QA manual
Resume:
ANUSH NAZARYAN
JOB EXPERIENCE
Reservation and Ticketing Specialist- Fly Dubai Representative office in Yerevan
Issue, reissue, refund tickets, send group and Holidays By Fly Dubai Tour Package requests, handle, monitor all queues and time limits, negotiate for fares.
Provide detailed feedback-reports from the market to CEO and Regional Manager by attending market agents /consult and coordinate, supervise and train agents with all new and current airline products and policy.
Started on June 2017-up to date
Reservation and Ticketing agent - Etihad Airways Armenian Representative office
Fulfill ticketing and reservation duties according to the Airlines Rules and Policy.
Apply for UAE visa/ 96 hrs Transit visa, request tour packages by Hala Abu Dhabi.
Meet agreed Targets for attendance, punctuality, shift adherence.
Started on April 2014-September 2015
1.Reservation and Ticketing agent 2. Online Sales Manager 3. Head of Reservation and Space Control- Armavia National Airline
1. Fulfil Reservation and Ticketing agents’ duties according to the Airline Policy
2. Work in 3 different systems-by constructing and pricing online sales, reengineering, updating in the system all RBD’s and tickets rules accordingly, refund money to Customer CC account, etc.
3. Responsible for pre-flight checks, PTA’s waitlists, timelines, find out frauds and mistakes in the reservation system, implement “SITA” program –Revenue integrity into the airline program
Helios Medical Center -Administrative Assistant
Administrative duties, meet guests, answer phone calls.
Started on February 2008- September 2009
EDUCATION
June 29-15 AUG-2020
Quality assurance Manual-
Work/clarify business requirements
- Strong attention to detail, ability to check content for errors and inconsistencies
- Understanding the development/testing process and testing techniques
- Capacity of track and report Defect
- Ability to design Test Cases using testing techniques
- Familiar with creation of Test Plan
- Basic knowledge of Performance testing with JMeter, API testing with Postman, database testing
Agile methodology, Scrum /Kanban
Branch Management (Git/GitHub )
June 2002-2007
Linguistic University after Valery Brusov
Faculty-Foreign Languages and Intercultural Communication
Degree-Masters
September 1992- 2002
High School-after Taras Shevchenko#42
Trainings
February 05-08-2018
Subject: Holidays by Fly Dubai-Create bookings-tour packages, including ticket, hotel, tours and excursions
February 05-08-2018
Subject: Group Services, Agency support services.
March 06-09-2012
Subject: Online Sales management, code share agreements, fare bass Construction- held in Moscow “Transaero Company”
June 2012
Subject: Staff training for Air Transport Settlement System /Sirena Travel/
September 2009
Subject: International Center for Intercultural Communication / Training and Dialogue
April 2014-September 2015
Subject: Code of Business Conduct annual certification
Subject: Competition Law online training
Subject: Aviation Security online training
Subject: Etihad Reservation and Ticketing Program –training held in UAE at Etihad Academy
Subject: Corporate Security Awareness- online training
Subject: Safety Management System -online training
Subject: Quality Management Briefing- online training held in Etihad Airways Armenian Branch
Languages
Armenian-native language
English-Advanced
Russian-Advanced
Spanish-Intermediate
***************@*****.***
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https://www.linkedin.com/in/anush-nazaryan-1178601b2/
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