Hotel General Manager
Resume:
Gihan De Zoysa
Pre-Opening Resort GM/Project Consultant
Hospitality-Xperts
Completed Projects
The Aiyana Resort & Spa(5* High end Resort)
Ngalawa Hotel & Resort(5* Deluxe Resort)
Current Active Project
Pre-Opening Ngorongoro Coffee Lodge(5*)/Villa Mauwa boutique hotel(4*)
Re-Posting Landmark Beach Resort (4* Beach Resort)
Dar es Salaam, Tanzania
CURRICULUM VITA
Career objective:
Seeking a challenging position that will utilize my interpersonal skills with a clear and focused vision and smart approach for achieving ambitious business objective. I desire a dynamic work environment that offers excellent opportunity to grow and advance better
NAME IN FULL : Tilakamuni Gihan Divasana De Zoysa
PERMANENT ADDRESS : P.O.Box 13914, Arusha. Tanzania
CONTACT NUMBER : +255(0)682763723 (Mobile)
E-MAIL : ************@*****.***
DATE OF BIRTH : 11th February 1978
RELIGION : Roman Catholic
NATIONALITY : Sri Lankan
CIVIL STATUS : Married
HEIGHT : 5’8”
WEIGHT : 80Kg
SEX : Male
SCHOOL : De Mazenod College, Kandana. Sri Lanka
EDUCATIONAL
QUALIFICATION : Passed G.C.E. (O/L) 1994
Passed G.C.E. (A/L) 1997
PROFESSIONAL
QUALIFICION : Successfully completed the program of studies of
Postgraduate Degree Hospitality Management Specialized
In food and beverage Service Conducted by Asia Lanka
International Hotel School Colombo, Sri Lanka
Upon completed program of studies worked six month as
Industrial Management Trainee at Five Hotels in Colombo
as part of Degree program.
: Followed HND in Food and Beverage management conducted by AEC hotel management school in Singapore. .
: Holder of Valid C.D.C witch was issued by Shipping Office in Sri Lanka, successfully completed four Basic courses safety at the sea
Language Skills
: Fluent in English and Sinhala (Mother tongue) Intermediate of Kiswahili
WORKING
EXPERIENCE:
Pre-Opening General Manager/ Project Consultant
Hospitality-Xperts (UK)
At Present Since June 2016
Latest Completed projects
Ngalawa Hotel & Beach Resort(60 keys 5* Resort) -June 2016 to July 2017
The Aiyana Resort & Spa(36 pool villas 5* Deluxe High end Resort) -July 2017 to May 2018
Property Occupancy 65-70% / GOP-60
Pre-opening Ngorongoro Coffee Lodge(26 keys 5*Lodge )/Villa Mauwa boutique(20keys 4*hotel ) -May 2018 to May 2019- Property Occupency-75%/ GOP 60% (Both properties)
Current Employer
Re-Posting Landmark Beach Resort(83 keys 4* Beach Resort) Since May 2019- Occupancy 60%/ GOP40%
Create and establish the property on defined target markets, business management and develop and fulfill the defined business plan at a hotel and company level
Actively participate in the development of all key managerial positions and manage effectively labor turnover, recruitment and employee development within budgeted parameters.
Provide consultancy, advisory and design programs to bridge the gap between current and desired situation
Forecasting project profitability,defining the right hotel concept, developing business strategies and running the project optimally
The improvement of job performance of operation team by identification of training through SOP manual, and operability needs and increasing of employees motivation.
Menu engineering, pricing and maintain cost effective logistic/procurements
Maximize revenue for the f&b outlets, through innovative promotional activities, focused guest research, creativity and innovation and promotions and development of new products and service
Monitoring customer satisfaction, through review of standardized feedback forms, and just as importantly
by spending time directly with the guests and ensuring their needs are being met and expectations exceeded Assisting in residential sales as required to discuss the resort and development with strong sales prospects
Maximizing room yield and resort revenue through innovative sales practices and yield management programs
Establishing annual and quarterly budgets and revenue projections, with regular updating
Pre-Opening General Manager
Ngalawa hotel & Beach Resort(60 Keys 5* Resort) Property Occupancy- 70% / GOP 45%
Zanzibar Island, Tanzania
June 2016 to July 2017
(One year Pre-Opening project Contract)
Establish pre-opening plan and budgets to manage overheads and costs
Create and establish the property on defined target markets, business management and develop and fulfill the defined business plan at a hotel & company level
Leading the resort as its “brand standard bearer”, epitomizing the brand personality and working consistently to ensure the hotel is run impeccably
Overseeing and managing all departments, working closely with department heads on a daily basis
Monitoring customer satisfaction, through review of standardized feedback forms, and just as importantly
by spending time directly with the guests and ensuring their needs are being met and expectations exceeded Assisting in residential sales as required to discuss the resort and development with strong sales prospects
Maximizing room yield and resort revenue through innovative sales practices and yield management programs
Establishing annual and quarterly budgets and revenue projections, with regular updating
General Manager
Re- Posting
The Seyyida Hotel & Spa(20 Keys 4*) / konokono beach resort (26 villas5* Boutique Resort)
Zanzibar Island,Tanzania Property Occupancy 70-75% / GOP 55% (Both properties)
December 2014 June 2016
Responsible for entire Resort operations and Planning, organizing accommodation, catering and other Resort services, Promoting and marketing business.
