Desktop Support Contact Details

Contact Details

Cell number: 091********

Email Address: ***********@*****.***

Home Address: B-8 L-28 Magenta Street,

Pecsonville Subd., Brgy. Tungkong Mangga,

San Jose Del Monte City, Bulacan

Work History

SOFTWARE DEVELOPMENT ANALYST

SMART COMMUNICATIONS

G/F IDC BLDG. C.P. GARCIA COR. DANNY FLORO ST. BAGONG ILOG, PASIG CITY, NCR

APRIL 2020 - PRESENT

Supports Data Warehouse Ingest, Timeliness and

Completeness of Data in all environment for SMART

(Prepaid, Postpaid, CRM, Trade and Network)

L2 Data Pipeline Support

L2 Enterprise Application Support

Data and Reports Extraction SLA Monitoring and

Support

-MVP Reports

-Top SKUs

-All Data Tiers

-SAP Upload, INGLS AIM

-Critical financial and settlement reports

-Backtracking and Reprocessing

-Jobs monitoring and resumption

-OneHubTickets Resolution (Data Loading Issues, L2 Application Support, Reports reprocessing)

-OneHubTicketing and SR creation to vendors and other teams

-Data Warehouse Database (X3/FC)

-BDI and CSSD

-BISFTP, BITRACE, BIAPPS

-PBI TMT Dashboard Support, SMS Facility

AREAS OF EXPERTISE

UNIX

HTML

CSS

Java Script

PHP

Laravel framework 4.2

SQL

MYSQL

Python

Microsoft Azure Fundamentals

Active Directory

System Center Configuration Manager

(SCCM)

TCP/IP Network troubleshooting

Windows PowerShell

Microsoft Windows

Microsoft Office

Adobe (Photoshop, Dreamweaver, Flash)

Cisco Packet Tracer

Net Beans

SQL Developer and Modeler

XAMPP

Oracle

Wireshark

ServiceNow

SIEM

Kibana

Qualys Cloud Platform

KQL (Kibana Query Language)

Adrian Zoren

Dumadapat

IT DESKTOP SUPPORT ASSOCIATE

TELETECH

LEVEL 1 & 2, MAIN MALL, ROBINSONS NOVALICHES,

QUIRINO HIGHWAY, NOVALICHES, QUEZON CITY,

METRO MANILA

JUNE 2017 - MARCH 2020

• Performs all Technology IT Desktop Support job

responsibilities.

• Oversee and support trouble ticket activity and work orders as required.

• Fully comprehend and understand TeleTech and partner's policies and procedures.

• Develop and verify documented stepped procedures.

• Take ownership of projects and see them through to timely completion.

• Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution.

• Be a Technical Subject Matter Expert (SME) for all desktop

(production and support) applications.

• Take responsibility for assigned from inception through deployment.

• Work co-operatively with other TeleTech technology units to provide superb quality customer service.

• Understand and enforce TeleTech policies and follow all safety rules and regulations.

• Additional tasks and responsibilities assigned by the Team Lead and Technology Management.

• Excellent time management and organizational skills.

• Demonstrated work experience in a networked client- server environment with experience with Microsoft TCP/IP and network environment.

Achievements

Intern Time Tracking System Web

Application for TTEC Novaliches

IT POC Chorus Humanify Migration

IT POC Experian Account Launch in

Novaliches Site

ACHIEVEMENTS

Best in thesis "Online Ordering and

Inventory Management System with

Android Mobile Application for

SouthRepublik"

FAR EASTERN UNIVERSITY INSTITUTE OF

TECHNOLOGY

B.S I.T WEB AND MOBILE APPLICATION

P. PAREDES ST., SAMPALOC, MANILA

2012 - 2017

Academic Information

Contact this candidate