Office Customer Service
Resume:
Lisa Winters
Jacksonville, FL 32226
****.******@*******.***
OBJECTIVE Seeking a challenging position where my expertise in Maritime, Business and Administrative skills will bring a diverse ability to communicate job expectations to employees and other staff members and will enhance the growth of the company and boost productivity and performance achieving high quality standards.
SKILLS Microsoft Office
EXPERIENCE
AUGUST, 2010 - JUNE, 2011
SALES EXPEDITOR, W&O
● Prioritized, organized and perform multiple work assignments simultaneously while meeting assigned deadlines
● Identified complex problems and reviewed information related to develop and evaluate options and implement solutions for issues that should arise
● Communicated with shippers, consignees, vendors, agents, and others to effectively manage
● Managed and negotiated pricing with vendors to reduce cost of materials by 50%
● Maintained inventory of materials or supplies necessary to meet customers demands
● Examined job cost reports for inconsistencies for mischarges or incorrect material and resolving customers expectations
● Demonstrated superior customer service skills with satisfactory outcome JUNE, 2011 - JUNE, 2020
SENIOR BRANCH ADMINISTRATOR,W&O
● Excellent Analytical and problem solving skills
● Strong organizational interpersonal skills and ability to manage multiple projects in large scope of work to meet customer deadlines. Very detail oriented
● Verified and tracked all project deadlines to facilitate smooth work flow and satisfied customers
● Developed new office procedural guidelines for departments throughout company improved efficiencies by 25%
● Established and maintained effective working relationships with inside and outside business partners
● Demonstrated knowledge of the concepts, principles and practices of import forwarding and customs brokerage in a domestic and/or international capacity. NOTARY PUBLIC FOR STATE OF FLORIDA
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