Executive Customer Service

Jiphcy Varghese

(M) +971-**-*******

**************@*****.***

https://www.linkedin.com/in/jiphcy-

Objectives:

varghese-b127121ab

To use the best of my knowledge, hard work and determination for the benefit of the organization, while maintaining integrity in character and values in all my duties and relationships.

Job Exposure:

Worked with Aster DM Healthcare as Customer Service Executive .

Worked with ASUS Technology Pvt.Ltd as Service Planner

1 year and 6 months experience as Executive Coder with Cross-Tab MarketingServices.

Completed Graduation in Bachelor in Information Technology.

Completed Diploma in Web Designing.

Proficient in MS office.

Achievements and Capabilities:

Rewarded as Aster Ambassador for the year 2018-2019.

Recognized as Best Performer for the year 2015-2016 in Asus Technology.

Proficiency in grasping new technical concepts quickly and utilizing them in a productive manner.

Self-motivated and independent. Focused and goal driven with strong ethics and commitment to quality work

Good communication and interpersonal skills.

Creative problem solving.

Pleasing youthful personality with a zest for life, knowledge and sound understanding of technology.

Education:

Bachelor In Information Technology

St. Gonsalo Garcia College

Diploma In Web Designing

MHIIT

Completed SAP/R3-ABAP/4 training from Global Enterprises InfoTech Solution

(GEIS)

HSC 12th- Science

Holy Family High School

Experience:

ASTER DM HEALTHCARE 02nd

July 2017- Current Employer

Job Profile: CUSTOMER SERVICE EXECUTIVE

• Plan, coordinate and carry out patient care operations.

• Address patient requests and needs in a professional manner.

• Respond to patient concerns timely and ensure patient satisfaction.

• Schedule patient appointments and make reminder calls.

• Greet patients and direct them to examination rooms.

• Maintain patient medical records up-to-date.

• Act as first level of Problem Solving and grievance handling of patients.

• Ensure all standard protocols set by organization are maintained.

• Obtain insurance information from patients, process patient billings, and collect payments.

• Check with Insurance Coordinator for cases requiring approvals.

• Check with Insurance Coordinator the status of the Insurance card produced by the patient.

• Check with Insurance coordinator about the packages covered.

• Collect and maintain patient health, demographic, insurance and financial information.

• Develop patient care plan based on Physicians assessment information.

• Suggest process improvements to enhance patient services.

• Maintain patient records confidential and secure.

• Handling billing as per insurance approval and CPT codes for procedures as required by physicians.

ASUS TECHNOLOGY PVT. LTD 02nd Sep 2013- 27th March 2017 Job Profile: PLANNER EXECUTIVE DEPT: SERVICE LMD

• Coordinating with HQ (Taiwan) for spare parts.

• Preparing advance requirements to avoid shortage for spare parts.

• Preparing reports for ASP on daily basis for repair purpose.

• ASP management (PAN INDIA).

• Preparing monthly and weekly PPT for review.

• Inventory management.

• Slow moving of spares with aging days.

CROSS TAB MARKETING SERVICES 01st March 2011- 12th Oct 2012 Job Profile: MIS EXECUTIVE CODER DEPT: CODING

• Coordination, preparing schedules, managing work of: Project management and QC of the work Training Documentation and project management (only for Team members)

• Work with charts in Microsoft PowerPoint formats to conduct Monthly Review Meeting Presentations appropriate statistical analysis.

• Quality analysis of the classified data

• Data management on Word (manipulating images & graphs, working with stylesheets)

• Analysis and reclassification of raw data into intelligent readable data, generate summaries and charts of the information generated in concise, well- organized, easy-to-understand format utilizing good English language skills.

• Worked on brand coding and open-ended coding either on Ascribe ormanual

• Have worked various pilot projects independently

• Have QCed data to ensure accuracy as per Client requirements

• Handed projects from simple to large-scale, multi-country, multi-wave data collected in different file formats.

IKSULA PVT.LTD

Job Profile: BACK OFFICE EXECUTIVE DEPT: E-COMMERCE.

• Editing content for various websites.

• Image editing and Photoshop.

Software Exposure:

Familiar with languages such as C, C++, VBA.

Operating Systems such as MS-Dos Windows Xp, Windows vista, Windows 7.

Databases such as My SQL, Microsoft Access, MS Excel. Personal Details:

Nationality : Indian

DOB : 02nd April 1987

Sex : Female

Passport No : T1696267

Visa status : Resident

Languages known : English, Hindi, Malayalam

Availability : Immediate

Declaration:

I sincerely believe that the above mentioned facts are true to my knowledge and belief. Regards,

Jiphcy Varghese.

Contact this candidate