ZINEB ABOUNAFAA

DOHA, QATAR

+974-********

NOC AVAILABLE

VALID QATARI DRIVER’S LICENSE

ade6ss@r.postjobfree.com

Objective: To secure a position as a valued team member where I can leverage my achievements, skills, energy, and talent.

EDUCATION:

2009-2010: European Bachelor of Arts in Marketing

Higher School of Management and Tourism (ESMT), Casablanca, Morocco 2005-2007: Second Year of Management and Business

Administration First Year of Management and

Commerce

Superior School of Business and Commerce (ESCA), Casablanca, Morocco Trainings and certificates:

Healthcare Management Training- QATAR DEVELOPMENT BANK- Doha, Qatar 2018 Strategyzer Business Model canvas workshop- QATAR DEVELOPMENT BANK- Doha, Qatar 2018

QFC training and workshop

SKILLS:

Languages

Spoken and written English, Arabic, French. (Fluently – Native) Computer Skills:

Microsoft Word, Excel and Power Point Software for market research and data mining: SPSS, Sphinx, SAGE FRP 1000, TALLY

Management:

Strategic and Operational Marketing

Negotiated strategic and commercial

Market Research

Communication events

Human Resource Management

Training and management team

Customer relationship management

Very fast learner

Detail Oriented

Great Organization Skills

Work very well under pressure and fast pace work environments Confer with customers by telephone or in person to provide information about products or services, take or enter orders and obtain details of complaints Arabic Translator (volunteer)

Helping families with language difficulties

Teach English as a second language

WORK EXPERIENCE:

Energy Venture Holding company-Qatar Financial Center Firm Business Development / Executive

Secretary / PA to MD

August 2018-till date

Following up new business opportunities and setting up meetings, internally and externally. Planning and preparing presentations

Communicating new product developments to prospective clients Overseeing the development of marketing literature Writing reports

Providing management with feedback

Provide administrative and clerical support to departments or individuals. Schedule meetings and arrange conference rooms.

Alert manager about cancelations or new meetings.

Manage travel and schedule for MD.

Handle information requests.

Prepare correspondence and stuff mail into envelopes. Arrange for outgoing mail and packages to be picked up. Prepare and coordinate oral and written communications, in both languages Arabis and English. Greet and receive visitor,

ADRIATICA TRAVEL AGENCY

DOHA-QATAR

Travel /e-commerce sales specialist, From January 2018 till August 2018, Manage e-commerce customer service support through effective and timely use of email, Live Chat, Phone, walk-in customer support, and social media. Support on-going customer service support, and through relaying prospect information to sales team.

Assist in the creation of orders for direct consumers. Perform daily internet order management and fraud check duties. Demonstrate the ability to communicate with business owners and customers and excel at offering outstanding service to customers.

Monitor, test, and troubleshoot e-commerce systems. Manage monthly metrics reporting, including e-commerce revenue reports, company statistics.

Work in a team-oriented atmosphere while independently managing own priority workflow and responsibilities

Coordinate marketing and media efforts, fulfillment, and documentation. TAREC “TARFAYA ENERGY COMPANY " NAREVA Holding SNI Casablanca-MOROCCO,

Executive office Multipurpose HR/SALES/INSURANCE MANAGER From August 2013 to 31 DECEMBER 2017

Follow-up of the Directors' schedule

Meeting Management and Travel

Management of internal and external interlocutors

Management Records of Directors

Keeping directors' diaries

Reception, filtering, transmission of telephone calls and answers to simple questions asked by external and internal interlocutors.

Preparation, follow-up of files and writing of the current mail Registration, sorting, breakdown, filing of director's files Realization of various missions for the administrative and financial management Human Resources Management and Recruitment

Participate in setting up accounting and management control Participate in the drafting of internal control procedures. Manage the staff, lead the team (guide, dialogue, negotiate, recognize) Ensure the quality of the work produced

Schedule tasks

Manage schedules, holidays, absences

Ensure links between suppliers and customers; to coordinate, Participation and accompaniment in the development of TAREC's board Assistantship and administration / financial

Staff management (Time sheet and Expense report ...) Meet the different needs of administrative and financial departments. Intermediary between the TARFAYA Office and Casablanca Ensure the order process (Launch, encryption, preparation of purchase orders). Establish and maintain supplier contracts.

Support the financial service

Payment of Salaries, track Transit and Bank operations. Purchasing Management & Import Operation.

Organization and preparation of schedules (training, meetings ...). YENA Consulting Group,

Casablanca MOROCCO

Sales assistant

From April 2012 to July 2013:

Direct customers or prospects

Manage and track records prospects

Preparation of appointments and planning management attached or commercial customer Realization of billing customers

Management and follow-tariff

Dealing with customer refunds

Give advice on product selection

Keeping up to date with special promotions

CMI International Group LLC,

Cambridge MA USA

Internship

From November 2011 to March 2012:

Develop marketing Strategies, advertising and reaching out to new clients and markets all around the world.

Responsible for internship program

Attend meetings, seminars and workshops conducted by the firm PRESTO TRAVEL AGENCY

Casablanca MOROCCO

Customer Relationship Manager

From March 2010 to September 2011

Develop and execute online acquisition generation marketing activities (Search Engine Marketing, Online Advertising, email campaigns, newsletters, and sweepstakes) to acquire interested consumers.

Monitor data feeds from marketing campaigns.

Receive and review standard report and generate custom reports. Participate in core team meetings of various departments TECHNOPTIC LLD

Business Advisor and Communication

Casablanca MOROCCO

October 2009 to February 2010

Develop and maintain a portfolio of major clients, Perform competitive intelligence,

Manage the launch of new products,

Prospecting and recruiting new clients.

Respond to customer issues,

Build a relationship of trust with customers,

Analyze customer needs,

Propose solutions to meet their needs

Promote the different products and services

Multilens LLD

Casablanca MOROCCO

Sales Specialist, Commercial department

From November 2008 to June 2009

Define and implement the sales and marketing strategy, Highlight current products,

Contribute to the selection of new products,

Develop charters tariff and monitoring,

Make promotions and to monitor,

Manage the network of distributors, resellers and end customers, Train distributors and Final customers.

State Representative Chris Walsh,

Boston MA USA

Internship

From May 2008 to August 2008

Researching and writing about bills

Calling Committees and attending meetings

Organizing the mail and scheduling appointments

ONP,

Casablanca, Morocco,

Internship in Accounting Department,

From July 2007 to August 2007

Management and processing of invoices,

Adjustment of assets,

Prepare the balance sheets.

EMSI,

Casablanca, Morocco,

Administrative assistant

From July 2006 to August 2006

Market research on the implementation of the school on any city, Develop several questionnaires and analysis of results, Presentation of results in a report to the school. HOBBIES & INTERESTS:

Hobbies: Travel, theater, movies and fishing. Sports: Swimming, basketball and trekking.

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