RENEE K. DOW

https://www.linkedin.com/in/renee-dow-66a1b99b/

336-***-**** ade72v@r.postjobfree.com Thomasville, NC EXECUTIVE PROGRAM DIRECTOR

Business leader and supply chain strategist with a history of leading organizations and teams, community education process, and retraining teams to eradicate inefficiencies and improved logistics and distribution operations. Lean thinker at core level with proven expertise in business/logistics planning and data-centric decision making. Unique roll-up your sleeves approach to managing and engaging people, streamlining processes, and training operations. Committed to inspiring and managing change through Agile Project Management Methodology for project execution.

Recognized by capitulating performance in every role. Directed Long Term Acute Care Case Management and Executive Leadership team to educate the community on patient rights and responsibilities. Exceeding Joint Commission Accreditation Standards and Serving on Health Care Facilities Ethics Committee. I can analyze situations quickly, think creatively and make optimal decisions business decisions.

• Operations Strategy & Leadership

• Inventory & Logistics Planning

• Budgeting & Forecasting

• Supply Chain Optimization

• People Management

• Data Driven Decision Making

• Process Redesign; Risk Mitigation, and Data Governance Education

Keiser University Ft. Lauderdale, FL May 2021 Expected Graduated Doctor of Business Administration(DBA)

Business Administration/International Business Concentration Argosy University Atlanta, GA 2015

Master’s in Business Administration(MBA)

High Point University High Point, NC 1999

Bachelors Human Relations(BA)

Highly disciplined and decisive-yet visionary-leader-with the ability to drive excellence and increase productivity in supply chain organizations by establishing structure optimizing efficiency, and inspiring innovation to a Fortune 500 organization.

Optimal Strategist, Business Solution

Oriented, Adaptable to Change, Optimistic,

Goal Oriented, Supply Chain Optimization

CAREER HIGHLIGHTS

COOPERATIVE COMMUNITY MINISTRY Thomasville, NC

Director of Food Pantry Program and Fiscal Manager 2018-Present

Database management of all clients

Achieving leadership in foodservice industry

Creates, modifies or closes individual sale checks for all vendors

Ensures all food/beverage distribution from the pantry, pantry product inventory and offerings meeting government requirements

Excels at internal and external audit requirements, maintaining Charity Navigator Four-Star Rating ensuring sound fiscal management

Organizes, develops and direct financial management of the client

Oversees that creation and maintenance of client data

Works directly with Board of Directors to ensure quality client services are provided and quality metrics are met in compliance with government regulations specific to Medicare/Medicaid/SNAP Benefit requirements

Secures and ensures working relationships with vendors and subcontractors Business Faculty 2015 – 2018

Pioneered and directed business department strategies to advance the company’s evolving vision to provide students with the best education experience. Captured, interpreted and leveraged Business Department course curriculum and rapidly promoted to serve on Advisory Board committee to develop the Business Department curriculum through cutting edge management methodology practices for process improvements and actively engaging community leaders toward future workforce requirements for the upcoming college graduate population. One of my most valuable qualifications is my ability to effectively collaborate with colleagues and lead business initiatives to effective change.

ECPI UNIVERSITY Greensboro, NC

Provides vision, insight and direction for all logistic operations to drive profitability and stability offering solutions to high stakes government and civilian customers worldwide. Directs, manages, coordinates, establishes and maintains mutually beneficial relationships with the communities. Manages food pantry inventory, deliveries, organization, ensuring inventory logistics are followed. Financial management of all clients to determine client need eligibility and necessary community referrals with partnering agencies. Served on the Board of Directors to understand how the agency can better serve the community by working directly with community organizations for all donations and contributions.

Provided onsite instruction to students through hands-on, practical instruction in an engaging, learning environment incorporating innovative teaching methodologies to enhance the learning experience of students and achiever learning outcomes.

Served on the Advisory Board Committee Member to develop Business Curriculum

Taught Project Management Lab courses, Business courses, Medical courses

Managed classroom documentation using Moodle, Canvas, Office365, MySQL, PostgreSQL, Microsoft SQL, MariaDB, Oracle, CSS, JavaScript

Information Technology Project Manager 2018-2018

Drove Innovation and efficiency in a complex IT department by providing strategic and hands on leadership for inbound operations. Identified opportunities and lead solutions to improve the Application Tracking System improving excellence, productivity and supply chain excellence. Built a diverse team-one Developer, three test manager and business analysts, two Business Owners.

Worked directly with the vendor and business leads to manage migration of human resource information system resources migrate from PeopleSoft to SuccessFactors Application Tracking System (ATS) implementation, placing emphasis on system configuration requirements with the vendor.

Organized data validation processes working directly with test managers to facilitate creation of test scripts. Identified system changes for each business unit using Visio diagrams and excel documentation tools to provide the business with business processes of the newly migrated process for both local and global locations.

Worked with change management resources to understand module changes for Recruiting and Onboarding modules in preparation end user training.

Developed key performance indicators that provided monthly project status reports and process workflows for Hiring Managers, HR contacts, Shared Services, Candidate as well as third party vendor translations. Managed project related risks, issues, action items, open logs and milestone tracking for project management deliverables.

