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Mental Health Manager

Germantown, MD
August 08, 2020

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Amos L. Zanwonjah

*** ***** ******, *********, ** 21224

Telephone Number: 240-***-****

Email Id:

Career Objective:

To obtain an admissions Director/Coordinator position that commensurate my qualification and experience in order to provide an opportunity to serve our patients, my professional colleagues and others with diligence, integrity, and enthusiasm as healthcare personnel.

Summary of Skills:

An Award-winner for 19 Years of Dedicated Services with Liberia Maritime Authority

Grateful Appreciation from Adventist HealthCare, Shady Grove Medical Center for 10 Years of Dedicated Service

Four times Compassionate Award-Winner in 2013, 2014, 2015 and 2016, Adventist HealthCare, Shady Grove Medical Center, Rockville, Maryland

Superior organizational skills that help oversee functioning of all aspects as required

Highly flexible and adaptable towards fast paced environment and dynamic situations

Professional Experience

2018 – 2020

Admissions Coordinator

Adventist Behavioral Health, Shady Grove Medical Center, Seneca Unit, 14901 Broschart Road, Rockville, MD 20850

Duties and Functions:

Write and enforce admissions guidelines

Responsible for managing the intake of individuals for inpatient care.

Coordinate the collection of patients’ medical information

Conduct data entry to update patients’ electronic health records

Help process all of patients’ documentation

Write and enforce admissions guidelines

Obtain patient information before admission

Perform other tasks as required

2017 - 2018

Bed Board Control Coordinator

Adventist Behavioral Health, 14901 Broschart Road, Rockville, MD 20850

Duties and Functions:

Bed coordinator tracked, performed and enforced all activities which involve the placement and movement of patients and helped to monitor efficient transfers and discharges. This included following up on ER patients admitted to the hospital and patients which have been discharged by the doctor. The Coordinator helped to expedite floor discharges and facilitates admissions from ER or direct admissions. This position worked collaboratively and closely with the House Supervisor, Nursing Managers and Needs Assessment. Discretion and effective decision making are required within the scope of the position's responsibilities. Bed Board staff was working closely with the Emergency Room, Nursing, Case Management and Environmental Services regarding utilization management and review of beds. Bed board was communicating anticipated staffing needs to be nursing based on hospital census. The position performed any reasonable request, assigned duty and other special projects assigned.

Employs a high degree of skill in all oral and written communications and personal interactions

Establishes good rapport and cooperative working relationships with personnel in the organization. Maintains positive, collaborative interactions with physicians, department directors, and staff members to determine the needs of the facility

Follows up in the Emergency Room on admitted patients to ensure they are moved swiftly onto the floors

Helps in expediting discharges through communication, follow up and having a hands-on approach. This position is a highly visible position which entails being on the floor / ER most of the day

Assigns hospital beds based on bed availability, balancing with direct admits, hospital procedures and Emergency Room admissions

Monitors bed board of patients and notifies supervisor and nursing staff of changes in bed status at the start of the shift and throughout the day. Communicates with nursing staff during increasing or decreasing periods of patient activity

Frequent communication with staff to audit bed occupancy. Provides bed occupancy updates to administration via email

Transfers patients in-house as needed, ensuring that critical transfers are given priority and while following hospital procedure

Works with EVS for rooms cleans of all hospital beds and notifies housekeeping supervisor of delays. Consistently monitors Bed Ready in conjunction with EVS to efficiently place patients in beds

Tactfully handles difficult situations. Calls are handled professionally and consistently with courtesy. Accepts telephone calls and routes calls appropriately

Demonstrates knowledge of patient-to-nurse ratios on units based on the established unit specific staffing criteria

Informs the house supervisor or administration of any anticipated and/or actual issues/ problems

Anticipates potential problems situations and intervenes to offset any adverse impact.

