Manager Desktop Support
Resume:
ANEES AHMED
The key to successful leadership today is influence not authority
PERSONAL INFO:
Age: 44
Status: MARRIED
Nationality: INDIAN
ade6h9@r.postjobfree.com
Address in KSA:
Riyadh
Address in India:
Ramanthapur,
Hyderabad,
Telangana.
PROFILE:
Diligent IT projects manager
offering a proven record of
success leading all phases of
diverse technology projects and
Oracle Forms/Reports/XML
Development and Oracle
finance Techno functional
experience. Ability to produce
high-quality deliverables that
meet or exceed timeline and
budgetary targets.
Problem solver with nearly 17
years of rich and extensive KSA
experience; focused on setting
delivery excellence for
capability development; proven
success in suggesting
technology-based solutions for
enhancing functional efficiency
Urdu Language, Native
English, Hindi - Excellent
Arabic - Intermediate
Driving License - Valid
Iqama - Transferable
Professional Profile
April 2018 Till Date
IT Consultant
Self Employed - India (till May 2019)
Matla Al Kon Trading Est. - Riyadh (from June 2019 till date)
Working as a technology consultant contracted to work with industrial and commercial clients in kingdom who are seeking help and advice about business and IT problems.
Determining information system requirements and defining project objectives.
Making recommendations, such as suggesting appropriate hardware, software and systems.
Designing, installing and trialing new systems and software, and fixing issues that arise.
Reporting and documentation.
Consulting staff from different parts of a client's organization. August 2006 – January 2018
Information Technology Manager / Business
Application Specialist
Nesma Telecom and Technology (Riyadh) / Nesma Electric A Subsidiary of Nesma Group of Companies
Planned and Developed IT infrastructure Projects for the Nesma Clients within KSA (Aramco, MOI etc) from inception.
Expertise in implementation of Oracle API’s, Alerts, Forms Personalization, AIM (Application Implementation Methodology) Documents, Data Conversion and Data Migration, Testing, Training, Support, Troubleshooting
Manage information technology systems, hardware and software applications to NESMA and ISO IT standards.
Oversee the development and implementation of a disaster recovery plan that ensures business continuity whilst minimizing losses associated with downtime.
Undertake routine risk management and audit processes to ensure compliance by system users and compliance with NESMA IT standards.
Develop a troubleshooting guide and train key staff in IT systems and application use.
Ensure all operating systems, licenses and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budget.
Monitors file server performance, back-ups and system performance in line with agreed standards.
Manage system and firewall security and implement updates as required.
Update IT policies and procedures in accordance with NESMA IT standards and with regard to systems and process enhancements.
Integrated diverse projects and ensured compliance of work procedures with established standards.
Monitored and managed project change control requests and resolved all issues.
Supervised project team, evaluated performance and suggested improvement.
Collaborated with upper management and staff to create and establish project planning tools and standards.
Developed and implemented QA assessments and project performance analysis.
Formulated, analyzed and implemented Oracle ERP Financial solutions as per business requirements.
Collaborated with IT team to facilitate timely delivery of project meeting budgetary demands, quality parameters and client expectations.
Responsible for initial search intake, sourcing active and passive candidates, screening and assessment of candidates, executing career fairs and hiring events, and making contract offers to candidates related to IT Sector
Performed cross platform audits of Active Directory (AD) objects and user permissions.
Developed organizational units in Active Directory (AD) and managed user security with group policies.
Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.
Acquired significant experience in SQL Loader, Data Loader and Toad, SQL*PLUS and Oracle PL/SQL, Package Body, Package Specification and PL/SQL Libraries, Procedures and Functions, Database Triggers, Forms and Reports Triggers as well as extending support/troubleshooting of Oracle Apps Financials Techno Functional Consultant activities.
Worked on the development of interfaces, Data Conversions, Developing new Forms, Reports, Customizing Oracle Reports In order to Cash cycles touching various modules such as AR, and AP, GL.
HRMS (Human Resource Management System) – Designed / Developed & Implemented for Nesma Telecom using Oracle as Front/Back End.
Prepared financial presentations using data from oracle financials and HRMS.
Guided & mentored a team of 2 Network Engineers, 2 Desktop Support, 2 Oracle Support personnel; managing financial aspects of IT, including purchasing and budgeting.
