Sales Social Media

AMIEL MIEL CARMONA

Blk. ** Lot ** Narcissus St. South Greenheights Village, Putatan

Muntinlupa City 1772

Contact No: 091********/099********

Email Address: *****.***********@*******.***

PERSONAL DATA

Date of Birth: November 29, 1985

Place of Birth: Manila

Age: 34

Gender: Female

Civil Status: Single

Citizenship: Filipino

Religion: Jehovah’s Witness

OBJECTIVE

To be associated with an organization where I can use my abilities and knowledge for its growth, where I can be assured for a clear path towards career growth and development. EDUCATIONAL ATTAINMENT

COURSE:

Bachelor of Science in Office Administration

Major in Office Management

TERTIARY:

Saint Francis Institute of Computer Studies

2002-2006

SECONDARY:

Pedro E, Diaz High School

1998-2002

PRIMARY:

Our Lady of the Abandoned Catholic School

1992-1998

SKILLS AND QUALIFICATIONS

Hard working

Determined

Self-motivated

Responsible, Efficient, Flexible and can effectively carry out task despite extreme pressure.

Can operate different types of equipment.

Typing Skills

Proficient Computer Skills: MS Word, MS Excel and MS Power Point

Can work with less supervision.

Competent and Goal Oriented, willing to be trained and work as part of a team.

Good communication skills.

Hard worker, quick learner and ability to assume responsibility

Able and willing to assist co-workers, supervisors, and clients/customers in a cooperative manner.

Work cooperatively with a wide range of personalities.

Experienced in customer relations

Proven ability to gain clients/customers confidence and trust.

Committed to providing total quality of work.

TRAININGS/SEMINARS

HP Strategic Solutions Training – September 5, 2019

HP & VMWare Techno Update – July 25, 2019

Milestone 2.0 (Creative Thinking Abilities) – August 24-27, 2016

Microsoft Windows 7 – August 06, 2009

Leadership Training – July 05, 2008

Microsoft Licensing – June 15, 2007

Employment Procedure and Career Advancement – March 03, 2006 WORK EXPERIENCE

Slid Netsystem Phil. Corporation

Senior Account Manager – Team Lead

May 06, 2019 to June 30, 2020

Duties & Responsibilities as Account Manager

Prospecting and qualifying customers through telemarketing.

Presenting and proposing solutions to address customer’s business needs.

Negotiate with customers to close the deals/projects.

Coordinating with the Principals and Distributors for special pricing, incentives and any kind of programs for the customers/clients.

Ensure proper and immediate implementation of projects closed.

Submit pipeline and forecast report to the Sales Manager.

Continuously learn about the product through self-study and by attending product training and updates.

Conduct market research and analysis to be able to know what competitors are doing and how we can compete.

Assisting account managers/sales team to close the deals/projects. Part Time Homebased Online Job (US based company)

Virtual Assistant

January 2018 to January 2019

Duties & Responsibilities as Virtual Assistant

Responsible in building prospect clients lead generation of financial and health professionals.

Responsible in sending invitation to join through Gmail and LinkedIn.

Performs such other functions that maybe assigned by the superiors. Infosys BPO Limited Philippine Branch

Senior Process Analyst (E-mail & CHAT Support)

July 2015 to December 2017

Duties & Responsibilities as Senior Process Analyst

Handle customer inquiries through e-mail and chat support.

Resolve customer inquiries, complaints through e-mail and chat support.

Assist customers to better understand the licensing information of the products and how they can utilize it in their organization.

Provide consistent, superior service to every customer by utilizing all available tools and resources.

Delight customers/clients and ensure best experience possible. Convergys Philippines Inc.

Customer Service Associate

January 2015 to June 2015

Duties & Responsibilities as Customer Service Associate

Handle inbound customer/clients service calls.

Gather customer/clients information as required.

Recommend solutions and other services if appropriate.

