Medical Assistant Customer Service

KIM SLATER

678-***-**** • ***.********@*****.***

OBJECTIVE

Seeking a productive career as a Phlebotomist where my national certification training, my customer service smile and my enthusiasm for patient care can be utilized. CORE CLINICAL SKILLS:

• Veni-Punctures • Dermal/capillary punctures • Glucose finger stick

• Butterfly • Multiple Tubes • Heel stick method

• Infection control • CLSI order of draw • HIPAA

• Patient Identification • Professional Conduct • Customer Service EDUCATION & TRAINING

2020 CAREER EMPLOYMENT CONSULTING: Phlebotomist Training, Atlanta, GA NHA Phlebotomist Certification#: K9D7P3Y4

• Intensive training to become a National Certified Phlebotomist.

• CLSI order of draw, Venipuncture’s (straight needle, butterfly).

• Dermal/capillary punctures, glucose finger stick, micropipette.

• Slide preparation, collection variables, and special handling techniques.

• Circulatory pathway/anatomical structures utilized in blood collection.

• Knowledge of centrifuge, specimen processing.

• Infection control, safety and quality assurance.

• Laboratory procedures, blood components, Urinalysis.

• HIPAA patient confidentiality requirements. Code of Conduct and Ethics training. 2017, Everest College: Medical Assistant Diploma, Norcross, GA

• Intensive training to earn a Diploma in Medical Assisting. Topics include:

• CPR/Basic First Aid, Medical Terminology, Vital Signs, Clinical Procedures, Pharmacology.

• Comprehend CPT, ICD, and HCPCS coding, Electronic Health Records, and Data Entry.

• Accurately perform and mount a 12 lead EKG. Recognize normal & abnormal EKG patterns.

• Collect urine samples and mouth swabs.

2017-2018, New England College of Business: Associates in Business Administration

• Earn Associates in Business Administration, July 2018. HEALTHCARE WORK EXPERIENCE

06/2019-06/2020: Piedmont Henry Hospital: EVS Housekeeping Associate Stockbridge, GA

• Maintained cleanliness of hospital to ensure a safe and healthy environment for hospital staff and patients.

• Officially commended for initiative, enthusiasm, tenacity, and dependability in performance evaluation. Developed highly empathic relationship with hospital staff and patients.

KIM SLATER

678-***-**** • ***.********@*****.***

05/2017-05/2019: WellStar Kennestone Hospital: Environmental Services Marietta, GA

• Disinfect departing patient room with specialized cleaning agents to prevent the spread of germs.

• Sterilize sinks and toilets and report any area require repairs to supervisors or maintenance staff.

• Utilize documented procedures in the Infection Control Policy and Procedure Manual and personal protective equipment to prevent the spread of infection to patience/staff.

• Follow and maintain proper chemical mixtures, usage, storage and labeling. 06/2002-06/2016: Newark Homecare: Unit Secretary,

Newark, NJ

• Prepared charts for new patients, took off orders, scheduled consults, procedures labs and post-discharge follow-up appointments.

• 1000+ hours of hands on EMR/EHR experience using Epic. CPT, ICD, and HCPCS coding, Electronic Health Records, and data entry.

• Served as a point of contact for the nursing unit and coordinated patient services by scheduling tests, treatments, and consultations.

• Managed communication flow at nurse's station including screening of non-published patients, physician calls, departmental calls, etc.

• Handle patient inquiries, complaints, health questions and payments with highest degree of professionalism and patient satisfaction.

• Over 14 years of superior service provided, always on time and in good standing with company.

ADDITIONAL SKILL

• CPT, ICD, and HCPCS coding, EMR/EHR, 1000+ hours hands on experience with Epic.

• MS Office, solid computer skills, accurate data-entry skills. Types 35+ WPM.

• Excellent organizational and interpersonal skills. Always on time.

• Outstanding customer service, communication skills and excellent leadership skills.

• Positive demeanor, goal-oriented, self-starter, quick learner, fast on feet, dependable.

• Calm and level-headed under stress, Quick problem solver. Team fit; work well in team.

AVAILABLE ALL SHIFTS, FULL-TIME, OR PRN

DRUG AND TOBACCO FREE

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