Service Customer

TASMEER WAHAB

C-** Abul Fazal Enclave,

Jamia Nagar, New Delhi -110025 Contact: +91-817*******

Email: *********.*****@*****.***

Career enhancement

To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization/MNC with devotion and hard work.

Core Competencies

Relationship building;

Researching the market and related products;

Presenting the product or service favourably and in a structured professional way face-to-face.

Professional Experience

Old World Hospitality as Team Lead 1st Apr’11 to 11th Jan’12 (Habitat World) New Delhi

Regions: Africa, North America

Responsibilities:

Managing Team of 4 people.

Inventory management

Raising Invoice, Purchase Order

To be in touch with existing clients.

Making calls to prospect clients for Events, advertising of our services.

Region wise calling- Used to call existing clients all over the world to ascertain their stay with our Hotels.

United Geeks Info-Tech LLC as TCS 1st Dec’15 to 1st Sep’16 Noida

Responsibilities

Taking calls from United States on technical problems in Mac and Apple,

Maintain composure and patience in face of difficult customer situations,

Build and maintain successful relationship with service providers,

Researched issues on various computer systems and databases to resolve complaints,

Displayed courtesy and strong interpersonal skills with all customer interactions.

HNS Technology 7th Nov’16 to 15th Sep’17 New Delhi

SR.Executive – Customer Support US Process

Responsibilities

Provide effective and timely resolution for all voice (phone, email, self-service tickets, chats and voicemail) with end users.

Analyze and resolve incidents and service requests regarding use of application software or product.

Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Refer to internal database or external resources to provide accurate tech solutions.

Ensure all issues are properly logged.

Prioritize and manage several open issues at one time.

Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Prepare accurate and timely reports.

Document technical knowledge in the form of notes and manuals.

Krypsoft Infotech

Team Lead – Customer Support US Process 14th Jan’18 to 30th Dec’18 New Delhi

As Technical Support Associate, I was responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA)

To work Microsoft Office 2007/10 with Outlook in an Exchange environment.

Extensive telephone, customer service, conflict management, and negotiating experience.

To work as part of a team with minimal supervision.

High level understanding of business functions and the ability to discern impact of end user requests and defects in IT infrastructure on the business.

Strong analytical and problem solving skills on workstation, client/server and business applications.

To use available tools to provide rapid resolutions.

Have broad current knowledge of information technology products, services, and processes.

To demonstrate ability to quickly and effectively absorb and apply knowledge in a rapidly changing IT environment.

IT Skills

OS: Mac, Windows

Skills: Communication, Technical, Trouble shooting, Customer Handling, Team Management

VOIP: eye-beam, x-lite, 6C (RealPBX), Vonage

Academia

BBA completed from MBU,Himachal 2013

Senior Secondary completed from UP Board, Allahabad in 2010

Secondary School completed from UP Board, Allahabad in 2008

Personal Details

Date of Birth : 25th Aug.1993

Father’s Name : Mr.Badar Wahab

Marital Status : Single

Languages known : English, Hindi, & Urdu

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