point person for all new restaurant openings.
Order front/back of the house equipment including small wares, POS systems, office supplies, uniforms, marketing materials.
Fly to locations twice a quarter to check up on concepts that are reaching sales goals, not going over budget and adhering to brand expectations.
I fly and do pre-opening construction walk throughs, making sure spaces hit timelines and don’t go over budget but also adhere to brand expectations.
I opened 6 Shake Shack locations last year alone along with the 3 existing locations (Los Angeles, Phoenix, New York City), our 9 locations bring in a total of $1 million a week in sales.
May ‘19 – Monmouth, NJ Garden State Parkway
October ’19 – Las Vegas McCarren Airport
October ’19 – New Orleans Louis Armstrong Airport
October ’19 – Minneapolis-St. Paul Airport
October ’19 – Charlotte Douglas Airport
December ’19 – Fort Lauderdale-Hollywood Airport
I lead monthly calls from all top personnel from each location (Senior Directors, Directors, General Managers, Assistant General Managers), Brand Directors and HMSHost Corporate to go over monthly objectives that the brand and I create to go over as a team.
I also lead weekly touch base calls with the brand.
Mike Isabella Concepts
Director of Operations
Washington, DC/Virginia/Maryland
May 2011 – December 2018
Hire/Train Floor Managers, Service Managers, General Managers.
Hire/Train Front of the House staff.
Created wine, cocktail, beer, non-alcoholic, food, happy hour menus for multiple concepts.
Point person for all new restaurant openings. Created opening budgets, researched and ordered all FOH/BOH equipment including small wares, POS systems, office supplies, uniforms, design of the space, etc.
Developed training manual for hourly employees and management for the restaurant group.
Created employee handbook for the restaurant group.
Created a service manual for servers and bartenders for the restaurant group.
Established partnerships with wineries in Greece to create our own private labels for the company. (Gavalas Winery, Santorini, Greece; Kir Yanni Winery, Naoussa, Greece and Moraitis Winery, Paros, Greece).
Conducted bi-weekly meetings with General Managers, Head Chefs and Beverage Managers focusing on sales, labor cost, food cost, beverage cost, marketing, public relations, staffing, customer feedback, building upkeep and HR items.
Reviewed profit and loss statement with the entire management staff focusing on success and areas of improvement.
Responsible for overseeing bi-weekly payroll.
Set pricing for food and beverage on regular, happy hour and catering menus.
Opening acting General Manager for many of the restaurant openings.
Mike Isabella Concepts/Locations
Kapnos – Washington, DC, Kapnos Taverna - Arlington, Virginia, Kapnos Kouzina - Bethesda, Maryland, Kapnos Taverna - College Park, Maryland, Kapnos Taverna - Reagan National Airport, Kapnos – Nationals Park
Greek Inspired small plates concept. Mediterranean influenced cocktail list, spirits and wine list.
G Sandwich Shop – Washington, DC, G Sandwich Shop – Nationals Park
New Jersey-Italian pasta and sandwich shop. Beverages focused on Italian beers, wines and amaro.
Pepita Cantina – Arlington, Virginia
Mexican inspired small plates concept. Mezcal and Tequila heavy spirits, agave cocktail list and Mexican beers.
Requin – Fairfax, Virginia, Requin – Washington, DC
Fine-dining French Brasserie, French spirits, cocktail list and over 300 bottles of French and American wines.
Arroz – Washington, DC
Moroccan/Spanish/Portuguese concept with featured wines from Spain, Portugal and Morocco.
Yona – Arlington, Virginia
Korean/Japanese ramen, sushi and dumpling concept with sake, soju cocktail list and Japanese beer list.
Graffiato – Washington, DC, Graffiato – Richmond, Virginia
Italian inspired small plates concepts. Spritz and Amaro focused cocktails list with Italian and local wine list.
Isabella Eatery – Tysons Corner, Virginia
42,000 square foot food hall with 9 different concepts and six full-service bars each featuring a different beverage menu.
Catchfly – Nationals Park
Southern American style cooking at Nationals Park.
Jaleo
Service Manager
Washington, District of Columbia
January 2009 – March 2011
Service manager at Jose Andres’ flagship Spanish restaurant.
Drafted weekly front of the house schedule.
Conducted monthly beverage inventories at the end of the month.
Hire/Train front of the house employees.
Conducted daily sales reports and emailed to management team and corporate team.
Responsible for ordering small wares, wine, office supplies and uniforms.
Chili's Grill & Bar
Assistant Manager
Northern Virginia
January 2006 – November 2008
Drafted weekly front of the house schedule.
Hire/Train front of the house employees.
Responsible for upkeep of the restaurant.
Conducted daily sales reports and emailed to management team and corporate team.
Responsible for ordering small wares, wine, beer, spirits, food, office supplies, and uniforms.
I was utilized in many locations at Springfield, Alexandria, Fairfax, Tysons Corner and Reston, Baileys Cross Roads. I also opened the Massaponax, Virginia and location.
Education
University of Mary Washington
Bachelor's Degree in Business Administration
Fredericksburg, Virginia
Graduated May 2005
Certificates
ABC Managers License
Language
English: Native
Greek: Fluent
Spanish: Intermediate
References upon request.
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