Service Customer
Resume:
GUGULETHU NONTUTHUKO MATHONSI
FINANCE AND BANKING PROFESSIONAL
PERSONAL INFORMATION
Full names : Gugulethu Nontuthuko Mathonsi
Contacts Number/s : +277********
E-mail Address : ************@*****.***
Nationality : African / Married / Female
Drivers Licence : B-Code 8
Profile
I am highly motivated, capable, intelligent and resourceful person who strives at all times to fulfil the needs of the organisation. My primary drive to achieve success in all that I tackles and I will continue trying until that success is achieved. I have a positive mind-set and an able to comfortably adapt to any environment.
I am proficient in all standard desktop programmes and operating systems and am able to learn new systems quickly. I am able to communicate effectively and my productivity does not deteriorate under level-headed in stressful situations as well as calm the people around me.
I have fulfilled numerous tasks that required high levels of skills and trustworthiness, client service and appreciation, attention to detail, honesty, impartiality and understanding of complex systems, at which I excelled.
SKILLS AND ABILITIES
Good communication and numeracy skills
Computer literate with a strong proficiency towards learning of new systems, particularly banking systems.
Reliable and professional personality.
Strong administrative and organisational skills.
Problem-solving focused mind.
Strong understanding of banking practice codes.
Good time management skills
Quick study, highly motivated and hard worker.
EDUCATION
TERTIARY National Diploma: Financial Accounting NQF L6 (current studying)
Subjects: Business Literacy, Bookkeeping to Trial Balance, Payroll and Monthly SARS Returns, Financial Statements, Cost and Management Accounting.
Certificate in Management Principles
Subjects: Business Calculations, Business Communications, Entrepreneurial Skills, Financial Management, Human Resource Management, Marketing, Personal Computing, Public Relations.
Certificate in Basics of Business
Subjects: The South African Economy, Business Enterprise Environment, Financial, Legal, & Risks Issues
SCHOOLING Matric (2006) Eshowe High School
Accounting, English, IsiZulu, Business Economics,
Technical Drawing, Biology.
COMPUTER EXPERIENCE Internet & Emails
Time and Attendance system
Microsoft office (Word, Excel, PowerPoint, Outlook)
SPORTS AND HOBBIES Movies
Cooking
LANGUAGES English
IsiZulu
IsiXhosa
CAREER SUMMARY
FNB EBanker
Hayfields
Sep 2019- Jan 2020
FNB Branch Consultant
Hayfields
Apr 2017- Aug 2019
FNB Branch Consultant
Ulundi
Oct 2014- Mar 2017
FNB Multi-skilled Consultant
Nongoma Branch
Nov 2013- Sept 2014
FNB Teller
Nongoma Branch
Feb 2012-Oct 2013
FNB Migration Official / Treasury Custodian
February 2020 to Current
Responsibilities
Connecting with our customers by living up to our brand promise of “how can we help you?” at all the times.
Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible.
Use opportunities identified to increase market share.
Ensure activities support cost containment and reduction.
Minimize the risk concerned with cash management and to effectively manage, plan and organize the availability of cash on continuous basis to the branch and also manage the limits of the branch.
Utilising SBV trips effectively within the budget, ensuring the dual control guidelines are applied when dispatching and receiving cash from and giving SBV.
Ensuring that notes and coins are cleared ordered and approved before the cut off times.
Ensuring the treasury is balanced at the end of business day.
System used
ATM /ADTS
Online Banking
FNB Banking App
FNB EBanker
September 2019- January 2020
Responsibilities
Optimize every customer interaction to migrate or convert to e-channels and or encourage use of digital and self-service channels.
Able to help customers download the bank’s banking App.
Takes accountability for own performance, personal and career development.
Contribute to the overall effectiveness and success of the team.
Maintain an ability to adapt to ever changing business and customer needs.
System used
ATM/ ADTS
Online banking
Banking APP
Reason for leaving Career growth
FNB BRANCH CONSULTANT NON – FAIS
October 2014- August 2019
Responsibilities
Achieving the net profit growth for the business
Manage average rand value of differences to minimise losses to the business
Manage the migration of accounts from transactional to self service.
Compliance with the procedures and processes contained in the Golden Rules.
Manage the efficiencies for the tellers through number of differences, average number of transactions.
Educate customers on correct eChannel to maximise channel optimisation.
Connecting with our customers by living up to our brand promise of ‘’how can we help you?’’
Adhere to the TCF (Treating customer fairly) principles in all that you do.
Resolve all customer queries efficiently, and within agreed timeline.
Systems used
Hogan
Karabo
Face to face
Firefox
FNB Multi-Skilled Consultant
November 2013- September 2014
Responsibilities
Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
Conduct themselves in ethical manner at all times.
Identify and sell /cross sell products aligned to customer needs.
Maximize channel optimisation opportunities identified aligned to customer needs.
Ensure activities support cost containment and reduction.
Take ownership of solving our customers problems or queries as efficiently and quickly as possible
Ensure all self-service devices are fully functional 24/7
Forecasting, managing and monitoring cash holdings in self-service devices.
Systems used
NCR ATM
Diebold ADT/ ATM
Hogan
Reason for leaving Career growth
Bank Teller
February 2012- October 2013
Responsibilities
Management of costs ( Tellers differences)
Lead generation specific to inbound tour operators in need of a dedicated encashment service for their clients.
Make the customer aware of security information that will assist them in keeping their money.
Engage the customers in professional way specified in the service standards.
Cashing of Foreign notes
Daily balancing of all cash holdings.
Systems used
Karabo
Hogan
Firefox
Reason for leaving Career growth
REFERENCE
BRANCH CONSULTANT
FNB Hayfields April 2017 – Current
Mrs S Peter 083-***-****/ 087-***-****
Branch Consultant
FNB Ulundi October 2014- March 2017
Mr BI Zwane 082-***-****/ 087-***-****
TELLER
FNB Nongoma February 2012- September 2014
Mr AS Buthelezi 082-***-****/ 087-***-****
Contact this candidate