JENIFER

BERNARD

**** *** **** ****

Bay City, MI 48706

989-***-****

ade5v0@r.postjobfree.com

Skills Summary

Self-starting, customer service professional possessing cleanliness and detail oriented.

Education

Delta College

May 2020

Associates in Business Management

Office Professions – Administrative Assistant

Experience

Name of Employer

Soaring Eagle Casino and Resort

Guest Room Attendant

August 2019-Present

Achieving high standards of cleanliness while maintaining customer service expectations and ensuring each guest was accommodated accordingly.

Morley Companies

Saginaw, MI 48602

GM Warranty Support Specialist

02/2019 – 07/2019 (Temporary)

Assisting GM vehicle dealerships in the south with submitting correct warranty procedure according to GM. Ensuring the dealerships are compliant with GM policies.

Sears Holdings

Saginaw, MI 48602

Store Support Manager

12/2017 – 01/2019

Ensuring customer satisfaction. Assisting the store manager in everyday function and customer complaints. I also train and provide guidance for employees with customer service. My main role at Sears is time management and problem solving along with hitting sales goals.

McArdle Buick GMC Cadillac

Midland, MI 48640

SERVICE ADVISOR

8/2016 – 6/2017

Provided excellent Customer Service, affordable vehicle repair estimates and ensured customers concerns were not only properly documented but achieved.

Also worked alongside the Service Manager to assist in everyday function of franchise, while executing excellent problem-solving skills and time management.

Transitions of Central Michigan

Mount Pleasant, MI 48858

LEAD COORDINATOR

01/2016 – 07/2016 (Temporary)

Approached by high school friend to oversee and ensure the safety, wellbeing of her aunt whom was transitioning to end of life. Responsible for balancing accounts, scheduling, shopping and doctor appointments, while ensuring her end of life goals were fulfilled.

Pro Pit Stop Auto Repair

Mount Pleasant, MI 48858

Manager

01/2010 – 08/2015

Assisted owner of new business in conducting and executing a new customer base through market. Responsible for hiring, termination, work orders, bookkeeping, balancing, payroll. Also created new employee handbook and proper documents for new hires.

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