Employee Relations Manager

Andrew B. Dunlap

*** ***** ******** *****, ******** Pines, NC 28387 910-***-**** **********@*****.***

Profile

Learning & Development Manager

Human Resources … Employee Relations … Health & Safety

Results-driven Learning & Development Manager with more than 15 years of diverse experience and significant achievements in support of as many as 3,000 employees in manufacturing, government, and distribution. Very strong background in the creation, implementation, and presentation of effective learning & development and HR programs. Disciple of Lean Management and continuous improvement. Known and appreciated for ability to inspire and motivate. BS in Life Sciences. Areas of expertise include:

Learning & Development Leadership HR Employee Relations Training

Succession Planning & Development Compliance Retention Sourcing Onboarding

Business Partnering Presentations Counseling & Mentoring Policy Development Cost Containment

Professional Experience

Mountaire Farms, Inc., Lumber Bridge, NC 7/2018 - present

An international poultry processing company ($2.1B in annual sales, ~8,000 employees)

Employee Relations Manager

Provide human resources management and support for 3,000-employee facility. Maintain legal and company compliance. Deliver new supervisor/manager onboarding and training. Provide leave administration, workers compensation and benefit support. Manage and implement employee recognition programs. Also deliver weekly employee roundtable meetings with hourly employees, bi-weekly roundtable meetings with frontline supervisors and production leads. Directly manage 3 HR Assistants and a 5-member retention team.

Reduced turnover from 77% to 60% and absenteeism from 11% to 4%, saving ~$800K per year

Developed & implemented COVID-19 prevention & response protocols & policies, kept positive cases at 25% of industry average (10% vs. 40%)

Grew new employee orientation from 2-5 days with more content on expectations, benefits, and policies

Investigate and resolve an average of 55 employee relations issues per week

Increased Retention Team engagement by many times daily with each new hire within first 0-90 days

Implemented monthly policy review with managers, superintendents, supervisors and team leaders

Public Works Commission, City of Fayetteville, Fayetteville, NC 1/2012 – 2/2018

Electric, water, and sewer utility, serving Greater Fayetteville, NC (625 employees, $370M annual revenue)

Manager of Organizational Development & Training

Managed learning & development for utility company and 5 satellite locations. Provided career, business, and personal coaching, counseling, and mentoring. Maintained required training for safety, professional licensure, and legal compliance (ADA, FMLA, EEOC). Annual learning throughput averaged 4,200 attendees. Managed $375K budget. Supervised learning & development coordinator and a safety specialist.

Established PWC University, an umbrella department for all training & development

Managed onboarding of 240 hires and a succession development & planning program with 84 candidates

Created internal successor pool utilized for 65% of promotions (38 of 58)

Developed internal team of subject matter experts utilized in 40% of learning delivered

Directed company record 5.6 million safe hours, 35% decrease in safety costs ($185k to $120k annually)

Managed new uniform vendor project, grew usage by 22%, annual per employee savings of $84K (18%)

Managed internship program (15 interns/summer) and apprenticeship program (16 participants/year)

Established individual coaching & counseling program, serving 27 employees

Member of city-wide training & development team

Established continuous improvement library and business book club

Sourced new vendor for safety incentive program, increased participation by 24%

Promoted to position incorporating Safety & Health into Learning & Development

Andrew B. Dunlap Page 2

Purolator Filters North America, Fayetteville, NC 1/2008 – 1/2012

An international manufacturer of automotive filters (~ 1,000 employees, $810M annual sales)

Training & Development Manager

Created and/or presented a wide range of learning programs in addition to succession development, HR support for warehouse & logistics division, and managing employee relations issues, discipline and investigations. Co-directed continuous improvement activities. Annual learning throughput averaged 510 attendees. Managed annual budget of $185K.

Established Purolator University covering all training and development

Authored Frontline Leadership program utilized internationally by parent company

Cultivated subject matter experts used in 20% of courses

Grew succession development & planning program from 12 to 41 candidates

Delivered quarterly Leadership Forum for 115 highest ranked employees

Introduced Toyota Production System of continuous improvement to 220 directors, managers, supervisors, and team leaders; program and projects resulted in $285K savings per year

Delivered quarterly Leadership Forum for 115 highest ranked employees—led to $275K in annual savings

Managed onboarding of 375 new hires annually

Managed cross-functional Request for Quote project, reducing time required by 45%

IH Caffey Distributing, Concord/Charlotte, NC 3/2005 – 12/2007

An area distributor with 350 employees and ~ $78M in annual sales

Manager of Training & Development / Human Resources

Managed learning and development program for both Greensboro and Charlotte locations. Annual learning throughput averaged 780 attendees. Directed human resources and employee relations activities for Charlotte location. Delivered learning for sales & management teams. Also coordinated talent management, staffing & recruiting, and maintained compliance to FMLA, EEOC, ADA, OSHA. Supervised one HR / Payroll assistant.

Revived previously dormant Caffey University in-house learning & development program

Grew learning participation by 225% (110 to 248)

Delivered Miller TOP GUN sales program to 134 employees

Managed onboarding of 145 new hires

Mentored 24 employees in succession development program

Designed program of required learning by position

Updated delivery driver training program, incorporated elements of sales training

Delivered soft skills training to managers and supervisors

Promoted to HR Manager of Charlotte location, incorporated with learning & development responsibilities

Education, Training & Certifications

BS, Life Sciences, NC State University, Raleigh, NC

Proficient in MS Office Suite, Kronos, Oracle Fusion, LMS

Blanchard Situational Leadership Training I & II

RightPath Resources Trainer & Administrator

Fellow in Dedman Business Leadership

National Safety Council Certified Instructor, First Aid, CPR, & AED

National Safety Council Certified Instructor, Defensive Driving

Institute for Transportation Research & Education Instructor, Traffic Control

Toyota Production System Lean Manufacturing & Continuous Improvement

Dale Carnegie Training Course (graduate & former instructor)

Dale Carnegie High Impact Presentations Course

Dale Carnegie Sales Advantage Course

Zenger-Miller Leadership Training

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