Data Analyst Manager

Wei Cheng

** ****** ****, ******* ** *****

Phone: 856-***-**** Email: ****.*****@*****.***

EDUCATION AND CERTIFICATION

MS in Mathematics and Statistics

University of North Carolina at Wilmington, Wilmington, NC

Certified MySQL Database Developer

CAREER HISTORY

Zoompoint 07/2017–07/2020

Database Manager

Collaborated with business leaders and users to understand their needs and goals and build visually appealing dashboards, reports, and analyses

Monitored performance and developed corrective and preventative action plans

Developed key metrics to drive continuous performance improvement

Worked with senior leaders on cost management by identifying best practices, developing policies and procedures, compliance monitoring and streamlining processes.

Developed process flow and system redesign to enhance the quality management in operations.

Managed all communication with business partners and senior management to achieve all project objectives and perform tests and manage multiple functional areas.

Performed on-demand, data-driven business analyses and provide insights and recommendations

Participated in development of eLearning software, go-live.

New York Organ Donor Network 10/2011-07/2017

Performance Improvement and Business Intelligence Manager

Supervised and coordinated activities of the Performance Improvement and Quality department.

Based upon the strategic plan and goals developed by the organization, continuously measures performance and process improvement.

Assessed and evaluated new technologies that would allow the data warehouse to continuously improve in availability, accessibility and self-service

Automated, maintained organization scorecards, dashboards and reporting needs as requested by departmental directors and managers.

Worked with Quality Assurance and other departments within the Clinical Division to provide data and analytical support for QAPI projects

Analyzed existing reports, procedures, systems and controls. Conducted feasibility studies and cost/benefit analyses. Actively involved in large healthcare system requests for proposal process including written response and live presentations.

Participate in ongoing CRM enhancement projects, continuing to identify areas for improvement and growth in the CRM platform

Strong knowledge and ability to use Excel, Access, SAS, SQL and other tools to support analytical methods, database management, and communication of results

Worked with reporting subject matter experts to identify and review appropriate technological solutions for various reporting needs.

Health Monitor Network 12/2007-10/2011

Marketing Analyst

Designed statistical project in conformance to the business needs.

Processed data for statistical modeling that could be used in understandable reports leading to realization of business projects.

Supported marketing teams in creating and implementing sales and marketing strategies.

Gathered statistical data on past sales to Doctor Printer list; analyze BRC card response rate and using statistical techniques and software to determine effective marketing methods in order to maximize its revenue potential.

Created report for patient’s email campaign (sending 150k emails twice a month), analysis of email campaign performance and tool usage.

Worked closely with web developers to improve Health Monitor’s website.

Daily analysis of all website traffic, including analyzing web data to determine correlative analysis between web behavior and campaign performance.

American Institute of Mathematical Sciences, NC 09/2007-12/2007

Data Analyst

Reviewed company’s information gathered from variety of sources to ensure accuracy and integrity of the data, including data extraction, processing and manipulation using SQL.

Built data models, analyzed existing customers and identified the trends.

Formatted findings into visually effective tools such as graphs and charts, interpreted results by using MS Excel Pivot tables and contributed to presentations.

UNCW Information Technology Systems Division 09/2006-09/2007

Web Developer

Maintained and enhanced existing Web applications and all internal systems.

Developed external Website for different departments.

COMPUTER SKILLS

Databases: MS Access, SQL Server, MYSQL, Oracle

Applications: Microsoft Office, Tableau, Dreamweaver, Freehand, Photoshop, Visio, EPIC EMR, Microsoft SQL Server Reporting Services, Microsoft SQL Server Integration Services, Microsoft Power BI, Qlik, Azure

IT Concepts: Data Structures, Programming logic and techniques

Programming Languages: Python, PHP, SQL, HTML, JavaScript, SAS, R, VBA

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