Maintains a calm, rational, professional demeanor when dealing with others, even in situations involving conflict or crisis. Performs well under pressure

Maintains absolute adherence to hospital and departmental policies and practices regarding confidentiality and patients’ rights

Consistently is attentive to detail, record-keeping and required paperwork inherent to the position

Participates in performance improvement activities, including data collection and evaluation criteria

Performs any other reasonable duties assigned in a competent, professional and courteous manner

2008 - Present

Director for Seafarers Employment/Recruitment

World Peace Crewing Agency, 8058 Philadelphia Road, Rosedale, MD 21237, USA

Duties and Functions:

Oversees and directs the full life cycle of the recruiting process. This includes developing recruiting strategies to ensure job openings are filled in a timely and cost-effective manner

Oversees recruiting specialists, interviewers and administrative staff in the Company. This involves training employees and setting recruiting goals, as well as implementing guidelines to ensure recruiting strategies align with the company's policies and goals

Interviews, advices, and guides a diverse population of candidates to ascertain employability; interprets and explains regulations, rules, policies, and procedures to candidates; may determine client eligibility for services; apprises clients of their rights, benefits, responsibilities, and obligations under program participation; ensures that applications and other forms are completed accurately and thoroughly

Assesses client's education, work experience, skills, abilities, qualifications, and job interest; assesses candidate readiness for job referral, classroom training, on-the-job training, and/or support services; attempts to match candidates with available employment, training, or other opportunities/services

Identify problems/barriers that hinder employability; assisted candidates in resolving and mitigating barriers to employment by identifying the need for other services and benefits; counsel candidates regarding recommended solutions and suggest supportive services; made appropriate referrals to department, Ship owners/shipping companies, and other community resources; made arrangements/referrals for a wide range of specialized and/or support services, which may include ESL courses, high school diploma or equivalency education, homeless mitigation, child care, substance

Abuse treatment/counseling, family crisis/domestic violence intervention, health care or mental health services

Analyze information obtained from interviews, tests, and other sources to develop short- and long-term candidate goals; develop and implement individual employment plans; ensure candidate conformance with program rules and regulations, department policies, and employment plans

Contacts public and private employers in order to develop on-the-job training and/or direct job placement sites for candidates; maintains cooperative relationships with employers, academic and vocational training institutions, and support service and community resource agencies; identifies appropriate job placement/training opportunities for candidates; maintain an awareness of local job market and opportunities to assist in providing guidance to candidates; may arrange for employment interviews, attend job fairs, conduct special workshops, presentations, group orientations, or perform other training and outreach activities

Prioritizes employee safety, welfare, wellness and health

Monitors and evaluates candidate's progress through program components; monitors service providers through reports and site visits; resolves any problems or provides guidance and counseling; makes phone calls or conducts field visits to investigate candidates' progress in various programs design to assist candidates in preparing for and obtaining employment

Plans for long-term staffing needs by creating and maintaining a financial recruiting budget. This involves developing a financial plan, projecting expenditures for recruiting needs and allocating funds for recruiting efforts

Input necessary information into automated system(s); organized cases; maintained and update records on candidate employment, training, and follow-up activities; took required action(s) established by regulations and/or department policy; prepares reports on candidate and program activities; and participates in training, pilots and other special projects, committees, and studies

2007 - 2017

Psychiatric Technician

Adventist Behavioral Health, 14901 Broschart Road, Rockville, MD 20850

Duties and Functions:

Organize, supervise and encourage patients’ participation in social, educational and recreational activities

Going to shower rooms with patients and help them bathe, dress, and groom

Take patients to and from wards for exams and treatments

Feed patients who need assistance

Help patients to prevent injuries to themselves or others

Escort patients off grounds for medical or dental treatment and to libraries, theaters, churches, or athletic events

Assist professional staff with patient orientation, housekeeping, and security

Interview patients upon admission and their families and record information

Participate in developing and carrying out patient treatment plans

Lead individual and group counseling sessions and various therapy activities

Teach skills that help patients resolve employment, housing, financial, and other personal problems

Checking and recording patients' vital signs and assisting nurses in giving prescribed medication.

