Social Media Customer Service
Resume:
NARAYAN KC
Email: **.*********@*****.***
Objective
A diligent person with multiple skills and capabilities in Security field searching for a suitable and challenging workplace, where my past work experiences and talents can be applied to the fullest. With a very strong drive towards success and excellence; organization and customer focused approach, would like to apply my customer service and administrative skills in the profession I belong.
Personal Information
Name: Narayan KC
Gender: Male
Marital Status: Married
Date of Birth: 01 November 1986
Citizenship: Nepali
Passport No: 06831711
Visa Status: Visit Visa
Education Qualification and Training
Bachelor Degree (B.Ed.) from Tribhuvan University of Nepal in 2009 Basic and Advance computer Training
Basic First Aid, General Medic and Fire Fighting Training Customer Service Training
Self Defense and Security Training in National Security Institute Work Experience
Security Guard in Securiguard Middle East Abudhabi (Feb 2014 to Jan 2020) Access control and conduct Patrol.
Check employers ID and Pass, as per Office instruction. Check staff vehicles and delivery vehicles and keep record in logbook. Response for fire alarm and other emergency situations. Guide customers and visitors to right place.
Provide customer service.
Camp Coordinator in SAA Technical, Abudhabi (Sep 2011 to Oct 2013) Make duty routine, duty shift, day off and overtime list. Distribute uniform, PPE and keep record.
Arrange annual leave schedule for staffs.
Coordination with management for all kinds of activities. Security Guard in Surakshya Security Service (P.) LTD, Nepal (May 2009 to July 2013) Patrolling areas, check status of doors, windows and gates. Check cleaning and housekeeping of the site.
Check staff ID, workers, delivery and currier services. Help customers and guide visitors.
Customer service in Bhatbhotani Supermarket, KTM; Nepal (March 2006 to Feb 2009) Great customers warmly and ascertain problems or reason for calling. Resolve customer complaints via phone, email or social media. Record information and data in system.
Inform customer of deals, promotions and rules & regulations. Provide first aid service and wheel chair.
Assist with placement of orders, refunds and exchange. Strengths
Hard working Logical decision maker
Accuracy and Efficiency Fast learner
Handling high work pressure Flexibility
Individual as well as a team worker Detail Researcher Positive minded Strong Work Ethic
Never giving up attitude Passionate on learning new things Multi-tasking Convincing ability
Languages
Fluent in English, Nepali, Urdu, Hindi and Arabic languages. References
Declaration: I confirm that the above details are correct to the best of my knowledge.
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