/

Jean R. Civil

***** ****** **

Bowie, Maryland 20715

301-***-****(Cell)

ade5xn@r.postjobfree.com

Objective

I welcome the opportunity to offer exceptional service while contributing an extensive history of successful hospitality management. Experienced, detail-oriented serviceman and trainer provides ever present examples for which to guide staff in attainment of hotel service goals. Professional Experience

Director of Food Beverage-Sheraton Hotel- Beltsville, MD- 4/1/2019- 3/20/20 Create and maintain menus that satisfy guests.

Responsible for managing food costs.

Upholding menu standards and controlling inventory. Responsible for overall operation of the restaurant and banquet including hiring process. Purchase food, alcohol and stock and make sure that everyone is trained on proper food preparation and legal alcoholic beverage service kitchen techniques and understand health standards.

Set daily and weekly cleaning schedules for the kitchen and front of the house. Keep tabs on food cost, waste and employee hours.

Doing my best to optimize profit for the company and create the best dining experience possible for the guests.

Make sure that our company is represented correctly and the company standards are upheld. Director of food Beverage -DoubleTree Hotel-Largo, MD- 7/21/2017-2/8/2019 Supervise operation and handling of all food and beverage outlets. Monitor and ensure fulfilment of company’s specified projects and maintain the regulatory board of the public Health department for better output. Maintain an inventory for all food and bi-monthly liquor. Assist various departments in the selection process and provide guidance to staff members according to company rules.

Analyze and utilize various management tools to update expenses and fix bi-weekly wages for the food & Beverage Department.

Perform regular investigation concessions and the bar to standardize sanitation and janitorial services plus direct closing of bars in time.

Prepare a weekly work schedule as per hotel requirements in assistance with restaurant employees.

/

Maintain knowledge on all fire protection and preventive measures during emergency. Controlling the ordering of food and managing the finances related to the whole process of purchasing food and drink to the hotel promises.

Restaurant Manager-Sheraton Tysons Corner Hotel- 7/20/2016- 7/20/17 Supervise daily operations and manage all associates. Responsible for starbucks requisition and accuracy of all drinks. Promote guest satisfaction for steady repeat business. Optimize profits by controlling food, beverage and labor costs on a daily basis. Housekeeping Manager-Marriott Wardman Park-Washington D.C.-2013-2016 Provides one on one training to coach associate performance. Supervise daily operations for the housekeeping department. Instrumental in improving Room Cleanliness scores to ranking top half of brand YTD.(89/355) Assisted management with reviewing labor productivity to ensure meeting department budget. I was part of the team that helps move the Hotel’s score in room cleanliness into the clear zone. Restaurant Manager-Marriott Wardman Park-Washington DC.-2008-2012 Supervise daily restaurant operations and manage associates. Monitor Food storage areas to ensure that systems are functioning properly. Advise on dining room layout and ambience to ensure guest comfort prevails. Assists servers and hosts on the floor during peak times. Reviews staffing level to ensure that guest service, operational needs and financial objectives are met.

GSS tracking skills trainer- uses feedback from external shoppers and GSS verbalism to help associates understand how surveys are compiled. Provides one-on-one training to coach associate performance Assistant Restaurant Manager- Marriott Wardman Park-Washington D.C Manage day to day operations

Ensure associates are treated fairly and equitably.. Provide guidance and direction to subordinates.

Monitor alcohol beverage service in compliance with local laws. Display leadership in guest hospitality, exemplify excellent. Customer service and create a positive atmosphere for guest relations.

/

Empower associates to provide excellent customer service. Meet with guests on an informal basis during meals or upon departure. To obtain feedback on quality of food and beverage. Restaurant Supervisor

Principal responsible for starbucks outlet, in addition to restaurant operations Banquet Supervisor

Leadership in Hotel Events

Restaurant Server

Provides excellent dining service to guests, with 10 years of experience as a server Marriott Bethesda MD 1994-1995

Lead Cook

Ensures consistent, high quality of food preparation Education

PSI Institute of Washington- Silver spring MD November 1993 Certificate award in computer programing and Data processing Montgomery College - Takoma Park MD November 1990-1991 Hospitality Management Certifications

Trainer-Tips Alcohol safety, 2010

Servsafe food safety, 2010

Contact this candidate