Post Job Free
Sign in

Manager Desktop Support

Location:
Riyadh, Saudi Arabia
Salary:
15000
Posted:
August 08, 2020

Contact this candidate

Resume:

ANEES AHMED

The key to successful leadership today is influence not authority

PERSONAL INFO:

Age: 44

Status: MARRIED

Nationality: INDIAN

********@*****.***

+966-**-***-**-**

Address in KSA:

Riyadh

Address in India:

Ramanthapur,

Hyderabad,

Telangana.

PROFILE:

Diligent IT projects manager

offering a proven record of

success leading all phases of

diverse technology projects and

Oracle Forms/Reports/XML

Development and Oracle

finance Techno functional

experience. Ability to produce

high-quality deliverables that

meet or exceed timeline and

budgetary targets.

Problem solver with nearly 17

years of rich and extensive KSA

experience; focused on setting

delivery excellence for

capability development; proven

success in suggesting

technology-based solutions for

enhancing functional efficiency

Urdu Language, Native

English, Hindi - Excellent

Arabic - Intermediate

Driving License - Valid

Iqama - Transferable

Professional Profile

April 2018 Till Date

IT Consultant

Self Employed - India (till May 2019)

Matla Al Kon Trading Est. - Riyadh (from June 2019 till date)

Working as a technology consultant contracted to work with industrial and commercial clients in kingdom who are seeking help and advice about business and IT problems.

Determining information system requirements and defining project objectives.

Making recommendations, such as suggesting appropriate hardware, software and systems.

Designing, installing and trialing new systems and software, and fixing issues that arise.

Reporting and documentation.

Consulting staff from different parts of a client's organization. August 2006 – January 2018

Information Technology Manager / Business

Application Specialist

Nesma Telecom and Technology (Riyadh) / Nesma Electric A Subsidiary of Nesma Group of Companies

Planned and Developed IT infrastructure Projects for the Nesma Clients within KSA (Aramco, MOI etc) from inception.

Expertise in implementation of Oracle API’s, Alerts, Forms Personalization, AIM (Application Implementation Methodology) Documents, Data Conversion and Data Migration, Testing, Training, Support, Troubleshooting

Manage information technology systems, hardware and software applications to NESMA and ISO IT standards.

Oversee the development and implementation of a disaster recovery plan that ensures business continuity whilst minimizing losses associated with downtime.

Undertake routine risk management and audit processes to ensure compliance by system users and compliance with NESMA IT standards.

Develop a troubleshooting guide and train key staff in IT systems and application use.

Ensure all operating systems, licenses and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budget.

Monitors file server performance, back-ups and system performance in line with agreed standards.

Manage system and firewall security and implement updates as required.

Update IT policies and procedures in accordance with NESMA IT standards and with regard to systems and process enhancements.

Integrated diverse projects and ensured compliance of work procedures with established standards.

Monitored and managed project change control requests and resolved all issues.

Supervised project team, evaluated performance and suggested improvement.

Collaborated with upper management and staff to create and establish project planning tools and standards.

Developed and implemented QA assessments and project performance analysis.

Formulated, analyzed and implemented Oracle ERP Financial solutions as per business requirements.

Collaborated with IT team to facilitate timely delivery of project meeting budgetary demands, quality parameters and client expectations.

Responsible for initial search intake, sourcing active and passive candidates, screening and assessment of candidates, executing career fairs and hiring events, and making contract offers to candidates related to IT Sector

Performed cross platform audits of Active Directory (AD) objects and user permissions.

Developed organizational units in Active Directory (AD) and managed user security with group policies.

Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.

Acquired significant experience in SQL Loader, Data Loader and Toad, SQL*PLUS and Oracle PL/SQL, Package Body, Package Specification and PL/SQL Libraries, Procedures and Functions, Database Triggers, Forms and Reports Triggers as well as extending support/troubleshooting of Oracle Apps Financials Techno Functional Consultant activities.

Worked on the development of interfaces, Data Conversions, Developing new Forms, Reports, Customizing Oracle Reports In order to Cash cycles touching various modules such as AR, and AP, GL.

HRMS (Human Resource Management System) – Designed / Developed & Implemented for Nesma Telecom using Oracle as Front/Back End.

Prepared financial presentations using data from oracle financials and HRMS.

