Mental Health Quality

Douglas W. Duford

Smithfield, RI ***** Phone: 860-***-****

email: ********@*****.*** https://www.linkedin.com/in/douglasduford/

Executive Profile

Accomplished Healthcare Administrator with over 25 years of executive / management experience working in both government and private non-profit sectors, with a unique set of project development, compliance, strategic planning, and organizational development skills. Highly competent in motivating personnel through team building and a learning environment.

Accomplishments:

Produced cross divisional Quality Improvement Teams within the healthcare space that led to decreased deficiencies and increased contract and regulatory. compliance on a federal, state and local government level.

Secured a $500,000 RFP contract on an innovative initiative called “Clinical Response Team”. This new Connecticut state funded program supports individuals with high level psychiatric and/or medical needs. The goal is to place individuals from secured or hospital settings where they may be post crisis to long terms stability by using a clinical bridge of supports.

Successfully managed the largest Loss Prevention Data application at CVS Health by introducing new standards of practice therefore reducing wait time and user interface over 50%, which in turn greatly reduced potential shrink/theft.

Co- authored Connecticut legislation for girl’s services initiative study involving gender issues as they relate to recidivism for the Department of Children and Family Services. As a result of our practices resulted in recidivism greatly reduced in Connecticut.

Successfully managed over 100 state and private Family Forums, where families are invited to voice concerns, feedback and ideas which led to greater overall service provision and family satisfaction for the State of Connecticut.

Managed Clinical Score Cards Dashboards with informatics that improved quality care for eight states addiction population. Results were presented to our Northeast Board to us in partnering and make system change.

Successfully consulted to numerous organizations for the Department of Children and Family Services that led to transformational change.

Have successfully managed 1100 combined staff, managers, administrators, nurses, behaviorist and quality staff in a very complex and large organization supporting individuals with complex physical, medical, psychological and social needs.

Experience:

Senior Director

Oak Hill, Hartford Connecticut. April 2019 – present

Responsible for overall operations, compliance and contract management of a 44-million-dollar health services division supporting complex individuals and systems that support them. Support over 60 managers/supervisors and 1000 staff to care and treat patients within our service systems utilizing over 30 diverse contractors providing ancillary services. In this role was awarded an RFP using a portfolio of strategies to identify a system of supports to serve the health needs of those within Connecticut’s service systems.

Business Application Advisor

CVS, Cumberland Rhode Island. March 2018 – March 2019

Supported, enhanced and promoted a collaborative partnership between Loss Prevention Business unit and IT groups with the goal to prioritize and work towards a timely remediation regarding system technical issues and concerns. This was done through facilitating weekly sessions where data warehouse, RxDW and IT analytics groups met to elaborate and review the outstanding and new issues; and agree to the best course of action.

Facilitated monthly companywide national Webex meetings with directors to manage change and push compliance initiatives forward to assure corporate response to match those needs utilizing business partners.

Spearheaded communication to the field users and other business partners so that all impacted parties were fully aware of outages, issues, and statuses of system concerns.

Participated in sessions and initiatives (projects) to enhance the current V2i system; participated and drove the ‘requirements phase’ of several projects.

Rapidly became a resource on V2i Application system, answering questions and clarifying any concerns regarding the system to the various end users in the field.

Director of Quality Management Northeast / Southeast

Fellowship Health Resources Inc. Lincoln, RI February 2016 – March 2018

●Responsible for project management, national and state regulatory contract compliance, strategic planning, process improvement and outcome measurements to be applied consistently throughout a multi system national healthcare organization.

●Lead agency in CARF (Commission on Accreditation of Rehabilitation Facilities) process to maintain 3-year standard conformance.

●Privacy Officer for HIPAA / PHI compliance in conjunction with 42 CFR (Code of Federal Regulations) part II handling highly sensitive information.

●Provide statistical Clinical Scorecard analysis of organizational wide efforts to ensure quality management and improvement.

●Responsible for policy development, interpretation and implementing evidence-based practices.

●Assure the organization maintains consistency and implementation of policy, procedure and state regulatory standards.

Program Manager / Quality Manager

State of Connecticut Department of Developmental Services June 2005 – February 2016

●Managed fiscal oversight and state and federal compliance of multifaceted clinically based public and private programs. Responsible for developing interpretive guidelines for contracts with 12 agencies we procured business with.

