RAMACHANDRAN.M Mail id:ade71h@r.postjobfree.com

Phone No: +91-861*******

Objective

To dedicate myself to work in an environment so as to utilize my technical skills and abilities for the growth of the organization, there by achieving greater heights in my engineering career.

Technical Skills:

Software

Windows Server 2003 and 2008,2012 Servers, Vm server, Blade, cluster, Fireeye NX, HX,CMS, GALAXY

Hardware

Configure and Maintenance of HP Prolient DL 360 G

Domain Experience

Windows 2003 and 2008 ADS, DNS and DHCP Servers.

Professional Experience:

Current Company : Skypro Technology -31-Dec-2018 Till now

Client : Wipro pvt ltd

Role : Windows Administrator

Job responsibilities:

5.7 years of Experience in System administrator

Work experience in various ticketing tool, like eHelpline and IMS

Involved in Migration activity on office 365.

Managing MacAfee antivirus 10.5 and 10.6

Managing Users, Groups, OU administration in AD.

Installation and configurication WSUS Patch Management

Managing DELL Tape Drive LTO-6 & LTO-7 Power Vault models.

Managing user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform.

Managing and ensuring availability of Office365 services Skype for Business, Exchange Online, Teams, OneDrive for business and mobile device management. .

Maintaining the server backup by scheduling daily/weekly basis using CA arc.

Maintain SLAs for all backup & restore tasks + troubleshooting the failed backups.

Coordinate closely with the Data Center engineers tape rotation for all backup/restore operations to succeed.

Managed daily activities to include user support and system administration tasks.

Managing user accounts and user licenses through the Zimbra Admin Centre

Monitoring Alert on Windows servers using SCOM,Zabbix console based on alert notification and working on priority bases.

Coordinating and tracing Vendor calls for the faulty parts and getting them replaced at the earliest possible for all the Critical Servers (i.e, SLA impacting servers).

Configure and Trouble shoot DNS and DHCP related issues.

Follow the Checklist(s) and Standard Process.

Sharing, Securing, Accessing Files and Folder.

Administrated and maintained existing Server Infrastructure including Project Implementation,

Resolving the Help Desk Service Ticket, Incidents and solving Customer issues as per the SLA defined.

Following ITIL Procedure like Creating Tickets for Incidents, Service request and Change Management.

Server Build/Rebuild using WDS server.

Prepared documentation on Pre and post servers validation.

Worked on Heat ticketing tool for incident, Problem and Change management.

Analyzed Event viewer, Hardware Logs, System Logs, Software Logs and OS issue.

Carrying out Fault management by continuously resolving problem alerts, identifying recurring problems as well as tracing, diagnosing, correcting and managing all level faults.

Co-coordinating with vendor for hardware related issues.

Professional Experience:

Previous Company : Sysnet Global Technology -1-Sept-2017 to Dec30.

Client : International Business Machines Corporation

Role : Windows Administrator

Job responsibilities:

Work experience in various ticketing tool, like Ims and Service Now.

Following ITIL Procedure like Creating Tickets for Incidents, Service request and Change Management.

Project Implementation, Day-to-day operational support, Periodic OS and application maintenance of all environmental servers.

Administration and maintain Server 2003/2008 Active Directory Services, DNS and DHCP Server.

Managing Users, Groups, OU administration in AD.

Working experience on windows Cluster environment and troubleshooting.

Servers, Dell Power Edge 2950 Series and HP Prolient DL 360 and DL180G6 Series Coordinating with HP/ IBM hardware vendor and follow-up on Hardware Replacement and firmware upgrade.

Working experience on Blade,Citrix server, RMF server monitoring tool IBM RSA(Rational Software Architect) IP,IBM IMM (Integrated Management Module).

Successful management of the infrastructure Implementations and Business User support.

WSUS is used to push the packages to client and servers.

To handle day-to-day IT operations relating to network devices and servers for existing and new projects.

Enabling switch ports for end users to establish connectivity with their project network.

L1 & L2 (Basic Troubleshooting) support to the Client(Server and network).

L1 support for Networking Issue and Co-ordinate with the Networking team.

Installing and configuring and troubleshooting LOTUS Notes 8.5.2, 8.5.3.

Professional Experience:

Previous Company : Onward e Service ltd– 23-Aug-2014 to Aug-2017

Client : First Source Solution limited

Role : Windows Administrator

Job responsibilities:

Administration and Maintain a Windows 2003 Server.

Updating the Servers with Patches and dates at regular intervals.

Backup and Recovery of User Data.

Implementing system policies, user policies and support to users.

Regular monitoring the sever performances using

Hardware troubleshooting.

Installation/Troubleshooting – Windows operating systems (Windows XP, Windows 7).

Installing of software packages.

Upgrading computer systems based on client requirements.

Troubleshooting different Hardware, Application Software and Operating Systems.

Installing and configuration and Troubleshooting of Mail clients (MS Outlook).

Installing, Configuring and Troubleshooting Local / Network Printers.

Resolving the Help Desk Service Ticket, Incidents and solving Customer issues as per the SLA defined.

System support over phone.

Providing Technical support for various kinds of issues in day- to-day activities to the users/customers.

Basic knowledge in installing and configuring ADS, DHCP, in windows 2003 server.

Installing, Configuring and Troubleshooting Local / Network Printers.

Resolving the Help Desk Service Ticket, Incidents and solving Customer issues as per the SLA defined.

System support over phone.

Providing Technical support for various kinds of issues in day- to-day activities to the users/customers.

Basic knowledge in installing and configuring ADS, DHCP, in windows 2003 server.

L1 support for Networking Issue and Co-ordinate with the Networking team.

Installing and configuring and troubleshooting LOTUS Notes 8.5.2, 8.5.3.

Installing Printers to Network and troubleshooting issues.

L1 & L2 (Basic Troubleshooting) support to the Client(Server and network).

Educational Qualifications

COURSE

INSTITUTE

YEAR OF PASSING

PERCENTAGE

DCSE

R.v.sPolytechnicCollege,

Dindigual

2012

61%

ITI

Vo.c ITI

Chinnamanur

2008

72%

SSLC

Govt.hr.sec.school

silamali

2005

53%

Personal Profile

Name : Ramachandran.M

Father Name : Muthu.R

Date of Birth : 09TH May 1988

Gender : Male

Languages Known : English, Tamil

Nationality : Indian

Declaration

I here by declare that the information furnished above is true to the best of my knowledge.

Place: Chennai

Date: (RAMACHANDRAN.M)

Contact this candidate