Managing budgets and financial plans as well as Controlling expenditure. Analyzing sales figures and devising marketing and revenue management strategies.
Create and establish the property on defined target markets, business management and develop and fulfill the defined business plan at a hotel and company level
Design effective and successful sales, pricing, distributions and yielding strategies to achieve and enhance profitability
Be fully involved operationally with high visibility in the day to day business of the Resort
Set effective systems and controls to ensure the consistent smooth running of departments
Actively participate in the development of all key managerial positions and manage effectively labor turnover, recruitment and employee development within budgeted parameters
Create, maintain and encourage excellent public and employee relations
Establish a proactive approach to the selling, marketing and merchandising of the full portfolio of activities throughout the Resort
Carrying out inspections of property and services. Ensuring compliance with licensing laws, health and Safety and other statutory regulations
Implementation of new menus / Related control system Revenue and Sales Management Kitchen Budgeting & Cost Optimization Recipe Standardization Food Cost Maintenance Menu Engineering
General Manager
Hotels and lodges (T) Ltd
Ngorongoro Wildlife Lodge (80 Keys 4*Luxury Lodge)
Arusha,Tanzania Property Occupancy 80-85% / GOP-45%
January 2012 to December 2014
Responsible to over roll operations and Planning and organizing accommodation, catering and other hotel services, Promoting and marketing business.
Welcoming the clients during arrivals and Dealing with customers complaints and comments.
Checking the menus and the quality of the foods and Implementation of new menus Relate control system revenue and sales management Budgeting and cost optimization.
Attending daily meeting with the HOD’s and discussing about how to improve the standard of the property and customer satisfaction.
Keep good communication with sales team about how to generate the revenue
Checking the room standard and hygienic
Setting and achieving sales and profit targets and analyzing sales figures and devising marketing and revenue management strategies
Check the consumption of the beverage and make promotions to upselling the products
Daily and weekly entertainment follow up with the animation team
Follow up the departmental trainings with HOD’s and sop's development and concept Development.
Implementation of new menus related control system revenue and sales management Kitchen budgeting and Cost Optimization Recipe Standardization Food Cost Maintenance menu engineering material management kitchen operations.
EAM i/c-Food & Beverage
The Fortress Resort Galle, Sri Lanka (51 Keys 5* +Boutique Resort)
(SLH and Kiwi Collections) Property Occupancy 75-80% / GOP 55%
August 2010 to January 2012
• Define F&B standards regarding quality of product and service and identify and recommend new products, equipment and amenities to enhance the product quality
• Coordinate with hotels’ Service Executives all new initiatives related to special events, corporate promotions and corporate directives in order to ensure proper follow through
• Recommend changes in the F&B outlet pricing strategy, based on competition analysis and customer expectations and analyze and monitor the F&B profitability on a regular basis and recommend corrective actions
• Maintain a high level of awareness on industry best practices / trends regarding food, service, technology and entertainment in F&B
• Ensure that the F&B policies are adhered to and transferred to the colleagues by the F&B Leaders
• Follow up and liaise with the vendors to ensure that all new equipment specifications and / or operating equipment arrive on time and are supported with the necessary procurement steps
• Liaise with Marketing & Communications to surface up creative angles on how to position and launch various F&B initiatives
• Play a lead role in developing the F&B training manuals
Food & Beverage Manager
Pre-opening
Plan Hotel
Diamond Dream of Zanzibar (151 Keys 5* Deluxe Resort)
July 2009 to July 2010
Oversee entire operations of Food & Beverage department
Maintain exceptional levels of customer service
Recruit, manage, train, and develop the team
Assist with annual and mid-year appraisals with team members under my responsibility
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines
Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
Develop menus with other members of Food & Beverage team
Accountable for monthly stock takes
Incentivize team members to maximize sales and revenue
Conduct regular training sessions with the assigned team in line with departmental SOP’s
Comply with hotel security, fire regulations and all health and safety legislation
