Sales Customer Service

Josep Villalta

Process Leader Sales/Marketing

**** **** **** **. – Indian Trail, NC 28079

Phone: 516-***-****

Email: ***********@*****.***

Summary Experienced Process Leader Sales/Marketing with a broad range of skills and abilities in both Healthcare and Construction sectors. Exceptional leader, mentor and trainer with a special emphasis in Supply Chain Management, Purchasing, Sales and Customer Service. Meticulous, goal-oriented team player with expert communication skills ready for new challenges in a team environment.

Education Montreat College – Charlotte, NC 2017

Bachelor’s - Business Administration - 3.2 GPA

Key Skills • Customer Service • Materials Management • Product Research

• Supply Chain Management • Planning & Delivery • Problem Solving

• Business to Business Sales • Manufacturing Support • Problem Analysis

• Account Acquisitions • Technical Competence • Process Improvement

• Contract Management • Attention to Detail • Training and Support

• Oral Communication • Communications • Sourcing

Experience

ATI Specialty Material- Monroe, NC 2020-Present

Process Leader Sales and Marketing

Responsible for handling large corporate accounts and maintaining good customer relationships to ensure timely and accurate quotations and sales opportunities.

Collaborate with Engineering, Product managers, supply chain and Planners to execute optimal delivery and quality to each product.

Interpret and analyze customer’s specifications and blueprints to accomplish sales order generation.

Strong knowledge of Oracle applications and services to help identify products and services for customer’s needs.

Served as integral member of a team that delivered sales revenues of over $20M per quarter.

NVR Inc. – Kings Mountain, NC 2019 to 2020 Scheduling and Logistics Coordinator

●Serve as the subject matter expert coordinating revenue output with Supply Chain and Operations managers ensuring monthly goals are met or exceeded. Directly responsible for payment processing, billing, and Accounts Receivables.

●Consistently communicate with customers to solve routine and complex issues with orders and freight transforming frustrating situations into high-level, positive customer service experiences and solutions.

●Troubleshoot Supply Chain applications and issues as reported by end-users and stakeholders, while fostering customer relationship building and problem management throughout the organization.

●Management of company drivers ensuring accurate delivery of products to jobsites, while simultaneously ensuring staff has a thorough understanding of assigned tasks. This includes direct oversight of over 100 jobsites.

●Plan, implement and monitor daily logistics to meet deadlines while analyzing and solving problems related to variances, receipt discrepancies, damages and returned orders.

●Assign work to subordinates, contractors and vendors to ensure SLA’s are met in a timely manner, in addition to delegating tasks laterally within my team, if necessary, to ensure work is completed efficiently without error.

Atrium Health (Carolinas HealthCare) – Charlotte, NC 2016 to 2019

Intake Specialist

●Created sales and managed accurate financial records for agencies and patients, requiring superior customer service and problem resolution skills.

●Responsible for verification of insurance benefits and qualification of data analysis of therapy usage, ensuring reimbursement criteria is met for patients.

●Created claims to streamline cash flow revenue with other responsibilities including: Accounts Receivables management, payment processing and billing execution.

●Coordinated with insurance and case management offices ensuring patient reimbursements were approved and received.

Novant Health Matthews – Matthews, NC 2007 to 2016

Pharmacy Medication Buyer

●Managed and created Accounts Payable/Receivables for 370 practices within Novant’s Medical Group.

●Reduced corporate costs of medication packaging by 10% utilizing process improvement initiatives and stellar negotiating skills.

●Coordinated monthly/quarterly financial reporting of drug inventory and developed a system to reduce high-dollar drug inventory by 25%.

●Exhibited foresight in proactively procuring medications in short supply.

●Responsible for purchasing medications through multiple vendors while overseeing strict budget and cost savings initiatives.

●Utilized multiple ordering and patient account systems including Epic, Ariba, Eco, Passport and Merck ensuring medication availability.

Certifications

Certified Medical Interpreter – Charlotte, NC 2018

Certified Pharmacy Technician – Charlotte, NC 2017

Certification ID: 580************

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