Social Media Customer
Resume:
** ****** ******, ***** *****, Lagos
**********@*****.***
OVERVIEW I have a Higher National Diploma in Microbiology. I have 4 years of experience of Hospitality Management at various reputable organizations. I am looking for the opportunity to advance to a Management position where I can use my skills in developing strategies and leading a team.
WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE
ZENITH WATER MARGIN CHINESE RESTAURANT
28 Adeniran Ogunsanya, Off bode Thomas, Surulere, Lagos Tel : 081********
25/12/2018 - TILL DATE
Key responsibilities include:
Answering incoming calls and communicating with customer through various channels
Acknowledging and resolving customer complaints
Take order and place customer orders in the computer system
Provide information needed to the customer
Route call to appropriate resource
Document all call information according to standard operating procedure
Follow up customer call where necessary
Ensure customer satisfaction and provide professional customer support FINANCE CLERK
METRO HOTEL
Oluyole Estate Road, Off Ring Road, Mobile Bus Stop Tel : 081********, 01-2917398
14/3/2017-12/8/2018
Assist in managing revenues received and disperse
Cash handling functions (reconcile all cash dropped at the front desk)
Assist with analysing financial statements on a monthly basis and report any variances to each department
Reconciles bank statements
Prepare wire transfer confirmations for reimbursable invoices
Maintain office supplies and order as needed
Reviewing all ledger details guest ledger, city ledger and deposit ledgers to proper payment and revenue posting
Review payments, revenue and guest balance reports on a daily basis FOOD AND BEVERAGE SUPERVISOR
ZENITH WATER MARGIN CHINESE RESTAURANT
28 Adeniran Ogunsanya, Off bode Thomas, Surulere, Lagos Tel : 081********
20/11/2015 – 12/2/2017
Key responsibilities included:
Answering incoming calls and communicating with customer through various channels
Raji Azeez Ishola
Acknowledging and resolving customer complaints
Take order and place customer orders in the computer system
Provide information needed to the customer
Route call to appropriate resource
Document all call information according to standard operating procedure
Follow up customer call where necessary
Ensure customer satisfaction and provide professional customer support INTERN (SIWES)
UNIVERSITY COLLEGE HOSPITAL (IBADAN)
Tel : 022914130
4/11/2014 – 18/2/2015
Working as an intern while studying for my National Diploma, I learned about working on Laboratory sample and handling of equipment. SENIOR OPERATOR
POWERBAG NIG LIMITED
1 Ajumoni Close, Opebi Link Road, Ikeja, Lagos
5/1/2012 -6/3/ 2013
Key responsibilities included:
Developing and production.
Helping with marketing plans, advertising and direct marketing.
Tracking production performance.
Monitoring and reporting on competitor activity. OPERATOR
PARISH BLUE
Plot 216, Happy Home Avenue, Kirikiri Industrial Estate, Lagos Phone : 01-7741185
21/2/2011 -5/11/ 2012
Key responsibilities included:
Developing and production of goods.
Tracking production performance.
Monitoring and reporting on competitor activity. QUALIFICATIONS NATIONAL YOUTH SERVICE CORP (NYSC)
2019-2020
Higher National Diploma
THE POLYTECHNIC, IBADAN
Microbiology (Upper Credit)
2017-2019
National Diploma
THE POLYTECHNIC, IBADAN
Science Laboratory Technology (Lower Credit)
2013 – 2015
Senior Secondary School Certificate
COMMUNITY HIGH SCHOOL
2004 - 2010
First School Leaving Certificate
CHRIST NURSERY AND PRIMARY SCHOOL
1997 - 2004
SKILLS Ms Word
Ms Excel
Powerpoint
Coreldraw (intermediate)
Ability to successfully run social media channels (e.g. Twitter, Facebook and LinkedIn) to enhance audience engagement
INTERESTS Cooking
Reading
REFERENCES Rasheed atanda wasiu
Ikeja electric
Contact centre
Moshood Ibraheem Olamilekan
AIM Concept
Manager
Contact this candidate