Medical Billing Administrative Assistant

Katrina Evans, CBCS, CPT, CMAS

Acworth, GA ***** 678-***-**** *********@*****.***

Medical Billing / Coding Specialist

Multi-faceted and detail-focused Medical Billing and Coding Specialist with expertise in data analysis, EMR system navigation, end-to-end revenue cycle management, and resolving claim issues. Possess top acumen in healthcare billing, public and private insurance, operational leadership, and workflow optimization. Skilled in conducting patient intake, verifying insurance, ensuring proper coding, and overseeing medical records. Highly compliant with HIPAA regulations for privacy and confidentiality.

CORE PROFICIENCIES

Medical Administration Billing & Coding HCPCS, CPT, ICD-9, and ICD-10 coding Medical Records Privacy & Confidentiality

Claims & Disputes Customer Service Team Training & Coaching BLS & CPR HIPAA Regulations Clear Communication

Related EXPERIENCE

Medical Billing and Coding Extern 2020

Kroll Care, Woodstock, GA

Spearheaded daily operations including patient flow optimization, routing 200+ calls, drafting emails, and confirming appointments.

Streamlined efficiency by integrating NextGen; scheduled for more than 150 patients, and managed complex calendars.

Generated invoices and distributed them within deadlines; protected patient privacy while transferring information to databases.

Reduced errors by analyzing monthly variances and implementing corrections; resulted in an 80& increase in efficiency.

First point-of-contact to send in Medicare, Medicaid, and all private insurance claims and follow 500+ monthly claims from initiation to approval; liaised with insurance companies to address denials and identify the necessary corrections for appeals.

Intern 2019

Gwinnett College, Marietta, GA

Took on a notable load of active cases and performed efficiency and accurate coding; maintained high quality standards.

Investigated denied claims and researched benefits to identify solutions and gain approvals for the needed treatments.

Facilitated claims including coding review, patient information, all corresponding medical records, and proper signatures.

Utilized a solid working knowledge in medical billing and coding while resolving discrepancies and a variety of inconsistencies.

Proficiently navigated software including Medisoft and Office Hours to elevate scheduling and appointment management.

Externship 2017

THE EAST CLINIC, Dallas, GA

Built a positive and welcoming environment while interfacing with patients and their families, leading to an 80% retention rate.

Bridged communication across multiple insurance companies and nourished strong working relationships with cross-functions.

Mitigated the depletion of items by overseeing inventory; upheld sanitation standards with regular cleanings of exam rooms.

Systemized patient intake and registration to ensure physicians remain on track and adhere to strict schedules.

Advocated for patients by liaising between them and the medical staff; addressed any comments or concerns promptly.

Additional Experience: Customer Service Associate, Kroger, Marietta, GA (2008 – Present)

EDUCATION & CREDENTIALS

Associate’s Degree, Medical Billing and Coding Program, Gwinnett College (earned in 2020)

Phlebotomist Certificate Program, Cumberland Medical Institute (earned in 2018)

Medical Administrative Assistant Diploma, Chattahoochee Technical College (2017)

MBCS Certification, National Healthcare Association (2020)

CPT Certification, National Healthcare Association (2018)

CMAS Certification, American Medical Technologists (2018)

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