Manager Customer Service

Natalia Buttacavoli

Sutton, Surrey SM**PQ - 075******** – 13.05.87 -

******************@*****.*** British

PERSONAL STATEMENT

A hardworking, motivated individual, with a polite manner and reliable character. I have undertaken a lot of experience working within the customer service sector, covering Account management, team management, wholesale management, event management, ordering and business development. I am extremely passionate about customer service and have gained knowledge throughout my career. I am used to working to targets both financially and customer service based, working under pressure and meeting strict deadlines; I excel in a busy environment because of my motivated personality. I actively use my own initiative by working independently, as well as being an effective team player with the ability to communicate effectively at all levels. My previous experience within luxury brands and excellent customer service skills mean that I am sure to be an asset to any team I join.

EMPLOYMENT HISTORY

October 2018-Present British Airways cabin crew - London Gatwick Providing outstanding customer service to all passengers, and ensuring passenger and cabin safety at all times. Trained to deal with security, emergency and medical situations. Working by the company hallmarks-

● Create moments that show we care

● Listen and do the right thing

● Share out know-how to make a difference.

Duties and skills include

Carry out pre flight checks, including flight briefings, addressing various medical and emergency situations .

Checking safety equipment, food and beverage supplies, cleanliness of aircraft. Efficiently boarding passengers, helping children, elderly and disabled persons. Demonstrating emergency safety procedures and equipment. Correct preparation and handling of food and beverages, meeting special dietary requirements.

Excellent communication skills, dealing with questions/queries. Conflict resolution, defusing arguments and stressful situations. Showing compassion and care for all passengers, of different nationalities.

Strong cultural awareness and the ability to adapt to new environments and people. Flexibility and motivation to manage a demanding work schedule across various time zones and shifts.

March 16-April 18 Prismologie Account Manager UK, USA, EUROPE www.prismologie.com

Looked after 15 store accounts across the UK, USA, EUROPE. Including Harrods, Selfridges, John Bell and Croyden and Fortnum and Mason. My role covers Account management, New business, Events, Training, Ordering and HR Account management:

• Built strong relationships with buyers, retail teams, managers and store owners

• Increased sale turnover in retail stores by +157% (end of year 2017)

• Increased sales orders in store by +250% (end of year 2017)

• Strong negotiating skills on margins, retail space and marketing, making sure the brand is a strong focus at all times.

New Business:

• Successfully sourced and launched Prismologie into selective retailers

• Organised all set up processes,contracts, NFL's, ecommerce sites, warehousing and fulfilment, accounts, chasing of payments, staff store approvals, marketing, PR launch in new stores, online listings.

Events:

• Organised and attended events globally for Trade, consumer, stores and PR – including Cosmoprof Bologna, Las vegas, Hong Kong, Stylist Live, Beautycon, Cotiere, The Brit awards backstage Spa, The Dubai International film festival, RREC Rolls Royce event.

• Worked with marketing and PR team to create imagery for individual events

• Responsible for organising payment, shell schemes and all aspects of stand prep, staffing and logistics.

• Responsible for organising monthly store events for retailers to coincide with Marketing plans, and to increase sales and customer loyalty.

• Ability to inspire, through presentations conducted at events. Training:

• Responsible for training all stores internationally and internal staff.

• ongoing training sessions to retailers for new staff and refreshers.

• Ability to inspire, empower, motivate, train, coach and guide staff. Ordering:

• Handing all orders coming out of our warehouse.

• Ensuring retailers are placing regular orders, and committing to new product launches.

• Liaising with our account dept to raise invoices. HR/Staffing/Head office duties:

• Recruiting sales staff

• Payroll

• Holding regular team meetings/completed staff rotas and also store rotas to maximise are presence in retailers. Organising diary bookings for appointments.

• Implemented KPIs and regularly reviewing staff.

• Supporting Kuwait Head office, keeping up to date with emails.

• Creating reports for Managing directors.

OCT 13-OCT 15 BeautyMart Retail and Training Manager Overseeing various locations Tophop Oxford Circus, Harvey Nichols Knightsbridge, Boxpark Shoreditch and Topshop Westfield White City.

