*** *. *** ******, ******** City, NC 28016
Supply Chain Manager / Industrial Engineer
Supply Chain and operations manager with a Bachelor of Science in Industrial Engineering. Leader with P&L responsibility, distribution center operations, and organizer of cross functions with excellent communication and computer skills. Especially high attention to detail and focus on customer service.
Supply Chain Management • Continuous Improvement • Lean Manufacturing • Cross Functional Leadership • Logistics • Inventory Control • Industrial Engineering • HR Skills • Distribution / Warehouse Management • Project Management • P&L Management • High Integrity • Process Development and Standardization •
Belk Fulfillment Center -- Jonesville, SC
Demand Planning Manager March 2019 – July 2020
Built daily operational (shipping) plans around hourly demand. Led team of wave planners who managed hourly flow of orders such that the operation was balanced and flowing smoothly.
•Reduced monthly labor costs by 10% by building schedule and holding team accountable to the schedule.
Successfully worked with the team to build daily shipping plans by month to balance workload between Inbound and Outbound
Belk Fulfillment Center -- Jonesville, SC
Shift Manager (Third Shift) September 2017 – March 2019
Led and managed day-to-day shift operation of fulfillment center for large regional department store company. Managed staff of 200+ employees with 5 direct reports in 1 million square foot facility.
•Successfully managed team through peak shipping season (6 - week period is more than 20% of annual sales).
•Improved productivity of team (units per hour) by 10% Vs. previous year's peak season through on-the-floor management and emphasis on SOP's.
EmployBridge (ProLogistix) -- Fort Mill, SC
Senior Staff Performance Manager January 2014 – July 2017
Led and managed warehouse staff for large client who distributes electrical controls and devices throughout North America. The Senior Staff Performance Manager was on-site and was the primary customer contact with 4 direct reports and contingent staff of 330 employees and a sales volume of more than $10 million per year for America’s largest specialty workforce staffing supplier.
•Reduced total facility turnover by 25% per year through incentives and engagement activities.
•Reduced overtime costs for the client by 12% by balancing staff across departments and shifts.
•Improved employee survey score by 8% through increased employee morale.
•Maximized order fill rate to 99% through ongoing adjustments to recruiting and selection processes.
•Reduced workers compensation costs by 10% through employee awareness, safety programs which included safety observations and the formation of internal safety teams.
DMSI -- Charlotte, NC
Senior Operations Manager March 2012 – January 2014
Led and managed day-to-day operations of third party distribution operation for major home goods retail chain. Value added services was a major requirement of the operation that serviced over 70 retail stores. The operation ran 3 shifts with over 400 employees and 400,000 square feet.
•Developed productivity tracking to ensure accountability and reduced labor costs by 6%.
•Successfully implemented conveyor projects for increase in scope and capacity.
•Redesigned and implemented changes to cross dock staging and value - added services areas to improve throughput
EmployBridge (ProLogistix) -- Spartanburg, SC
Staff Performance Manager September 2011 – March 2012
Led and managed warehouse staff for large client who distributes and provides high fashion home furnishings product throughout North America. Managed staff of 100+ employees in all areas of the 330K square foot distribution center. Certified forklift operators to OSHA standards. Trained employees in work procedures and in operating material handling equipment.
•Maximized staffing order fill to 98%
•Achieved 100% compliance in material handling certification
•Minimized worker’s compensation cost by 10% through safety programs
Sunland Logistics Solutions -- Greenville, SC
VP of Operations and Industrial Engineering November 2006 – June 2011
Led and managed operations of multiple facilities at regional 3PL provider. Responsibilities included overseeing inventory control, receiving, shipping and customer service for more than 30 customers utilizing 250 employees and a budget of $10 million at seven 3rd party logistics distribution centers.
•Improved account profitability through deep dive analysis. Resulted in 15% improvement to EBITDA
•Reduced labor costs by 7% through standardization of process and engineered standards
•Implemented process changes, writing and implementing distribution procedures to specifically reduce order-processing time by 10%.
•Improved order picking accuracy by 10% through slotting procedures and training.
•Learned multiple and different WMS’ for individual customers (Navision’s 3Plink for public accounts, Manhattan and SAP for contract customers).
•Improved invoicing accuracy to 100% by adding checks and balances to weekly processes
Scholastic Book Fairs -- Charlotte, NC
Regional Operations Manager October 2003 – November 2005
Guided and directed regional operations team for national book fair company. Responsible for 120 employees in 7 locations and a budget of $8 million in the distribution and delivery of book fairs for $30 million in sales.
•Reduced operating expenses by $250K/year through standardization of processes.
•Reduced inventory expense by 20% by facility consolidation.
Hanesbrands (Formerly Sara Lee Intimate Apparel) -- Kings Mountain, NC
Director of Distribution December 1996 – April 2003
Managed P&L, led and directed distribution team for major intimate apparel division of the giant Sara Lee Corporation. Responsible for 500K square foot distribution and packaging center which ran with 3 shifts and over 500 employees.
•Assisted in the consolidation of facilities which resulted in a reduction of labor cost by $1 million/year. Two local operations were combined to one facility to gain efficiency and improved productivity. Scheduled transfer of product, equipment and personnel to new facility.
•Aided in concept, design and build of 500,000 square foot.
•Improved employee retention by 10% through engagement activities and improved HR skills.
•Led cross functional teams to reduce order processing time by 15%.
•Improved inventory accuracy through development and continuous improvement in the cycle count process.
•Implemented incentive system so employees were paid more per hour plus other incentives for reaching different levels of productivity including tee shirts, jackets, part days off, etc. This improved facility productivity and reduced overall cost per unit.
•Assisted in the design and build of kitchen area to provide hot meals for employees.
Positions held prior to 1996:
Industrial Engineer, Facility Manager, Project Engineer, Distribution Engineer, Dairy Farm Operator
Bachelor of Science, Industrial Engineering – University of Wisconsin – Platteville, WI
Software and Systems
• Microsoft Office (Excel, Word, PowerPoint, Outlook, SharePoint) • Microsoft Office • SmartDraw • CAD • PKMS • Manhattan • SAP • INFOR • Crystal Reports • Microsoft Navision • ERP/MRP Systems • Oracle • AS400 •Dropbox • Google Docs • Microsoft CRM • PeopleNET • Visio • Kronos • Novatime •