Delight customers/clients and ensure best experience possible. Metro Manila Precious Moments (Restaurant & Giftshop) PPMCC’s Managing Director

April 2010 to July 2014

Duties & Responsibilities as PPMCC Managing Director

Responsible for the management of the Philippine Precious Moments Collectors’ Club – its goals, its membership, its activities, and its operations.

Plans, organizes, and directs the PM Collectors’ Club Volunteers who donate their time and efforts to help advance the club’s advocacies and programs.

Plans, organizes and handles the Friday activities, monthly meetings/fellowships, and other events of the PPMCC.

Attends to the club’s needs like processing of their ID’s, documentation of club activities, record keeping of club files, and the like.

Submits monthly reports to US Club Headquarters regarding new members and membership renewals.

Maintains regular communication with all the members of PPMCC either by phone, email, social networking sites, or by regular mails.

Acts as an head administrator of the twitter, Facebook and website of the Precious Moments Manila and submits weekly reports and updates to the Office of the President;

Handles sales and marketing functions for the Precious Moments Showroom specifically to PPMCC members who need to be regularly informed about product offerings, promotions, new product releases, etc.

Keeps records of PPMCC’s purchases and handles the Precious Moments Showroom’s Loyalty Program.

Handles the ecommerce aspect of the Precious Moments Showroom’s operations.

Assists the Purchasing Department in the ordering of the Precious Moments products especially figurines, gift items, etc; and

Performs such other functions that may be assigned by the President. Phil-Data Business Systems Inc.

Enterprise Software Specialist

October 2009 to March 2010

Duties and Responsibilities as Enterprise Software Specialist

Prospecting and qualifying customers through telemarketing.

Presenting and proposing solutions to address customer’s business needs.

Negotiate with customers to close the deals/projects.

Coordinating with the Principals and Distributors for special pricing, incentives and any kind of programs for the customers/clients.

Ensure proper and immediate implementation of projects closed.

Submit pipeline and forecast report to the Sales Manager.

Continuously learn about the product through self-study and by attending product training and updates.

Conduct market research and analysis to be able to know what competitors are doing and how we can compete.

Microbase Incorporated

Microsoft Product Specialist / Marketing Executive March 2007 to October 2009

Duties and Responsibilities as Microsoft Product Specialist:

Prospecting and qualifying customers.

Presenting and proposing solutions to address customer’s business needs.

Coordinating with the Principal for special pricing, for crafting incentives and any kind of programs for the sales person and for the client.

Negotiate with customers to close the deals/projects.

Negotiate with customers to close the deals with implementing product solution by opportunity selling.

Ensure proper and immediate implementation of projects closed.

Initiates the evaluation of the project implementation.

Submit sales pipeline and forecast on a regular basis (weekly and monthly) to the Principal and to the VP for operation.

Continuously learn about the product through self-study and by attending product training and updates.

Conduct market research and analysis to be able to know what competitors are doing and how we can compete.

Assist the Sales Team member in the pre-sales process or any concerns of client regarding on Microsoft products.

Initiates Discovery Seminar and trainings for the client and for the Sales People. Duties and Responsibilities as Marketing Executive:

Responsible for overall lead generation activities such as events/seminars, telemarketing, advertising and promotions in cooperation with Product Managers and Marketing representatives of partner vendors.

Conducts training/briefing for newly hired marketing assistant.

Recommends marketing activities specific for product focus through Product managers with the approval of the Marketing Officer and/ or President.

Assisting the Marketing Officer to prepare and distribute Insight newsletter on a quarterly basis.

Assisting the Marketing Officer to arrange events and travel logistics when necessary.

Monitoring leads development and submitting weekly report to Marketing Officer.

Compiling and reporting customer feedback from events conducted.

Provide a comprehensive Marketing plan (start of fiscal year) and review of the effectiveness of the marketing activities immediately after they have been conducted.

Attends training for product updates and promo launching.

Updates Sales People regarding what’s new on the product. Character Reference

(Furnish upon request)

I hereby certify that all information furnished above is true, correct and complete and that the signature appearing herein is true and genuine.

AMIEL M. CARMONA

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