Service Representative Front Desk

Ida Lavino

** ******** *** *** * Middletown, N.Y. 10940

845-***-****

lavinotorres@email. com

Objective

To obtain a position within an organization that will challenge and enable me to utilize and expand my abilities, while providing an ongoing potential for personal and professional growth. Education

Louis D Brandeis High School-Graduated 1984

Experience

Crystal Run Healthcare, Middletown, N.Y.

Accounts Payable-September 2019 to Present

• Assemble, review and verify invoices and check requests

• Sort, code and match invoices

• Set invoices up for payment

• Enter and upload invoices into system

• Prepare and process electronic transfers and payments

• Prepare and perform check runs

• Reconcile accounts payable transactions

• Prepare analysis of accounts

• Monitor accounts to ensure payments are up to date Crystal Run Healthcare, Middletown, N.Y.

Patient Service Representative, Urgent Care-October 2009 to September 2019

• Provide prompt, courteous and professional assistance to all patients, colleagues and physicians

• Conduct monthly office inventory and department staff schedule for each month

• Maintain patients charts and schedule appointments/radiology testing using EPM and EHR

• Collect patients copayments and back balances using Phreesia

• Make sure all patients checking into Urgent Care demographics and insurance are up to date

• Verify all new insurance using RTS or utilizing the insurance website Richmond Hill Radiology

Front desk scheduler May 2004 to July 2008

• Greeted patients as they entered the facility

• Registered and processed all paperwork for the exam that the patient was having

• Handled all patients radiology referrals

• Made sure all tests had approvals before patient was registered to have the procedure

• Scheduled patients for yearly mammograms, ultrasounds, etc.

• Reviewed prep and questionnaires with patients before exams

• Provided patients with any follow up instructions after the completion of the examination

• Collected copayments for all the tests that required copayments

• Called patients the day before to make sure they were coming to their appointment

• Maintained an inventory of necessary supplies and ensured all paperwork was organized Summary of Qualifications

• Fast learner with the ability to adapt quickly

• Strong verbal and communication skills in English and Spanish

• Outstanding ability to grasp and learn new concepts with ease

• Can focus in an extremely high volume office with no pressure

• Can work as a team or alone to get the job done

References

• Rachel Jackson 845-***-****

• Diane Perez 845-***-****

• Amanda Antona 845-***-****

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