Operation supervisor at Ultra Maritime Services

Ali Haydar

Phone: + (961-**-******

E-mail: ***.********@***.***

Address: Beirut, Lebanon

Nationality: Lebanese

Objective

My main goal is to get a job where I can use, develop my working skills and qualifications, because having a good work experience is the key behind every success, and becoming able to face every difficulty, scenario, in the work field.

Education

2013 - 2015 Lebanese American University (LAU) Beirut, Lebanon

Master of Business Administration / MBA

GPA: 3.68 over 4.0

2009 – 2012 Lebanese American University (LAU)

Bachelor Of Science In Business Beirut, Lebanon

Emphasis: Banking & Finance

GPA: 3.15 over 4.0

High-School Saint Georges High school

Distinction (very good) Beirut, Lebanon

Relevant Coursework

Financial Management/Financial Markets and Institutions/ Accounting Management / Financial Modeling.

Work Experience

June 2016 – November 2019

Operations Supervisor & Customer Service agent at Ultra Maritime Services (UMS)

Duties:

-Receive delivery orders from customers & provide them with releasing forms for containers.

-Sending shipping orders to the mother company before the arrival of the vessels, managing with Maersk Copenhagen the time frame for vessel arrival and current port situation.

-Registering vessel’s paper works at port management and attending port authorities daily meetings.

-Finishing Maersk Line paper works with port officials, following up their cases and solving it.

-Operating Maersk Line vessels with an organized plan after being approved from vessel’s Chief and supervising the work.

-Following and working on Maersk Line formalities with customs & immigrations and finishing it at the least time possible.

-Making sure that operations go based on plan.

-Following up with Port control and Beirut Pilot regarding the arrival of the vessel and port situation.

-Attending container destruction processes with formal authorities.

-Attending custom’s meeting regarding work as a Maersk Line & Sealand representative.

-Following up daily early morning with container’s yard and sending Maersk Line & Sealand (A Maersk Company) Office a daily updated list with all sealed and unsealed/empty containers at yard.

-Finishing Maersk Line & Sealand paper works with Beirut Container Terminal Consortium BCTC.

-Registering, following up and finishing Maersk Line and Sealand Trans-shipment formalities at Port Beirut with Manifest department and paying the amounts due at the bank.

-Responsible for fixing damaged containers unit located at port Beirut and finishing formalities to re-ship these units to Mersin (Turkey) or any requested destination.

-Receiving insurance money from customers on Saturday to release their units noting that Maersk Line office used to close on Saturdays. Money handled early Monday morning to Maersk Line office to finish customer’s due amount.

-Checking the printed sea manifest before vessel’s arrival to make sure that total number of containers, weights and port of arrival are the same as in the recapitulation done by Maersk Line and Sealand office. In case of any mistake, I contact Maersk Line or Sealand office to correct it before vessel arrival.

February 2014 – August 2014

Sales Executive Agent at Safmarine, Lebanon.

Duties:

-Provide customers with price quotations.

-Follow up with customers to make sure that they are satisfied with the price that was offered and make sure that they book.

-Update prices, which is done on daily, weekly and sometimes monthly basis (depending on the destination) and resend the prices to customers.

-Follow up with the market in order to maintain our market share.

-Reaching sales target every month.

June 2013 – November 2013

Front Desk Customer Service Agent at Maersk Line, Lebanon.

Duties:

-Provide customers with shipment’s information.

-Updating customer’s demurrage and issuing bills of due amounts to be paid to update their demurrage.

-Issue Bills of ladings (Original Copies) for customers.

-Issue Correction letters for customers who have issues with their bill of lading.

-Receiving Bill of Ladings from origin and requested papers from customers to provide them with release forms and finish his formality at the least time possible.

-Contacting Maersk Line Operations office to insure the berth of the vessel so that we can start giving release forms.

-Ensure bookings, availability of needed information for the shipment, and if not, contact customers.

-Send customers all the papers that they ask for, in an organized way and directly. Gaining knowledge and experiences across the import and export department.

-After closing the desk operation’s everyday, I organize the bill of ladings based on the company (Maersk Line, Safmarine & Sealand) and I make sure all are filed in the correct way with the right stamps.

June 2012 – September 2012

Customer Service Agent at Safmarine, Lebanon.

Duties:

-Provide customers with shipment information and prospect arrival date of the vessel

-Ensure bookings, availability of needed information for the shipment, and if not, contact customers.

-Send customers all the papers that they ask for, in an organized way and directly.

-Once the deadline for submitting shipping forms is done, I enter all the information that I have in the manifest system and check that all the data available in the forms that we have (especially regarding types of goods, weights and number of units). I make sure they are the same as the ones in the manifest so that we don’t get any problem with the printed manifest regarding total number of units and total weight which would lead to a penalty imposed by customs.

-After finishing the manifest, I file all the formalities based on the vessel number just in case of any future problem with export manifest, we can return to these formalities and check the problem.

Technical Skills

Microsoft Office: I enjoy developing my computer skills especially when I worked at Maersk Line & Safmarine, we used to have many training sessions to learn on how to use new systems within a short period of time. Competent with all Microsoft Office programs and excellent experience with HTML.

Interests and Activities

I like to read, play sports, travel and meet new people.

I support teamwork. In college, I have worked with different teams from different backgrounds. I used to be the leader of the groups and the representative of our projects in which I learnt how to perform in front of an audience and be capable of sharing the ideas/thoughts in an approachable way (creating an engaging audience based on the way I perform). As a customer service agent, teamwork played a huge role in my job position.

I like to finish my job early and on time is a main goal for me where leaving my tasks to be done later is considered by me a liability for me and waste of the company’s time.

I am a person that is goal oriented, has strong analytical skills, computer literate & excellent communication skills due to my latest job position that provided me with a strong PR.

Languages

English (fluent), French (fair), Arabic (Native Language).

References

Available upon request.

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