Worked with key stakeholders to understand business requirements and from the early discovery phase through the equipment commissioning. This included working directly with an application team of Project Managers, integrator partners and automated specialists.

Enabled sales growth through competent technical communication to build deep understanding of customer needs through research, open-ended questioning, and analysis; Leveraged deep product knowledge to design and delivered unique solutions to each customer;

Maintained a current knowledge base of available solutions for a wide variety of customer equipment applications specific to change management, position management, employee central, human resource management, recruiting and onboarding requisition management delivering an end to end process.

Developed communications between the business owner and the vendor to provide clear direction specific to configuration requirements for optimal system functionality.

Provided Cross Functional Team Leadership by efficiently building and maintaining effective working relationships across a broad spectrum of functional and strategic partners within the organization and among the client customer base.

Meridian Technology Greensboro, NC

Lead Application Tracking System of PeopleSoft migration to SuccessFactors. Efficiently provided team members and vendors with Efficient tools needed to produce business solutions Principle Consultant Program Coordinator - 2013-2015 Principle Consultant Financial Analyst - 2015-2017 Principle Consultant Business Analyst - 2017-2018

Provided Strategic and Functional Leadership for the Senior Market Programs for BCBSNC and for the Financial department of BB&T Bank. Directed supply chain logistics working directly with vendors and directed procurement accounting requirements as the organization focused its strategic initiative to capitalize on new acquisitions and mergers in the Financial Market Industry. Measured and Analyzed performance. Implemented continuous improvements.

Delivered Program data trend analysis through development and delivery of roadmap functionality categorization requirements

Completed change management assessments

Completed internal audits to establish data processes, Acceptance criteria analysis and implementation of program process improvements for enterprise-wide metrics

Researched, updated, and validated data underlying spreadsheet production; strategically filled gaps.

Managed spreadsheets and maintained data currency to ensure accurate data availability for managers and decision-makers.

Developed and implemented standard operating procedures to bridge data gaps and resolve related issues by creating Technical Specifications and Functional Specification Documentation, for traceability matrix for end user readiness for new software implementation

resulting in improvement in audit/governance processes and compliance requirements

Efficiently managed project resources, software/hardware spend management resulting in cost savings to the business

Identified, analyzed and prepared risk mitigation tactics

Created actionable deliverables for the senior program(50+projects)

Defined and measured success metrics and monitored change progress in support of change management at the organizational program level

Developed processes and plans for functional, system, integration, regression, performance/stress, and acceptance testing performed with test manager.

Completed Requirements Management ensuring product requirements were testable

Worked with Development Manager(s) to ensure that developed components are testable

Worked with System Development Contractors, Project Team and end users in establishing test cases and test scenarios in a manner that will ensure that all requirements are thoroughly tested

Assisted in the successful transition from acceptance testing to pilot to meet deliverable goals

Built, updated, and managed the testing sections of the project schedule

Managed and reported testing results or acceptance test

Anticipated, identified, and implemented test processes with vendors and testing manager

Reported System Development Contractor's reporting of testing

Managed project incident reporting and correction process Environment: Big Rock report, Document Direct SAP Business Intelligence, Planview, Ariba, SharePoint, Agile, Clarity, Hyper Care, JIRA, SuccessFactors, iCIMS, Boomi, Remedy NTT DATA Services Greensboro, NC

Rapidly promoted to strategize, oversee and expedite operations and revitalize financial operations and project management

Acute Case Manager 2000-2009

Provided direct case management and discharge planning to patients. Worked directly physicians and clinical staff to provide patient care cycle that included assessing, planning, implementing, monitoring and evaluating actions required to meet the client health and human service needs.

Developed a Community Outreach Program educating the community on NC Advance Directives, Patient Rights and Responsibilities. Developed community partnerships with local business leaders

Community Service

Professional Lions Club Member of Thomasville, NC Chapter - 2019-Present

President of Parent Teacher Association (PTA) - 2017 - Present Corporate Director of Case Management 2009-2013

Recruited and rapidly promoted hospital profit margins through efficient financial management for LTAC DRG-Based medical diagnosis. Collaborated and implemented change management process with corporate executives, hospital administrators and clinical staff

Worked directly with community resource agencies, physicians and clinical staff to provide patient care management through clinical assessment, planning, implementing, monitoring and evaluating actions required to meet the client health and human service needs.

Consistently increased LTAC Hospital EBITDA margins company-wide through efficient care coordination Environment: VMware vSphere 5.x/6.x, Citrix/XenApp XenDesktop 6.x/7.0, Exchange, Skype for Business, Active Directory and Windows Server 2008/2012

Kindred Hospital Greensboro Greensboro, NC

Developed a Community Outreach Program educating the community on NC Advance Directives, Patient Rights and Responsibilities. Developed community partnerships with local business leaders, successful Joint Commission Accreditation and Certification (JCAHO) Quality Survey Results Select Medical Corporation Mechanicsburg, PA

Increased EBITA for 110+ Long Term Acute Care Hospital nationwide, directly impact overall financial outcomes for the corporation.

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