Assist other departments wherever necessary and maintain good working relationships
Food & Beverage Manager
Good Wood Plaza Hotel Sri Lanka(45 Keys 4* Transit Hotel)
May 2009 to July 2009
Oversee operations of Food & Beverage outlets
Maintain exceptional levels of customer service
Recruit, manage, train, and develop the team
Assist with annual and mid-year appraisals with team members under your responsibility
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines
Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
Develop menus with other members of Food & Beverage team
Accountable for monthly stock takes
Incentivize team members to maximize sales and revenue
Comply with hotel security, fire regulations and all health and safety legislation
Assist other departments wherever necessary and maintain good working relationships
Bar Manager
Hilton Al Hamara Beach and Golf Resort Ras Al Khaimah.U.A.E (266 Key 5* Beach Resort)
(Member of the Leading Hotels of the world)
July 2008 to April 2009
Recruiting, training and motivating staffs
Handelling regular stock-takes and ordering as necessary Handling deliveries including special-event setups, prices, stock and inventory control
Maintaining the condition of beer and wine, beverages Overseeing or liaising with the kitchen
Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal responsibility for the premises
Enforcing health and safety rules, food hygiene and health and safety standards within the outlets
Adhering to budgets, increasing profits and managing cash flow
To establish and maintain high standards of quality service, guest relations and meet the required revenue target within the respective beverage outlets
Bar Captain
Pre-opening
Ibetotel Miamar Al Aqah Beach Resort Fujairah U.A.E( 361 Keys 5* Beach Resort)
August 2007 to July 2008
Over roll look after the Beverage outlets operations
Training and motivating the staff
Follow up the Beverage menu with Bar Manager/F&B manager
Follow up daily/weekly/monthly consumption analysis
Daily check the Beverage consumption inventory control
Bartender
2000 Millennium Discotheque Singapore
During my Studies at AEC Business School in Singapore
•Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel
•Achieve total guest satisfaction and organizational profitability through effective utilization of all resources
•Delight the guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue
•Set up the bar and prepare all mise-en-place for service
•Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service
•Extend prompt services to all guests and treat guests and colleagues in a polite and courteous manner.
Senior Bartender
Cinnamon Grand Colombo Sri Lanka(501 Keys 5* Luxury City Hotel)
April 2004 to April 2007
•Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel
•Conduct weekly training sessions on beverage pouring practice, cocktail mixing, bottle flaring and up-selling
•Achieve total guest satisfaction and organizational profitability through effective utilization of all resources
•Work towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours
•Delight the guest by offering trend setting and innovative products and services, contribute to sales activities and assist in maximizing revenue
•Prepare Store requisitions and Bar requisitions
•Handle guest complaints directly or refer them to the Bar Manager
•Extend prompt services to all guests and treat guests and colleagues in a courteous manner.
Bartender
Hilton Colombo, Sri Lanka(381 Keys 5* Luxury City Hotel)
November 1999 to July 2003
•Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel
•Conduct weekly training sessions on beverage pouring practice, cocktail mixing, bottle flaring and up-selling
•Achieve total guest satisfaction and organizational profitability through effective utilization of all resources
•Work towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours
•Delight the guest by offering trend setting and innovative products and services, contribute to sales activities and assist in maximizing revenue
•Prepare Store requisitions and Bar requisitions
•Handle guest complaints directly or refer them to the Bar Manager
•Extend prompt services to all guests and treat guests and colleagues in a courteous manner
Trainee Bartender
Galadari Hotel Colombo, Sri Lanka(450 Keys 5* Luxury City Hotel)
August 1998 to July 1999
Industry Trainee/Field Attachment
Taj Samudra/Hilton Colombo/Intercontinental Colombo/The Lanka Oberoi
May 2007 to July 2018
I certify that above particulars furnished by are true and accurate to the Best of my knowledge. I am a self motivated person can work any under pursuer if I can get any opportunity in any organization I will do my best to develop my career and the hotel.
Date Signature
\
Referees
Shall be provide upon request..
Contact this candidate