retail manager, customer service

Bඋ ൺඇൺ L ආൺ

Worcester, MA ***** 860-***-**** *****************@*****.***

Agile and adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Employee performance evaluations

Staff Supervision

Medical Records Review

Records management

Computer proficiency

Problem-solving skills

Recruiting and Interviewing

Operations management

Paperwork Processing

Type 45 WPM

Documentation and reporting

Microsoft Office

Assistant Manager, 04/2017 to 02/2020

New York And Company – Mashantucket, CT

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Monitored employee performance and developed improvement plans. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Coached team on effective upselling and cross-selling methods. Established and optimized schedules to keep coverage and service in line with forecasted demands. Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Assisted Manager in interview process of prospective employees and provided feedback. Provided current employees options for additional training opportunities. Communicated with managers of other departments to maintain transparency. Records Clerk, 06/2016 to 10/2018

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

CVS Health – Lincoln, RI

Assisted with typing, data entry and answering incoming calls as required. Checked daily incoming paperwork and documents and made copies before filing. Followed confidentially regulations to maintain privacy. Sorted all paperwork and documents alphabetically and according to dates and significance. Updated records with new information.

Reviewed medical records for completeness and filed records in alphabetic and numeric order. Input data into computer programs and filing systems. Received and processed medical records requests.

Adhered to all facility, company and legal guidelines. Audited records for accuracy.

Prepared mailings of information and documentation. Server, 01/2016 to 06/2017

McCormick & Schmicks – Providence, RI

Addressed guest concerns and resolved all issues to guests' satisfaction. Correctly received orders, processed payments and responded appropriately to guest concerns. Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction. Immediately responded to guest concerns and requests and quickly handled all issues. Maintained complete knowledge of available menu, including daily specials. Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.

Demonstrated thorough knowledge of menu items and approved recipes. Educated servers on daily specials to promote key items and drive sales. Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Explained menu options and efficiently took orders to keep line moving. Cleaned and put away all dishes, glassware and silverware. Inspected linens, silverware and dishes for cleanliness prior to service. Described menu items and daily specials to customers. Cashier, 08/2010 to 06/2016

Bob's Stores – Seekonk, MA

Checked prices for customers and processed items sold by scanning barcodes. Counted cash in register drawer at beginning and end of shift. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Educated customers on promotions to enhance sales. Answered questions about store policies and concerns to support positive customer experiences. Assisted customers by answering questions and fulfilling requests. Customer Service Representative, 02/2013 to 06/2014 Bank Of America – East Providence, RI

Gathered sensitive information to update customer profiles and help with appeals process. Coordinated between billing department and customers to resolve problems. Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.

Documented and detailed calls and complaints using call center's CRM database. Educated customers on current promotions, upgrades or new offerings available under current plan. Referred complex issues relating to online order system or technology to help desk for further evaluation.

High School Diploma: 06/2011

East Providence Senior High School - East Providence, RI Eൽඎർൺඍ ඈඇ

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