Customer Service Manager

AKIEGIMEH PRISCILLA ESHOFUNE

** ******** ***** ******, ******, Ipaja, Lagos

E-MAIL: *********@*****.***, ******************@*****.***

LinkedIn: Priscilla Akiegimeh

TELEPHONE NUMBER: 081********, 081********

Age : 25 years

PERSONAL STATEMENT

To pursue a career in a reputable establishment that would provide the opportunity to build my skills and passion as to also contribute to the development of the organizations. I have basic knowledge of customer service. I have good computer skills and can communicate clearly and confidently at all levels. I can maintain good relationship between the brand and the customers.

EDUCATION AND QUALIFICATIONS

CERTIFICATE of National Youth Services corps (NYSC) Aug 2019 – Aug 2020

BACHELOR OF SCIENCE IN AGRICULTURE (B.Sc.) in AGRICULTURE

Federal University of Agriculture Abeokuta, Ogun State. 2014- May 2019

Second class upper division

Customer service certificate

Customer Service Foundation August 2020

Building rapport with customers August 2020

Call control strategy August 2020

Serving customers through text and chat. August 2020

Problem solving and troubleshooting August 2020

Creating positive conversation with challenging customers. August 2020

De-escalating Intense situations. August 2020

Handling abusive customers. August 2020

Internal Audit Awareness August 2020

EXPERIENCE AND VOLUNTEERING

NYSC (Place of Primary Assignment)

TEACHER AT ADABESS SCHOOLS Mar 2019 – Aug 2020

Successfully instructed students through lectures, discussions and demonstrations in the classroom

Established and enforced rules for behavior and procedures for maintaining order among the students

Prepared and administered lessons, graded tests and assignment to evaluate and support students' progress in line with national objectives.

ADVOCATE AT FINANCIAL INCLUSION GROUP August 2019- August 2020

Community Development Service group (CDS)

Helping and assisting members of the community to be well informed about financial products and services that meet their needs

Meeting community members to encourage and persuade them through discussions and interaction to utilize sustainable financial services

CORE SKILLS

Skilled in Microsoft package (MS word, PowerPoint and Excel). Customer Service Skills. Excellent interpersonal and soft skills such as patience, adaptability, active listening, empathy and clear communication. Fluent in English Language (written and oral), Yoruba language and American Sign Language.

Referees: To be made available on request.

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