Responsible for all project activities through the full project delivery lifecycle, i.e. project initiation, establishment, execution and conclusion phases.
Administered the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including servers, PCs, operating systems, hardware, software and peripherals.
Expertise in Vendor Management to ensure consistency and standardization of IT infrastructure across sites and resource base. Responsible for managing and improving the quality and established network of resources and contact in the localization industry to further development.
Actively participated in enhancement of software and Data Migration during implementation.
Jan 2000 – July 2006
MIS SUPERVISOR / ORACLE PROGRAMMER
Namma Cargo Services Co (Jeddah) / Mawaddah International Group (Makkah) A Subsidiary of Nesma Group of Companies
Deployment of new hardware/equipment/application, switches and firewalls, cabling between switches, firewalls and servers, configure switches and firewalls on remote sites and within client’s premises, configure hardware and Networks, ensure proper working of hardware and networks to meet client’s requirements.
Monitor, Configure and tune performance of servers, resolve issues if found, Update Operating Systems patches, Upgrade software's, analyze logs for performance tuning, Generate and share system health reports with site in charge to ensure proper working of servers.
Lead the team to solve problems on Windows platforms, monitor & identify problems in network, Support desktops, laptops, network printers and software installation. Troubleshoot Basic switch/router/server, troubleshoot issues when occur, Check and maintain logs of switches and routers, manage and monitor Exchange server 2003, Active Directory server NT/2003/2008 to keep the operations running.
Monitor installed equipment/application, resolve network layer 2 issues, Forward network level 3 issues and other issues to regional supervisor, to ensure proper working of equipment.
Keep record of all equipment’s of site, maintain log of issues daily, maintain log of complaints registered on service desk, keep record inventory issued to users, send documents to Regional Supervisor to keep record of all activities.
Monitor complete inventory of Network hardware, cabling and power diagrams, Trace and record power supply mechanism of site equipment's, update above mention inventories when required to keep up to date inventory details.
Tracked and controlled the Email Dashboard for adding, deleting, suspending, forwarding of email accounts
HRMS (Human Resource Management System) – Designed / Developed & Implemented for Namma Cargo using Oracle as Front/Back End.
HRMS module is assisted with Managing payroll, recruitment and on boarding, keeping attendance records, Government relations, Disciplinary actions i.e., warning letters, automatic recurring deductions & earnings, Leave vacations requests, Cost distribution, Government Social insurance etc.
Developed numerous reports Viz., Employee detail reports, Staff cost, Personnel Action forms, ID expiry report, Employee reports filtered with department, nationality, age etc., summary reports, pay advice report, net pay report, bank transfer, left employees, ticketing, housing, insurance, contract, vacations reports etc.,
Negotiate and administer vendor, outsourcer and consultant contracts and service
Interface between Payroll and Financials GL.
Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities. JOB TITLES
Designation Organization Location
MIS Supervisor / Oracle Developer
(2000-2003)
Namma Cargo Saudi Arabia, Jeddah
Oracle Developer (2003-2006) Mawaddah Group of Hotels Saudi Arabia, Makkah IT Projects Manager / Oracle
Apps Techno Functional Team
Leader (2006-2016)
Nesma Telecom & Technology Saudi Arabia, Riyadh
Business Application Specialist
(2016-2018)
Nesma Electric Saudi Arabia, Jeddah
Software Projects Consultant
(2018-2019)
Self Employed India, Hyderabad
Education
1992 - 1995
Bachelor of Commerce in Accounts and Audit
Osmania University, Hyderabad, India
March 1997
Citation in Application Programming
Digital Equipment Corporation, Hyderabad, India
November 1997
Oracle Forms / Reports 6i
VJ Info, Hyderabad, India
October 2010
Bigfoot WEB CMMS
Smartware Group, Riyadh, KSA
November 2018
Oracle Techno Functional Training EBS r12
VishN Oracle, Hyderabad, India
Projects Developed and Executed
Project Title Role Key Result
Area
Details Client Platform
Purchase Order Logistic
Expediting Program - Year
2000
Team Member Development
Automation of Invoice,
Purchase Order, Shipping
Details, Custom Clearance
and Import-Export Details
Namma Cargo
Services
Oracle Forms &
Reports 6i
Cash & Banking System -
Year 2002
Programmer
Development /
Customization
Automation of Cash &
Bank inflows and
outflows, Bank
Guarantees, LCs and
Undertakings
Nesma Holding Co
Ltd
Oracle Forms &
Reports 6i
Warehouse Management
System - Year 2003
Programmer Development
Automation of Stock
Control, in and out of
goods, storage, picking
processes and auditing
Nokia / Namma
Cargo Services Co
Ltd
Oracle Forms &
Reports 6i
Human Resource
Management System -
Year 2006
Team Leader
Planning /
Designing /
Developing /
Implementing /
Customizing /
Training
Automation of Employee
Information, Contracts,
Benefit Details,
Appraisals, Payroll and
Reports.
