Social Media Sales

HARSIMRAN SINGH

Address: # ****/*, ****** **, ****** – 160071

Contact: +91-950******* E-mail: ***************@*****.***

BUSINESS OPERATIONS, SALES, MARKETING, COUNSELLING & ADMINISTRATION PROFESSIONAL

Offering around 9 years of experience in the domain of Sales & Marketing/ Counselling / Business Development

PROFILE & STRENGTH

Resolute and business savvy professional with career success in driving experience in Marketing, Business Development, Operation, Product Counselling (Education: Canada), Sales & Product Development along with the ability to operate a computerized business management system.

Worked with INSCOL Healthcare Limited, Chandigarh, India as Assistant Manager (Counselling, Social Media; (Lead generation and conversion) Sales & marketing as well as visa documentation process proven skills.

Maintaining coordination with our international offices and other offices for Sales, marketing through Skype sessions for Information on program & other queries etc.

Resourceful and competent to create win-win relationship with Customers through excellent coordination/ negotiation skills for repeat/ referral business.

Employ analysis and creativity to form productive systems and strategic business partnerships. Dedicated individual with a reputation for consistently going beyond what is required and using personal high standards to achieve results.

Core Competencies:

Student counselling for all countries and visa documentation Sales & Marketing Business Development Product Development Brand Management New Product Development Operations Management Team Management Client Relationship Management Leadership/ Interpersonal skills

PROFESSIONAL EXPERIENCE

MSM (M Square Media Private Limited) – Representing ETON College, Vancouver (Canada) - October 2019 – Till Date

(MSM is a study group with around 40 Universities and Colleges. I’m recruited as Manager – North India representing ETON College, Vancouver. My job responsibilities include reaching out to agents in Punjab, Delhi, Haryana, Rajasthan, Himachal Pradesh, fixing up Skype Sessions, organizing Seminars, meetings, participating in Edu Fairs, promote the product and pull out applications)

INSCOL Healthcare Private Limited, Chandigarh, India July 2012 – August 2019

(INSCOL Healthcare Limited is a comprehensive enterprise that offers a wide range of study programs for nursing, non-nursing programs and programs on healthcare, in enhancing their knowledge, skills and professional conduct; it is a multi-national Company, having their set-up in Canada & Philippines)

Growth-path:

Assistant Manager (Marketing): Student Counsellor and visa documentation process: July 2012- April 2016

Key responsibilities:

Spearheading as Assistant Manager in Operations (Counselor and student visa); responsible to motivate and advise team in branches all over India to understand customer’s need and reach each customer via email, call or other social network and deliver their best.

As Student Visa Officer, providing counseling to the students & parents regarding required documents all over world branches like Philippines, Nigeria Ghana through skype sessions.

Preparing strategies and marketing policies to get maximum enrollments, examining ways of improving existing products and services, and increasing profitability.

Preparing presentations on company’s profile and services for use by management. Studying competitor’s product and services and updating ours accordingly.

Identifying quarterly, yearly targets for marketing and developing strategies to communicate with them.

Retaining existing customers to generate future customers by promoting schemes, referrals and rewards also looking into their payments records.

Assisting to design marketing material including brochures and factsheets and other marketing material. Keeping client’s database and relevant details and maintained up to date.

Responsible for making changes as per the latest market trends in marketing policies via visits, seminar, events, ads, running campaigns. Analyzing potential area for business growth by summarizing data and trends and promoting products and services through different modes of communication via print, digital and social media.

Maintaining and developing relationship with the clients & vendors; dealt with direct clients to develop business and market within a specified time.

Leading efforts across conceptualizing, planning and implementing processes to decentralize distribution across the region to drive business volume growth.

Playing a pivotal role in managing sales & business development operations, studying the elements in sales promotion plan while considering consumer preference to drive business volumes.

Imparting product training to other branches counselors and business associates. Effectively managing own and team’s caseloads under time pressures and within resource constraints. Maintaining activity reports of branches all over India for meetings.

Imparting training to new hires, giving them the necessary guidance to successfully integrate into the team. Interfacing with prospective business partners on franchisee enquires. Arranging the effective distribution of marketing materials. Provide training and manage the Philippine office.

Resolving any issues related to the product or service, by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. Preparing product or service reports by collecting and analyzing customer information.

Involved into new projects where non-nursing or healthcare programs counseling sessions are included to generate revenue & more business.

Trained new employees with regard to the CRM, process management, sales techniques over skype and in the office.

Also joined a new branch in Dubai as a Customer Support Representative for around four months from April 2019 to August 2019. Trained new employees, managed the day to day operations of the office like bill payments, administration of the whole office, coordination with the head office with regard to any concerns, requirements and suggestions, maintaining the reports of the productivity of all the employees and sharing it timely with the higher management.

Professional Highlights:

Recognized with letter of appreciation thrice at INSCOL Healthcare Limited, Chandigarh for demonstrating outstanding performance for student lead creation & counseling.

IBM Chandigarh Aug 2011 – April 2012

Executive (Tech Support – Greenlight {U.S. Process}

EDUCATIONAL & PROFESSIONAL CREDENTIALS

Bachelor of Arts (Hons.), 2011

D.A.V. College, Chandigarh, India

10+2 Class, 2007

46 Model School, Chandigarh, India

Other Course:

Web Designing, 2007

Chandigarh, India

Computer Proficiency:

MS-Office (Word, Excel) & Internet

Languages Known: English, Hindi & Punjabi

Nationality: Indian

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