JAYLIN M. RICHARDSON
CompTIA A+ Certification CompTIA Security+ Certification
*** ****** ***** **., **********, AL 35806
*****************@*****.***
OBJECTIVE
To be immersed in a career in which I can use my knowledge and passion for technology to improve processes and productivity by rendering support and technical solutions in a collaborative work environment.
EDUCATION
EXPERIENCE
Oakwood University
Huntsville, AL
Computer Science
Upcoming Graduate
Class of 2021
Walla Walla Valley Academy
Walla Walla, WA
High School Diploma
KEY SKILLS
Tech Savvy
Solutions Oriented
Self-Starter
Collaborative
Computer Security
Operating Systems (Windows and Linux)
July 2017 - September 2019
IT Help Desk Support • Oakwood University
Responsible for resolving computer issues campus-wide
Managed Windows Operating Systems
Performed and ensured all computers were updated
Responded to support tickets
Guided customers through the troubleshooting process regarding computer and technical issues.
September 2016 – June 2017
Administrative Assistant • Oakwood University
Answered phone calls
Assisted customers
Filed documents
REFERENCES
Available Upon Request.