2005 - 2006

Residential Manager/Supervisor

Community Services for Autistics Adults and Children (CSAAC), 8615 East Village Avenue, Montgomery Village, Maryland, USA

Duties and Functions:

Provided supervision of counselors, including quarterly and annual performance evaluation and corrective actions up to and including recommendation of termination, if necessary

Responsible for all staff scheduling and working with other Residential Supervisors and other administrative personnel to ensure adequate staffing in the residential units always

Worked cooperatively with the Nurses and Counselors on the development and implementation of client treatment plans and residential behavior management system

Worked collaboratively with Clinician and Program Advisor to support day treatment service delivery

Facilitated weekly residential treatment team meetings, and attended program specific clinical and administrative meetings as applicable

Ensured that the counseling staff implemented food/meal protocols in accordance with CSAAC policy

Ensured requisite documentation in accordance with CSAAC protocol in the following areas: critical incidents; food; medications; vehicles; and purchasing

Responsible for general housekeeping standards and cleanliness in the residential unit(s) as well as the maintenance of satisfactory health and safety standards in accordance with CSAAC policy

Fulfilled regular evening administrative on-duty responsibilities on residences as applicable

Fulfilled regular administrative on-call responsibilities

Filled in for counselor as necessary

Adhered to all CSAAC policies and procedures administratively as well as related to the care of the residents

Administered duties as defined by the CSAAC Performance review plan within the required deadlines

Maintained strict confidentiality related to client, staff and other Agency information; included on-call duties and other duties as assigned by the Program Advisor and assistant Director for Residential Services

2003 - 2005

Assistant Manager for International Affairs and Human Resources

Liberia Maritime Authority, 8619 Westwood Center Drive, Vienna, Virginia, 22182

Duties and Functions:

Maintained records of all the Company’s sponsored students. These records

included information such as name, address, areas of studies, and stipends, benefits

such as health and life insurance

Assisted in recording information and answer questions about student absences and supervisory reports on students’ academic performance

Screened scholarship applicants to obtain information such as their education and work experience

Administered aptitude, personality, and interest tests

Explained the Company’s scholarship policies and referred qualified applicants to the chairman of the scholarship Committee; and requested references from present or past schools/employers. Also, informed applicants, by telephone or letter, of their acceptance for or denial of scholarship

Reviewed the selection of candidates for training and the subsequent screening of Merchant Marine Cadets and Seafarers for placement onboard ships

Made sure that all training programs are in accordance with the Company’s standards

Visited institutions from time to time or as was deemed necessary and determined by the Manager for the purposes of accessing and evaluating students’ development from their advisors and counselors

Contacted shipping companies and ship owners regarding possible employment of Seafarers

Monitored the progress of scholarship recipients and Cadets at Sea

Developed a comprehensive manual on training and manpower development for the Maritime Authority

Set forth policy guidelines for students on BMA scholarship program; assisting students in the admission process and finding suitable American universities/colleges. In some cases, students attended schools in Europe, and or Africa

Initiated contact with reputable and reasonably priced schools for the process of acceptance with relative case (due to delays in visa and receipt of documents, etc.) for not just students on the scholarship program, but any Liberian

Provided advice and other input, where appropriate, to the Commissioner to assist in the formulation and implementation of the maritime scholarship program, and

Ensured the continued visibility and viability of the scholarship program.

2002 - 2003

Vocational Counselor,

Community Services for Autistics Adults and Children (CSAAC), 751 Twin brook Parkway, Rockville, MD 20851

Duties and Functions:

Provided counseling and guidance to residents regarding vocational choices

Analyzed and interpreted the pertinent educational, social, medical, psychological and vocational information relative to the residents in order to determine level of

aspiration, interest, motivation, aptitude and scholastic achievement.

Determined the resident's eligibility and need for employments

Participated in job development and job placement programs, contacted prospective employers and followed up on residents who have been placed

Established the method by which educational, social, medical, psychological and

vocational data is to be obtained from residents, family and community programs

Worked with the community in establishing facilities and programs to assist the


Maintained records and prepared reports and correspondence related to the work.

Maintained residents’ records and protected their confidentiality, and performed other duties at the request of the coordinator

Academic Details:

Graduate Level

Master’s Degree in Port Management

World Maritime University (WMU), Malmo, Sweden

Undergraduate Level

Bachelor’s Degree in Business Administration, University of Liberia (UL), Liberia

Diploma & Certificates


High School: Charlotte Tolbert Memorial Academy

(CTMA), Monrovia, Liberia, West Africa


Drug and Alcohol Awareness

Anger Management

Workplace Violence

Domestic Violence

Junior High School Education, Pleebo High School, Pleebo City, Maryland

County, Liberia

Elementary/Primary Education Tubman Wilson Institute (TWI), Antoinette

Tubman Day School and Jarwodee Public

School, Grand Gedeh County, Liberia


Available upon request

Contact this candidate