Office Service

Josh Ballard

Email: ***************@*******.*** Phone: 513-***-****

TECHNICAL EXPERIENCE

Help Desk Agent Co-op Worker Apr. 2019–Dec. 2019

Cincinnati State, Cincinnati, OH

Imaged devices with Symantec Ghost through Altiris

Reset users’ passwords upon request and verification through Active Directory

Resolved low-level hardware issues, such as faulty graphics cards and unseated RAM

Solved domain-related issues, such as the inability to log in under a specific username

Assisted users with Microsoft Office-related questions, such as those pertaining to Outlook

Documented solutions in ticket management system (Service Desk)

Escalated issues to networking and programming departments as needed

Wrote PowerShell and VB.NET programs to streamline operations

Created and proofread documentation

Tested projects in development

Mapped employees’ computers to printers and network drives via Remote Assistance

Troubleshooted assorted issues through Remote Desktop

Assisted users in migrating from Exchange Server to the Office 365 email system

Configured temporary/permanent replacements for damaged/obsolete printers and PCs and swapped them so the original units could be repaired/upgraded, when possible

Scheduled equipment rentals

Cleaned equipment

TECHNOLOGY-RELATED EDUCATION

Computer Programming and Database Management, A.A.S. Dec. 2019

Cincinnati State, Cincinnati, OH

GPA: 3.7/4.0

TEACHING EXPERIENCE Aug. 2014–Aug. 2017 and Jan. 2020–Apr. 2020

Adjunct Professor

University of Cincinnati, Cincinnati, OH

Developed teaching materials such as rubrics, sample assignments, and stylistic references

Used technologies such as Kaltura to supplement online instruction

Worked with academic advisors to resolve behavioral issues regarding students

Instructed colleagues on using online tools such as Blackboard and Kaltura

Taught grammar, pronunciation, and stylistic conventions

ELS Substitute Instructor/ELS Instructor Sept. 2014–Mar.2020

English Language Services, Cincinnati, OH

Proctored tests

Taught grammar and pronunciation

Created teaching materials

Graded assessments

ESL-RELATED EDUCATION

Literacy and Second Language Studies, M.Ed. Aug. 2014

University of Cincinnati, Cincinnati, OH

GPA: 3.9/4.0

Spanish, B.A. June 2011

University of Cincinnati, Cincinnati, OH

GPA: 3.9/4.0

SPECIAL SKILLS

Conversational in Spanish

Basic soldering skills

Excellent proofreading skills

Intermediate web-development skills

Contact this candidate