Executive Assistant Administrative

JESSICA CHUKWUKA CHUKWUBUEZE,

070********, ******************@*****.***

PROFILE Passionate and detail oriented professional with experience in customer service seeking to take the next career step with a respected organization dedicated to excellence and world class quality EMPLOYMENT HISTORY

Jun 2018 — Present Contact Centre Executive, Access Bank PLC Lagos

• Manage multiple calls and emails to resolve customer complaints within expected timelines with follow up to ensure adequate resolution;

• Hotlist all lost, stolen and compromised cards or restrict account in the case of a stolen phone at customer's request;

• Escalation of fraudulent and erroneous transactions, customer’s complaints to the appropriate Team/Unit for complete resolution via CRM;

• Effectively manage Associates/teams ensuring high quality and timely expedition of customer requests;

• Effectively utilise knowledge of the bank's product and services to cross sell and advise customers on rates and tenure for investment products;

• Assist customers in mobile app registration and reset, mobile pin and OTP generation and reset, deactivation of VRM on visa debit cards to enable transactions overseas. Jan 2017 — Dec 2017 Bursar/ Secretary, Chosen Treasure International School Lagos

• Managed incoming and outgoing calls to the school;

• Managed the administration of the school office;

• Coordinated the implementation of the school calendar and acted as an Executive Assistant to the proprietress scheduling appointments and carrying out other duties as assigned;

• Responsible for the daily monetary transactions concerning the school, students and welfare;

• Ensured that the accounts for the schools were properly and accurately recorded;

• Assisted the proprietress in supervising the daily running of the daily schedule of the school:

• Ensured that parents with outstanding balances were informed and promptly settled. Jan 2016 — Dec 2016 Administrative Assistant, Pauline Johnson Children School Lagos

• Administrative support for the effective running of the office of the director of school;

• Scheduled staff meetings, and distributed accurate minutes of the meeting;

• Acted as the first point of contact to the school manager;

• Scheduled excursion plans. attended to phone calls and curated students' broadsheets EDUCATION

Sep 2009 — May 2013 B.sc in Accounting, Madonna University Okija, Anambra State Sep 2003 — Jul 2009 Secondary School Leaving Certificate, Millbank Hall Secondary School

Lasu-Ipaja, Lagos State

SKILLS Ability to Work Under Pressure

Ability to Work in a Team

Exceptional Analytical skills

Judgment and Decision Making

Conflict Resolution

Effective communication

Microsoft Office Proficiency

LANGUAGES Igbo Native speaker English Highly proficient REFERENCES To be provided upon request

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