Sales Customer Care
Resume:
CARLY COLLISS
CONTACT
************@*****.***
Naples, FL. 34112
PROFILE
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. SKILLS
PRODUCT & SERVICE SALES
OPERATIONS OVERSIGHT
QUALITY MANAGEMENT
RELATIONSHIP
DEVELOPMENT
ORGANIZATION
MS OFFICE & G-SUITE
SALESFORCE CRM
EXPERIENCE
C.O.O. CROWN CATERING, NAPLES, FL. 2017-PRESENT
• Led operational oversight and budgetary supervision.
• Collaborated with Executive Chef and Business Owner to develop and implement recommendations for service improvement.
• Oversaw operations and coordinated with Executive Chef to increase profits.
• Negotiated and drafted contracts with business partners, clients and vendors.
• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
• Attended bridal industry events to promote services and build relationships with prospective vendors.
• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. SALES TERRITORY MANAGER GLAXOSMITHKLINE, CENTRAL LONDON U.K.
• Prepared and delivered product presentations and answered questions on key products to increase sales.
• Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
• Generated revenue by liaising between doctors and companies to sell products.
• Facilitated upselling by cultivating productive relationships with clients, including staff at doctor offices, dental offices, clinics and surgical centers.
• Supported 22% territory growth by working with sales leaders and using effective targeting of under-tapped regions.
• Developed sales forecasts in collaboration with Regional Sales Manager to estimate future revenue.
EDUCATION
LONDON METROPOLITAN
UNIVERSITY
Bachelor of Arts- Fine Arts
Contact this candidate