●Conducted in depth investigations as trained investigator on staff (union and non-union) related matters involving complaints of workload, management, working conditions, and other highly sensitive areas.

●Oversee clinical teams including; Behaviorists, Clinical Nurse Consultants, Case Managers and Quality Monitors.

●Manage implementation and rigor of quality improvement teams, development of program goals as well as strategy implementation planning using data analysis to report results-based outcomes.

●Led Risk Management Committee of clinicians using reporting and analysis of complex clinical data.

●Regional representative for Mortality Review Board.

●Developed and facilitated informational forums throughout the state.

●Member of the Regions Cultural Diversity and advocacy groups.

Assistant to Bureau Chief

Youth Services Officer Department of Children and Family Services, State of CT September 2004 – May 2005

●Coordinated and facilitated the growth, development and reorganization of Department of Children and Family provider agencies.

●Developing a comprehensive training system and safety measures for girls entering the state’s juvenile justice system through reforms based on a study and response to House Bill 5366 https://www.jud.ct.gov/external/news/JuvenileJustPlan/CJJustice_Attachments.pdfhttps://www.jud.ct.gov/external/news/JuvenileJustPlan/CJJustice_Attachments.pdf

●Functioned as YSO and eventually transferred to DDS as Quality Monitor.

Program Supervisor of Rehabilitative Services

Institute for Professional Practice in Woodbridge, CT January 2004 – August 2004

●Managed the overall operation of four large rehabilitative programs. These dynamic programs supported individuals of different intellects and age ranges who required intense levels of support to pursue vocational options.

●Developed community-based employment contracts with those with mental health and intellectual disabilities.

Vice President Residential Services - Corporate offices.

Key Service Systems, Inc. in Farmington, CT November 1999 – December 2003

●Managed the operation and regulatory compliance of a $7M residential division.

●Responsible for quality assurance, project management, training, strategic planning, fiscal oversight, supervision and the development of twenty managers.

●Assisted in a 30% growth of the residential department.

●Created Quality Enhancement Teams that led to a reduction in deficiency areas while increasing staff teamwork and cross training initiatives

●Trained investigator in employee related matters as it related to abuse/neglect, Fraud, Waste or Abuse and provided progressive supervision/ training when necessary.

●Developed excellent relationships with consumers and families through personal connections, satisfaction surveys and newsletters.

Compliance Officer III

Commonwealth of Massachusetts in Shrewsbury, MA September 1998 – October 1999

●Evaluated over 20 private non-profit agencies' compliance of policies, procedures, and care for individuals, utilizing professional interviewing techniques to assure legal and regulatory compliance were met.

●Presented findings of agency surveys to private agencies Executive Management Teams.

●Provided technical assistance, reporting and analysis to private agencies.

●Implemented Quality Enhancement Survey Tools regarding State of Massachusetts standards of regulatory policy and procedure.

Staff Development Coordinator / Director of Residential and Vocational Services

FOR Community Services/Sunshine Village in Chicopee, MA 1996 - 1998

●Residential Director for over 60 staff providing excellence in the area of regulatory compliance for MH/ID population.

●Provided quality initiatives to proactively address regulatory compliance issues and enhance consumer satisfaction.

●As Director, developed the vocational department and expanded/improved services.

●Held Staff Development Coordinator position in Human Resources for over 200 staff. In this capacity, assured staff met all core competency areas to provide optimal active treatment for individuals supported in a myriad of settings.

Program Supervisor

Abilities Unlimited of New England/Kamp For Kids in Westfield, MA 1990 - 1996

●Supervised the overall operations of a 30-person rehabilitative education and training center for persons with intellectual disabilities.

●Managed budgetary and regulatory compliance aspects regarding the contracting of vocational services for individuals with intellectual disabilities.

●Assisted with the operations of a camp supporting children with intellectual disabilities.

MRW I & II

State of Massachusetts, Monson Massachusetts 1985 - 1990

●Provided direct support to over 100 individuals with various intellectual and psychiatric challenges as well as 30 staff in a facility that fostered a safe, and rehabilitative environment.

Education

Charter Oak State College

Bachelor of Science / concentration Psychology 2012

Charter Oak State College

Masters - Organizational Effectiveness and Leadership GPA 4.0

Professional Affiliation

Association for Behavioral Healthcare Member 2016 – 2018

National guest speaker at the Shared Living Conference held in Maryland in 2012

Executive Board Member of Aging at Home Inc. 2009-2013

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