Working for Anna-Marie Solowij, former beauty director of Vogue and Millie Kendall MBE of Ruby & Millie cosmetics fame and CEO of The British Beauty Council. Managing and motivating a team of up to 10 to drive and increase sales and customer service expectations

Maintaining store standards

Active communication on all levels of management

Arranging and conducting staff training in order for staff to gain knowledge and aid development.

Managing inventory

Maintaining and increasing standards of customer service Hosting special promotions and events.

Staff rotas, holidays and payroll

contributing to the social media sites

AUG 12-OCT 13 CHANEL Assistant manager Bentalls Kingston Providing a high level of customer service at all times Representing the brands image and values at all times To achieve sales targets on a monthly basis.

Recruit new customers while also building relationships with current clientele. Administration and monthly reporting

May 09- May 12 HARDING BROTHERS Retail Fragrance and Beauty boutique Manager onboard various cruise lines.

Worked for Royal Caribbean, P&O and Oceania cruises. My job role was to run the fragrance and cosmetic store onboard cruise ships. My duties included Exceeding sales and customer service targets.

Ensuring that my displays are eye catching and effective. Delivering quality perfume/cosmetic lectures to promote ranges. Hosting promotional events to increase revenue.

Responsible for maintaining inventory according to set procedures. Maintaining exceptional housekeeping standards.

Ensuring memorable customer service is consistently delivered. AUG 09- AUG 12 MERIDIAN BEAUTY CONSULTANTS

Temporary Role between cruise ship contracts

Working in various stores to cover events and extra staffing on numerous brands of cosmetic counters. I have worked with Aveda, Lancôme, Chanel, YSL, Elizabeth Arden, Estee Lauder, La Prairie, and l'occitane to date. My role as a beauty consultant requires me to give advice on products and provide makeovers and facials, link sales in order to achieve targets for the brand.

NOV 08- AUG 09 PARFUMS CHRISTIAN DIOR Full Time Consultant Bentalls Kingston As a consultant for Dior I represented the company’s core values, attitude and image at all times, provided a luxury service to the customer with motivation and expertise, applying products and providing expert advice to achieve my sales targets. OCT 07-NOV 08 PARFUMS CHRISTIAN DIOR Account Manager Boots Kingston As a Dior account manager I was solely responsible for the management of the account. To plan and achieve retail sales targets on a monthly basis. Implementing marketing plans at store level, achieving company objectives for product launches and sell through. Stock management, planning makeup artist events.

further roles available on request.

EDUCATION AND QUALIFICATIONS

Jan 10- Apr 10 KINGSTON COLLEGE- VTCT CERTIFICATE

Theatrical make-up

Modules include:

makeup design, storyboards and worksheet design

application and use of facial hair pieces and wigs straight theatrical makeup

photographic makeup

pantomime and animal characters

fantasy

historical

clown and sex reversal makeup

SEPT 09- DEC 09 KINGSTON COLLEGE VTCT UNIT CREDIT

Special Effects and Media Make-up

Modules Include:

burns

cuts, grazes and bruising

aging and obesity

bald cap application

dramatic impact

trauma

fight makeup

drug user, alcoholic, homeless

SEPT 09-MARCH 10 KINGSTON COLLEGE VTCT CERTIFICATE Fashion and Photographic Make-up

Modules include:

Bridal,

Fashion Catwalk

Period 1920,1930,1940,1950,1960,1970,1980 and Photographic Techniques and Lighting Effects

Organization of Photographic Sessions

Storyboards

SEPT 04- SEPT 05 LONDON COLLEGE OF BEAUTY THERAPY

NVQ level 2 In Beauty Therapy

Modules include:

manicures,

pedicures

facials

Waxing, roller waxing

Eyelash perming and extensions, lash and brow tinting, brow shaping and makeup application.

Also qualified in ear piercing.

EDUCATION

1998-2003

Cheam High School

GCSE'S

FRENCH A

SPANISH B

ENGLISH CC

SCIENCE CC

BUSINESS STUDIES C

MATHS C

REFERENCES

Available on request

Contact this candidate