Guided & mentored a team of 2 Network Engineers, 2 Desktop Support, 2 Oracle Support personnel; managing financial aspects of IT, including purchasing and budgeting.

Responsible for all project activities through the full project delivery lifecycle, i.e. project initiation, establishment, execution and conclusion phases.

Administered the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including servers, PCs, operating systems, hardware, software and peripherals.

Expertise in Vendor Management to ensure consistency and standardization of IT infrastructure across sites and resource base. Responsible for managing and improving the quality and established network of resources and contact in the localization industry to further development.

Actively participated in enhancement of software and Data Migration during implementation.

Jan 2000 – July 2006

MIS SUPERVISOR / ORACLE PROGRAMMER

Namma Cargo Services Co (Jeddah) / Mawaddah International Group (Makkah) A Subsidiary of Nesma Group of Companies

Deployment of new hardware/equipment/application, switches and firewalls, cabling between switches, firewalls and servers, configure switches and firewalls on remote sites and within client’s premises, configure hardware and Networks, ensure proper working of hardware and networks to meet client’s requirements.

Monitor, Configure and tune performance of servers, resolve issues if found, Update Operating Systems patches, Upgrade software's, analyze logs for performance tuning, Generate and share system health reports with site in charge to ensure proper working of servers.

Lead the team to solve problems on Windows platforms, monitor & identify problems in network, Support desktops, laptops, network printers and software installation. Troubleshoot Basic switch/router/server, troubleshoot issues when occur, Check and maintain logs of switches and routers, manage and monitor Exchange server 2003, Active Directory server NT/2003/2008 to keep the operations running.

Monitor installed equipment/application, resolve network layer 2 issues, Forward network level 3 issues and other issues to regional supervisor, to ensure proper working of equipment.

Keep record of all equipment’s of site, maintain log of issues daily, maintain log of complaints registered on service desk, keep record inventory issued to users, send documents to Regional Supervisor to keep record of all activities.

Monitor complete inventory of Network hardware, cabling and power diagrams, Trace and record power supply mechanism of site equipment's, update above mention inventories when required to keep up to date inventory details.

Tracked and controlled the Email Dashboard for adding, deleting, suspending, forwarding of email accounts

HRMS (Human Resource Management System) – Designed / Developed & Implemented for Namma Cargo using Oracle as Front/Back End.

HRMS module is assisted with Managing payroll, recruitment and on boarding, keeping attendance records, Government relations, Disciplinary actions i.e., warning letters, automatic recurring deductions & earnings, Leave vacations requests, Cost distribution, Government Social insurance etc.

Developed numerous reports Viz., Employee detail reports, Staff cost, Personnel Action forms, ID expiry report, Employee reports filtered with department, nationality, age etc., summary reports, pay advice report, net pay report, bank transfer, left employees, ticketing, housing, insurance, contract, vacations reports etc.,

Negotiate and administer vendor, outsourcer and consultant contracts and service

Interface between Payroll and Financials GL.

Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities. JOB TITLES

Designation Organization Location

MIS Supervisor / Oracle Developer

(2000-2003)

Namma Cargo Saudi Arabia, Jeddah

Oracle Developer (2003-2006) Mawaddah Group of Hotels Saudi Arabia, Makkah IT Projects Manager / Oracle

Apps Techno Functional Team

Leader (2006-2016)

Nesma Telecom & Technology Saudi Arabia, Riyadh

Business Application Specialist

(2016-2018)

Nesma Electric Saudi Arabia, Jeddah

Software Projects Consultant

(2018-2019)