Nesma Telecom,
Nesma Electric
Oracle Forms &
Reports 6i
Harakah System - Year
2005
Programmer
Designing /
Developing /
Implementing
Automation of pilgrims
info, Facilities provided to
pilgrims, site seeing track
record, pickup and drop
info.
Mawaddah Group of
Hotels
Oracle Forms &
Reports 6i
Oracle ERP (Financials) 11i
and r12 -Year 2006 & 2014
Team Leader
Application
Developer / System
Administrator /
Techno Functional
Development of new
reports, Interfaces
through APIs and manual
interface, Alerts and
Nesma Telecom /
Nesma Advance
Technology
O/s: Windows
2003, Client Server
areas in Financial
Module
Forms Personalization,
PLSql Scripts...and so on.
Build IT Infrastructure -
Year 2012
IT Manager
Initiating / Vendor
dealings /
Monitoring/
Execution
Built Network
Infrastructure, Data
Center, Cisco IP
Telephony System and
WAP implementation.
ARAMCO (Tanajib
Site) Nesma
Telecom
New Office Setup - Year
2013
Team Leader / IT
Manager
Vendor dealings /
Initializing /
Monitoring /
Managing in
implementations
Network Infrastructure,
Data Center, Installation
of new Servers, MITEL IP
Telephones and CCTV
Cameras
Nesma Telecom IT Infrastructure
FingerTEC Time &
Attendance System - Year
2014
Technical
Support
Supervisor
Vendor Dealings /
Approvals /
Monitoring and
Managing
implementations
and installation
Oversaw installation &
implementation of T&A
system along with CCTV
cameras in office and
Operational
Nesma Telecom IT Infrastructure
New Office Setup - Year
2016
IT Manager /
Team Leader
Vendor
selection/dealings,
PO approvals,
Quality Assurance,
Leading in
implementations
Complete Office setup
viz., network civil work,
cabling, terminating, Inst
of desktops, laptops, Data
Center with New servers,
Dedicated internet
facility, installation of
Wireless Access Points,
installation of Geo-Vision
CCTV Cameras, Video
Conferencing system,
Projection in meeting
room, VPN connectivity
between two sites,
Installation of Cisco IP
Telephones, NAS Storage
Devices and Firewalls
Nesma Electric Post
Merger
IT Infrastructure
Morpho Biometrics/Face
ID/Access Points with
T&A Software
IT Manager /
Team Leader
Vendor
selection/dealings,
PO approvals,
Quality Assurance,
Leading in
implementations
Oversaw installation &
implementation of T&A
system integrated with
existing Oracle HRMS
System, along with Geo
Vision CCTV camera in
office and Operational
Nesma Electric Post
Merger
IT Infrastructure
Signature WEB
Development - Year- 2019
Consultant Contracting Web Development in
HTML for automation of
Signature
Mawaddah
International Group
Notepad++
Other Miscellaneous Projects
Successfully chaired the team in implementation of: o Vehicle Tracking System (NESMA ELECTRIC)
o Morpho Biometrics/Face ID/Access Points with T&A Software (NESMA ELECTRIC) o Cyberoam Firewall/Network Security (NESMA TELECOM) o Mitel IP telephony System (NESMA TELECOM)
o CISCO IP Telephony System (NESMA ELECTRIC)
o GeoVision CCTV Cameras (NESMA ELECTRIC)
o DELL SAS & NAS Storage devices (MOI)
o Aruba Wireless Systems (ARAMCO)
References Available Upon Request
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