Sales Manager

Dennis Joyner

724-***-**** *****.******@*****.***

Education

University of Kansas Master of Science in Project Management

Expected Graduation Spring 2021

Indiana University of Pennsylvania Bachelor of Science in Human Resource Management

Certified Building Inspector March 2002 - 2005

Professional experience

Clopay Corporation April 2015- Present

Distribution Center Supervisor

Achieve sales and profit objectives through excellent service and implementing sales strategies for existing accounts, while promoting brand awareness.

Deliver exceptional customer service with superior in-person, phone and electronic communication.

Work in concert with clients to ensure product needs are communicated properly and delivered on time to assist the client obtaining their goals and objectives.

Assist Customer Service Representatives with escalated issues.

Proactively manage inventory integrity in order to provide a high service level to customers and attain company standards for inventory performance.

Develop and mentor employees to work productively with high sense of urgency and positive customer service attitude.

Accountable for implementing a continuous improvement process to conceive, execute and conclude projects designed increase distribution center efficiency and productivity while maintaining existing expense budgets, conforming to published company standard operating procedures for safety, and positively affect customer service response.

Responsible for coordination and scheduling of inbound and outbound logistics to ensure client product needs are met on time.

Dick’s Sporting Goods October 2005- April 2015

Sales Manager

Part of management team at corporate prototype store location. Worked with the design team for the floor plan. Set up inventory and point of sale system in concert with the IT department. Planned staffing needs for the location. Hired, trained and mentored new staff.

Aid in the development of strategic plans to maximize all sales opportunities, including working hand in hand with corporate visual department to develop new display strategies and directives to influence sales.

Developed and managed operations for a specialty store during the Pittsburgh Marathon. 48 hour set-up with a three day live store atmosphere. Worked on design, inventory and staff training for the location. Coordinated with vendors regarding their merchandising needs and requests. The location had over $300,000 in sales over the three day event. We closed the store and vacated the allocated area within 6 hours.

Work in concert with clients to ensure product needs are communicated properly and delivered on time to assist the client obtaining their goals and objectives.

Coordinated with buyers, merchandisers, planners, architectural design, store layout, corporate directors on new department develop projects and seasonal changeover projects.

Responsible for recruiting, interviewing, selecting, on-boarding, training and acclimating new personnel to ideals, culture and standards of the company including customer service, safety, inventory security and loss prevention.

Communicate with internal peers, supervisors and corporate executives and directors.

Projects necessitated planning for and acquiring personnel and resources to successfully complete projects on time and budget. Worked to ensure 100% accuracy to meet the defined metrics.

Create directives for all DSG locations for execution to meet 100% operational compliance and store presentation standards for sales guidance.

Accountable for inventory and loss prevention throughout the store while adhering to the company standards regarding presentation and maintenance.

Coordinate and implement store re-organization and construction of displays to provide structure and support for special projects within the store.

Maintain accurate and appropriate inventory to help supply the salesfloor with the in-season items, as well as items that generate profits based on marketing and planogram implementation.

Operate as the front line for customer service by mediating solutions for all customer issues.

Provide feedback to associates in order to reinforce continual improvement. Feedback came in the form of performance reviews, development plans, quarterly benchmark reviews.

Developed and implemented corrective action plans to address substandard performance with timeline of expected improvement milestones.

Carried out disciplinary action resulting termination of associates when necessary.

Dunham’s Sports June 2002- September 2005

Store Manager

Functioned as a hands-on manager by handling all aspects of the operations within the store.

Monitored and controlled compliance with corporate operational guidelines while performing all seasonal merchandising changes to maximize sales.

Recruit, train and mentor employment candidates to provide an environment conducive for growth in sales.

Sales during the first year of employment increased by over 12% and continued to rise steadily throughout employment.

Thrift True Value Supply, Inc. June 1993 to December 2001

General Manager

Responsible for overseeing the operations of a $3 million per year small business

Responsible for recruiting, interviewing, selecting, on-boarding, training and acclimating new personnel to the store. Ensuring they understood the procedures for customer service, inventory, deliveries, loss prevention and company standards.

Increased sales and business clientele through prospecting contractors for their specific needs and custom orders.

Overseeing the purchasing and merchandising requirements of the store.

Construction Experience

Served as general contractor for new home and home remodeling construction projects.

Scheduled supplies as needed for job completion.

Maintain costs for each project to ensure it meets the budget.

Interviewed, hired, and coordinated with subcontractors based on the needs of the project.

Community Activities

Soccer coach for nine years. Nationally licensed soccer coach certified to teach soccer to children under the age of 18.

United States Soccer Federation and National Federation of High School sports certified soccer referee.

Former Director of Coaching for the soccer league Executive Board.

Served on the Apollo Area Economic Development Council for two years.

Security clearances

Pennsylvania Criminal Background Clearance (Act 34)

Pennsylvania Child Abuse Clearance (Act 151)

FBI Criminal Background Clearance (Act 24).

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