Self Employed India, Hyderabad

Education

1992 - 1995

Bachelor of Commerce in Accounts and Audit

Osmania University, Hyderabad, India

March 1997

Citation in Application Programming

Digital Equipment Corporation, Hyderabad, India

November 1997

Oracle Forms / Reports 6i

VJ Info, Hyderabad, India

October 2010

Bigfoot WEB CMMS

Smartware Group, Riyadh, KSA

November 2018

Oracle Techno Functional Training EBS r12

VishN Oracle, Hyderabad, India

Projects Developed and Executed

Project Title Role Key Result

Area

Details Client Platform

Purchase Order Logistic

Expediting Program - Year

2000

Team Member Development

Automation of Invoice,

Purchase Order, Shipping

Details, Custom Clearance

and Import-Export Details

Namma Cargo

Services

Oracle Forms &

Reports 6i

Cash & Banking System -

Year 2002

Programmer

Development /

Customization

Automation of Cash &

Bank inflows and

outflows, Bank

Guarantees, LCs and

Undertakings

Nesma Holding Co

Ltd

Oracle Forms &

Reports 6i

Warehouse Management

System - Year 2003

Programmer Development

Automation of Stock

Control, in and out of

goods, storage, picking

processes and auditing

Nokia / Namma

Cargo Services Co

Ltd

Oracle Forms &

Reports 6i

Human Resource

Management System -

Year 2006

Team Leader

Planning /

Designing /

Developing /

Implementing /

Customizing /

Training

Automation of Employee

Information, Contracts,

Benefit Details,

Appraisals, Payroll and

Reports.

Nesma Telecom,

Nesma Electric

Oracle Forms &

Reports 6i

Harakah System - Year

2005

Programmer

Designing /

Developing /

Implementing

Automation of pilgrims

info, Facilities provided to

pilgrims, site seeing track

record, pickup and drop

info.

Mawaddah Group of

Hotels

Oracle Forms &

Reports 6i

Oracle ERP (Financials) 11i

and r12 -Year 2006 & 2014

Team Leader

Application

Developer / System

Administrator /

Techno Functional

Development of new

reports, Interfaces

through APIs and manual

interface, Alerts and

Nesma Telecom /

Nesma Advance

Technology

O/s: Windows

2003, Client Server

areas in Financial

Module

Forms Personalization,

PLSql Scripts...and so on.

Build IT Infrastructure -

Year 2012

IT Manager

Initiating / Vendor

dealings /

Monitoring/

Execution

Built Network

Infrastructure, Data

Center, Cisco IP

Telephony System and

WAP implementation.

ARAMCO (Tanajib

Site) Nesma

Telecom

New Office Setup - Year

2013

Team Leader / IT

Manager

Vendor dealings /

Initializing /

Monitoring /

Managing in

implementations

Network Infrastructure,

Data Center, Installation

of new Servers, MITEL IP

Telephones and CCTV

Cameras

Nesma Telecom IT Infrastructure

FingerTEC Time &

Attendance System - Year

2014

Technical

Support

Supervisor

Vendor Dealings /

Approvals /

Monitoring and

Managing

implementations

and installation

Oversaw installation &

implementation of T&A

system along with CCTV

cameras in office and

Operational

Nesma Telecom IT Infrastructure

New Office Setup - Year

2016

IT Manager /

Team Leader

Vendor

selection/dealings,

PO approvals,

Quality Assurance,

Leading in

implementations

Complete Office setup

viz., network civil work,

cabling, terminating, Inst

of desktops, laptops, Data

Center with New servers,

Dedicated internet

facility, installation of

Wireless Access Points,

installation of Geo-Vision

CCTV Cameras, Video

Conferencing system,

Projection in meeting

room, VPN connectivity

between two sites,

Installation of Cisco IP

Telephones, NAS Storage

Devices and Firewalls

Nesma Electric Post

Merger

IT Infrastructure

Morpho Biometrics/Face

ID/Access Points with

T&A Software

IT Manager /

Team Leader

Vendor

selection/dealings,

PO approvals,

Quality Assurance,

Leading in

implementations

Oversaw installation &

implementation of T&A

system integrated with

existing Oracle HRMS

System, along with Geo

Vision CCTV camera in

office and Operational

Nesma Electric Post

Merger

IT Infrastructure

Signature WEB

Development - Year- 2019

Consultant Contracting Web Development in

HTML for automation of

Signature

Mawaddah

International Group

Notepad++

Other Miscellaneous Projects

Successfully chaired the team in implementation of: o Vehicle Tracking System (NESMA ELECTRIC)

o Morpho Biometrics/Face ID/Access Points with T&A Software (NESMA ELECTRIC) o Cyberoam Firewall/Network Security (NESMA TELECOM) o Mitel IP telephony System (NESMA TELECOM)

o CISCO IP Telephony System (NESMA ELECTRIC)

o GeoVision CCTV Cameras (NESMA ELECTRIC)

o DELL SAS & NAS Storage devices (MOI)

o Aruba Wireless Systems (ARAMCO)

References Available Upon Request



Contact this candidate